PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Totalprotect and Master Spas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Totalprotect
Master Spas

Totalprotect and Master Spas Overview

Total reviews
18
271
Company responses
0
187
Issues resolved
1
5

Totalprotect and Master Spas Consumer Ratings

Rank
120 out of 920 in Household Services category
9 out of 255 in Pools, Spas and Plumbing Supplies category
Product or Service Quality
93 in category
20 in category
Customer service
71 in category
17 in category
Diversity of Products or Services
122 in category
15 in category
Value for money
63 in category
17 in category

Totalprotect and Master Spas Rating Details

Product or Service Quality
1.4 (11 reviews)
2.7 (87 reviews)
Reviewer's quote

...Their in US customer service people are fairly proficient, but the foreign company they use is mostly incompetent. I was lied to, hung up on and stalled repeatedly..

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...My recommendation is not to go to Master Spa in St Louis Park Mn very very poor customer service experience..

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Customer service
1.7 (10 reviews)
2.5 (113 reviews)
Reviewer's quote

...Customer Service will never let us speak with a supervisor, or they lie to us and say the supervisor just tried to call you. Customer Service is a complete disaster. Run!! And please understand: Ive never posted a review in my life..

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...These are the guys at the post purchase end! You will avoid what so many have, extremely poor warranty and customer service care. This company is about volume and profit. I have never filed a complaint or been to court in my 62 years, MS is my first! Dont believe me, do your own Independant research...

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Diversity of Products or Services
1.4 (10 reviews)
3.4 (79 reviews)
Reviewer's quote

My husband Samuel Cole is hospitalzied with blood cancer and not able to make the call to this company. I was told that i could not cancel it because my name is not on the contract. He wants this cancelled. I have a Durable Power of Attorney and i am requesting this contract be cancelled.

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Finally MasterSpas withdrew the permission to sell their products and a company 4deluxe was contracted as sole distributor for the German market. Now the heating is completely broken! This time even the FI switch jumped out! I had to hire an electrician again who found that the heater was...

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Value for money
1.8 (10 reviews)
2.9 (81 reviews)
Reviewer's quote

Cross country owns this company it is a waste of your money. Their claims service is very bad. My microwave went out in October of last year, they said they could not fix it and would replace it...

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...00 and wait several days for them to come out after paying a substantial amount of money for the tub. (Had to drain 400 gallons and refill 400)A short time later we had a foot massage jet pop out another 80. 00 service call and drain 400 and refill 400...

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Totalprotect and Master Spas Pros and Cons

Pros
  • Initial service was good
  • Difficult to imagine
  • Master blaster foot jets
  • What they sold me
  • Reputation for quality
Cons
  • Not having the problem taken care of
  • Non fulfillment of promises
  • Were rude and unwilling to help
  • Customer service
  • Lack of service
  • Support

Totalprotect and Master Spas Most Positive Reviews

Top rated reviews
5

Have had them for 15 yrs and have NO complaints

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5

1st when I purchased my tub at a dealer for Master Spa was told wait 6 weeks,wound up being 3 mo. NOISY told it should...

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No votes
5

We purchased a spa at the expo center in Redmond. We saw the ad on T.V and after considering a purchase at a retailer...

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Totalprotect and Master Spas Most Critical Reviews

Lowest rated reviews
1

I would like for someone to contact i have a issue that has not been resolved please contact 601 750 2040

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1

Made a huge mistake purchasing a Master Spa from a fairground here in California and the American Made company in Indian...

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1

Total scam! 10 days without air! No service whatsoever. Found out too late happened to my neighbor. They gave him...

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1

We went to their show at the fairgrounds, their ads were misleading. They were the only hot tub on display and all were...

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Totalprotect and Master Spas Latest Reviews

Recent published reviews
1

Avoid this company like the plague. We are now on our third month without a dishwasher. The company sent two low level c...

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1.3

Swim spa is 1 month overdue and 3 different explanations from 3 different reps. One said it is in production . Another...

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1

My husband Samuel Cole is hospitalzied with blood cancer and not able to make the call to this company. I was told that...

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No votes

Ordered Spa 10 weeks ago.on May 16 /2020 and its July 30 th.
we were told August 12 th for production no clue on delivery...

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Totalprotect and Master Spas Products and Services

Most reviewed product and services
  • Totalprotect Home Warranty (3 reviews)
  • Totalprotect Homeowners Policy Claim (3 reviews)
  • Totalprotect Plumbing Service (1 review)
  • Master Spas Hot Tub (82 reviews)
  • Master Spas Customer Care (18 reviews)
  • Master Spas Twilight Series Ts 7.2 Hot Tub (8 reviews)