PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Master Spas and ThermoSpas Hot Tubs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ThermoSpas Hot Tubs

ThermoSpas Hot Tubs

Has Verified Representatives
2.2
Master Spas
ThermoSpas Hot Tubs

Master Spas and ThermoSpas Hot Tubs Overview

Total reviews 274 240
Company responses 196 63
Issues resolved 5 0

Master Spas and ThermoSpas Hot Tubs Consumer Ratings

Rank
10 out of 261 in Pools, Spas and Plumbing Supplies category
46 out of 261 in Pools, Spas and Plumbing Supplies category
Customer service
17 in category
61 in category
Price Affordability
21 in category
87 in category
Product or Service Quality
21 in category
42 in category
Website
23 in category
69 in category

Master Spas and ThermoSpas Hot Tubs Rating Details

Customer service
2.5 (116 reviews)
1.4 (34 reviews)
Reviewer's quote

Called Indiana Customer Service with the order number and they cannot give me a reason for the delay - cmon u dont know whats happening in ur factory - nor can they give me a delivery date. I was directed back to our Sales person that never answers her phone and has now stopped replying to email!!!...

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Just got off the phone with customer service regarding an issue with high ph and alkalinity, which I have been trying to adjust for two days using the Thermospa product -- to no avail. The service rep immediately starting telling me that you have to adjust the alkalinity first. I tried to tell her...

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Price Affordability
3.1 (95 reviews)
1.9 (26 reviews)
Reviewer's quote

...Also the foot blaster alone is worth the price! - Don Bentley..

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!! and he said he was waiving the restocking fee! I called and found an authorized thermospa delivery company who told me his price would be only $1000. 00 to deliver the spa to their Wallingford CT address which is the address on all my paperwork. So In addition to selling me a very cheap low...

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Product or Service Quality
2.7 (90 reviews)
1.9 (29 reviews)
Reviewer's quote

...Master Spa gave us 2 other companies that are suppose to service our area, but 1 does not. The other is a service company that will be by in a few days to fix it. So far our experience has not been the best...

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A good customer service organization would have preemptively programmed the controller for the customer, but not ThermoSpa, after two weeks of calls with several techs (each call requiring an average wait time of a half hour), I received 4 different sets of instructions from 3 different techs, none...

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Website
3.2 (86 reviews)
2 (21 reviews)
Reviewer's quote

I was absolutely amazed with the helpfulness of the website, particularly their 24/7 online chat. As you can probably tell, they will help you with any topic or question that you may bring up. It is my apologies for not remembering specifically who I spoke with, but they assisted me with all of my...

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I have had 4 hot tubs in my life and this one has a lifespan of 2 years. Less than 3 years old and have had all panels replaced, 2 check valves and 3 pumps. All the panels are again bowed out and now I pay the labor. Same problem as always, bad check valve leaks on motors and burns them out. So I...

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Master Spas and ThermoSpas Hot Tubs Pros and Cons

Pros
  • Master blaster foot jets
  • What they sold me
  • Reputation for quality
  • When they left my house
  • Warranty
  • Therapy property
Cons
  • Customer service
  • Lack of service
  • Support
  • Poor customer service
  • Customer experience
  • Unbelivablly poor quality and service with new spa

Master Spas and ThermoSpas Hot Tubs Most Positive Reviews

Top rated reviews
5

1st when I purchased my tub at a dealer for Master Spa was told wait 6 weeks,wound up being 3 mo. NOISY told it should...

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5

Thermospas is one of the best spa around it is a lil more money but u get what u pay for they are not full foam spas I...

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5

We purchased a spa at the expo center in Redmond. We saw the ad on T.V and after considering a purchase at a retailer...

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5

I put a down payment and made several payments toward a thermospa tub. The salesman there was understanding that my...

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Master Spas and ThermoSpas Hot Tubs Most Critical Reviews

Lowest rated reviews
1

Made a huge mistake purchasing a Master Spa from a fairground here in California and the American Made company in Indian...

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1

I've was given information that would probably explaine the bad service you all may have gotten. this compnay was...

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1

We went to their show at the fairgrounds, their ads were misleading. They were the only hot tub on display and all were...

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1

i purchased a lexington elite in may 2005, for almost 8000.00. from the start it was plagued with water leaks. the tech...

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Master Spas and ThermoSpas Hot Tubs Latest Reviews

Recent published reviews
1.8

I went to a Hot Tub Sale offered from a company (which I later found out was from Ann Arbor) I paid $13,000 was told it...

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1

I have had 4 hot tubs in my life and this one has a lifespan of 2 years. Less than 3 years old and have had all panels...

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1

Paid $8400 to Hot Tubs Inc on 6/6/2020 for a MasterSpa Swim Spa to be delivered in 12 weeks. Not only have I never...

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1

Just got off the phone with customer service regarding an issue with high ph and alkalinity, which I have been trying to...

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Master Spas and ThermoSpas Hot Tubs Products and Services

Most reviewed product and services
  • Master Spas Hot Tub (83 reviews)
  • Master Spas Customer Care (18 reviews)
  • Master Spas Twilight Series Ts 7.2 Hot Tub (8 reviews)
  • Thermospas Hot Tubs Hot Tub (146 reviews)
  • Thermospas Hot Tubs Customer Care (18 reviews)
  • Thermospas Hot Tubs Delivery Service (1 review)