PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Master Spas and Mobility Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Master Spas
Mobility Plus

Master Spas and Mobility Plus Overview

Total reviews 274 44
Company responses 196 0
Issues resolved 5 1

Master Spas and Mobility Plus Consumer Ratings

Rank
10 out of 261 in Pools, Spas and Plumbing Supplies category
83 out of 261 in Pools, Spas and Plumbing Supplies category
Customer service
No votes
60 in category
Price Affordability
No votes
101 in category
Product or Service Quality
No votes
67 in category
Website
No votes
49 in category

Master Spas and Mobility Plus Rating Details

Customer service
No votes
1.4 (28 reviews)
Reviewer's quote

Called Indiana Customer Service with the order number and they cannot give me a reason for the delay - cmon u dont know whats happening in ur factory - nor can they give me a delivery date. I was directed back to our Sales person that never answers her phone and has now stopped replying to email!!!...

Read full review

...I feel this is appalling customer service. I have spent £6000 for what?? I don't even have my bath anymore. And to add insult to injury it has cost me to make all these chase up phone calls...

Read full review
Price Affordability
No votes
1.5 (19 reviews)
Reviewer's quote

...Also the foot blaster alone is worth the price! - Don Bentley..

Read full review

...he could miraculously drop the price by over £1000,THEN knock this off & that off etc ,etc. when i said i couldnt commit that day as had other people to see etc,he just wouldnt take no for an answer. &kept on with the hard sell & better offers etc...

Read full review
Product or Service Quality
No votes
1.5 (21 reviews)
Reviewer's quote

...Master Spa gave us 2 other companies that are suppose to service our area, but 1 does not. The other is a service company that will be by in a few days to fix it. So far our experience has not been the best...

Read full review

My parents both 84 distressed and unhappy at the quality, noise and leaking the shower makes. Bad form Dr Hillary Jones you should be ashamed of yourself promoting this product through the daily mail whom vulnerable elderly trust!!!!!!!..

Read full review
Website
No votes
2.4 (20 reviews)
Reviewer's quote

I was absolutely amazed with the helpfulness of the website, particularly their 24/7 online chat. As you can probably tell, they will help you with any topic or question that you may bring up. It is my apologies for not remembering specifically who I spoke with, but they assisted me with all of my...

Read full review

...rooms in my house, i got no empathy when i called them and they also said the warranty had run out 3 years down the line when it clearly states on their website that it has a warranty of 15 years, a sham company with no good reviews to write home about, and this case will be going a lot further as i am a 78 year old pensioner who now needs to find approx 6 grand to get this problem sorted as my insurance does not cover negligence by workers on my...

Read full review

Master Spas and Mobility Plus Pros and Cons

Pros
  • Master blaster foot jets
  • What they sold me
  • Reputation for quality
  • Fitters and electrician
  • Origonal plan
  • Come to your home and give you the full sales pitch
Cons
  • Customer service
  • Lack of service
  • Support
  • Insulting attitude
  • Customer service
  • Attitude to customer

Master Spas and Mobility Plus Most Positive Reviews

Top rated reviews
5

1st when I purchased my tub at a dealer for Master Spa was told wait 6 weeks,wound up being 3 mo. NOISY told it should...

Read full review
5

Have read all the negative comments. I will now give a few positive ones. Had a new bathroom fitted, took a week, but...

Read full review
5

We purchased a spa at the expo center in Redmond. We saw the ad on T.V and after considering a purchase at a retailer...

Read full review
3.8

My elderly parents have just been ripped off for £8.5k for a shower that my dad can barley move in, a few wall panels an...

Read full review

Master Spas and Mobility Plus Most Critical Reviews

Lowest rated reviews
1

Made a huge mistake purchasing a Master Spa from a fairground here in California and the American Made company in Indian...

Read full review
1

I arranged with mobility plus to install a bath suitable for me as i am disabled i was told it would take one and half...

Read full review
1

We went to their show at the fairgrounds, their ads were misleading. They were the only hot tub on display and all were...

Read full review
1

Beware off this company once they have your massively overpriced deposit, they treat you like sh.t

Read full review

Master Spas and Mobility Plus Latest Reviews

Recent published reviews
1.8

I went to a Hot Tub Sale offered from a company (which I later found out was from Ann Arbor) I paid $13,000 was told it...

Read full review
1

Discriminated against me due to my age! Apparently you can’t be disabled if you’re young (30’s). I was told that their...

Read full review
1

Paid $8400 to Hot Tubs Inc on 6/6/2020 for a MasterSpa Swim Spa to be delivered in 12 weeks. Not only have I never...

Read full review
1.3

Since 1-2020 I had the forms completed for my wheelchair.
It has been nearly 6 months and now the company wants me to mak...

Read full review

Master Spas and Mobility Plus Products and Services

Most reviewed product and services
  • Master Spas Hot Tub (83 reviews)
  • Master Spas Customer Care (18 reviews)
  • Master Spas Twilight Series Ts 7.2 Hot Tub (8 reviews)
  • Mobility Plus Shower Installation (9 reviews)
  • Mobility Plus Customer Care (7 reviews)
  • Mobility Plus Wet Room Installation (3 reviews)