PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Traeger Pellet Grills and Masterbuilt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Traeger Pellet Grills
Masterbuilt

Traeger Pellet Grills and Masterbuilt Overview

Total reviews 124 305
Company responses 0 0
Issues resolved 1 4

Traeger Pellet Grills and Masterbuilt Consumer Ratings

Rank
327 out of 1853 in Appliances and Electronics category
417 out of 1853 in Appliances and Electronics category
Customer service
130 in category
298 in category
Price Affordability
420 in category
253 in category
Product or Service Quality
206 in category
360 in category
Value for money
250 in category
291 in category

Traeger Pellet Grills and Masterbuilt Rating Details

Customer service
1.9 (65 reviews)
1.3 (131 reviews)
Reviewer's quote

...Thanks so much for the excellent Customer Service. PS: Low star ratings were because criteria wasnt assessed and should have a n/a selection..

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...called the customer service # only to be told they are working hard to supply a good product but they cant even be bothered to speak with you on the phone. I wanted to replace the cold smoker and just use it for cheese, but I am done with this *** Co. I'll *** can the whole mess and try a PittBoss..

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Price Affordability
1.9 (58 reviews)
2.5 (124 reviews)
Reviewer's quote

...Lots out there for half the price..

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...Need price plez. ..

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Product or Service Quality
1.8 (57 reviews)
1.3 (128 reviews)
Reviewer's quote

...And for what I paid, the poor quality of many components in this grill..

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...YOU CAN ONLY GET CUSTOMER SERVICE ONLINE. I filled out the online request. Took over two weeks to get a response which said "..

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Value for money
1.9 (55 reviews)
1.8 (127 reviews)
Reviewer's quote

...multiple times waiting as long as an hour to talk to somebody because every time I leave my name and phone number I never get a call back I spent a lot of money on this grill and I would sure like the app to work it used to work fine until you updated the software now I cant even get the barbecue to logon Its truly...

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...I wasn't planning on demanding my money back, I just wanted to get some answers. This is the 3rd Masterbuilt that I have purchased and I was satisfied with the first two (They worked). But the new design does not make smoke and now I can't even get a question answered...

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Traeger Pellet Grills and Masterbuilt Pros and Cons

Pros
  • I dont have any for this company
  • Ease of use
  • Meat taste good
  • Average smoker when it worked
  • Easy to use
  • Nice smoker
Cons
  • Customer service is the worst
  • Company will not stand behind product
  • Does not work
  • Faulty unit
  • Difficult to reach customer service
  • Poor custom service

Traeger Pellet Grills and Masterbuilt Most Positive Reviews

Top rated reviews
4.9

Same thing 4 months sent me 5. Controllers 4 barreles because it burnt first time after 4 months i we t my pool servive...

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5

I got a smoker from Amazon the least expensive one. I had never smoked anything before and my cousin kept telling me...

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4.8

I bought this grill 6 months ago at Costco and the temperatures have always been off. I went to costco to see if they ha...

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5

The front of the communications board has totally come off. We cannot tell if its on off or temp. Haven't gotten to use...

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Traeger Pellet Grills and Masterbuilt Most Critical Reviews

Lowest rated reviews
1

Bought a grill in Tucson on 3/31. Got it home and box was missing several items: bucket, wheels, hardware kit, etc....

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1

Im a U. S. Marine at Camp Lejeune North Carolina. I purchased my Masterbuilt Elite gas smoker over a year ago, prior to...

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1

You have to babysit grill. They do not tell you it needs to be cleaned everytime you use it. If you do not clean you...

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1

i have owned this electric smoker approaching 2 years. I've only used it about 4 times. I recently got it out to cook a...

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Traeger Pellet Grills and Masterbuilt Latest Reviews

Recent published reviews
No votes

Was wondering where I could purchase a insulated cover for the Pro 575. We live in Saskatchewan, Canada so find it very...

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No votes

Just a recording and I had the smoker in my cart with free blanket 149.00 today it is 229.00

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No votes

I changed the thermostat and I still can't get it to heat past 300

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No votes

tried another digital control box---did same thing--light blink then go off--must have a wiring problem?????

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Traeger Pellet Grills and Masterbuilt Products and Services

Most reviewed product and services
  • Traeger Pellet Grills Grill (38 reviews)
  • Traeger Pellet Grills Smoker (5 reviews)
  • Traeger Pellet Grills 1300 Grill (2 reviews)
  • Masterbuilt Smoker (68 reviews)
  • Masterbuilt 20071814 Smoker (5 reviews)
  • Masterbuilt 20070311 Smoker (4 reviews)