PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Master Spas and Mobility Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Master Spas
Mobility Plus

Master Spas and Mobility Plus Overview

Total reviews
248
40
Company responses
174
0
Issues resolved
3
1

Master Spas was first mentioned on PissedConsumer on Feb 22, 2011 and since then this brand received 248 reviews. It is 208 reviews more than Mobility Plus received since Feb 14, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mobility Plus customer support team than with Master Spas customer service.

Master Spas and Mobility Plus Consumer Ratings

Rank
8 out of 296 in Pools, Spas and Plumbing Supplies category
59 out of 296 in Pools, Spas and Plumbing Supplies category
Customer service
18 in category
53 in category
Price Affordability
17 in category
95 in category
Website
19 in category
44 in category

According to consumer ratings and reviews, Master Spas ranks 51 points higher in the Pools, Spas and Plumbing Supplies category than Mobility Plus. People gave Master Spas 2.7 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 109 points higher than the worst rated brand in this category. At the same time, Mobility Plus was rated 1.4 stars for Customer service criterion in this category and it is 74 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Master Spas has a higher rating than Mobility Plus. Regarding Website criterion, consumers gave Master Spas 3.3 stars and it is 85% greater than other in category. Mobility Plus however was rated 2.4 stars and it is 65% greater than other in category.

Master Spas and Mobility Plus Rating Details

Customer service
2.7 (99 reviews)
1.4 (25 reviews)
Reviewer's quote

Contacted MS customer service, directed to a spa technician in the Boise area only to wait another two weeks for any help. It is now 11/18/19 with nothing scheduled and the spa is full of cold water with a low of 30F and I am told it will be fine. Don't waste your time on the manufacturer, I have...

Tony H

...standards as they take advantage of vulnerable people and leave people with bathrooms that our not worth the money they charge and unfit to use and then customer service promise to fix it you don’t hear from them and can’t get hold of them 18months my mum and dad have not had a bathroom my dad can use...

Heather k
Price Affordability
3.2 (81 reviews)
1.5 (19 reviews)
Reviewer's quote

...locally and I have a local dealer for Jacuzzi and Sundance tubs, but after extensive research I was convinced that Master Spas were the best quality for the price. My local dealer gave me an offer on premium Jacuzzi models with comparable therapy jets, but his quotes were $1,000-$4,000 more and that was before sales tax and any...

testimonial

...he could miraculously drop the price by over £1000,THEN knock this off & that off etc ,etc. when i said i couldnt commit that day as had other people to see etc,he just wouldnt take no for an answer. &kept on with the hard sell & better offers etc...

Beverley H
Website
3.3 (77 reviews)
2.4 (19 reviews)
Reviewer's quote

I was absolutely amazed with the helpfulness of the website, particularly their 24/7 online chat. As you can probably tell, they will help you with any topic or question that you may bring up. It is my apologies for not remembering specifically who I spoke with, but they assisted me with all of my...

PissedConsumer1453658

...rooms in my house, i got no empathy when i called them and they also said the warranty had run out 3 years down the line when it clearly states on their website that it has a warranty of 15 years, a sham company with no good reviews to write home about, and this case will be going a lot further as i am a 78 year old pensioner who now needs to find approx 6 grand to get this problem sorted as my insurance does not cover negligence by workers on my...

PissedConsumer1120593

Master Spas and Mobility Plus Pros and Cons

Pros
  • Master blaster foot jets
  • What they sold me
  • Reputation for quality
  • Fitters and electrician
  • Origonal plan
Cons
  • Customer service
  • Lack of service
  • Support
  • Insulting attitude
  • Customer service
  • Attitude to customer

Master Spas and Mobility Plus Most Positive Reviews

Top rated reviews
5

1st when I purchased my tub at a dealer for Master Spa was told wait 6 weeks,wound up being 3 mo. NOISY told it should...

5

Have read all the negative comments. I will now give a few positive ones. Had a new bathroom fitted, took a week, but...

Master Spas and Mobility Plus Most Critical Reviews

Lowest rated reviews
1

Made a huge mistake purchasing a Master Spa from a fairground here in California and the American Made company in Indian...

1

Beware off this company once they have your massively overpriced deposit, they treat you like sh.t

Master Spas and Mobility Plus Latest Reviews

Recent published reviews
1

Purchased a Twilight 67.25 spa on 11/1/19 friday. Was to be delivered on Monday to Wednesday. Showed up at 3PM...

Read all 174 reviews
1

SINCE MY LAST REVIEW MY SOLICITOR HAS BEEN INVOLVED AND A FURTHER 300 POUNDS HAS BEEN REFUNDED,BUT I HAVE NOW GIVEN...

Read all 40 reviews

Master Spas and Mobility Plus Products and Services

Most reviewed product and services
  • Master Spas Hot Tub (80 reviews)
  • Master Spas Customer Care (16 reviews)
  • Master Spas Twilight Series Ts 7.2 Hot Tub (8 reviews)
  • Mobility Plus Shower Installation (8 reviews)
  • Mobility Plus Customer Care (6 reviews)
  • Mobility Plus Wet Room Installation (3 reviews)