PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Weber and Master Forge as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Weber
Master Forge

Weber and Master Forge Overview

Total reviews 26 57
Company responses 0 0
Issues resolved 1 0

Weber and Master Forge Consumer Ratings

Rank
234 out of 1853 in Appliances and Electronics category
418 out of 1853 in Appliances and Electronics category
Customer service
319 in category
359 in category
Product or Service Quality
115 in category
275 in category
Style and Design
132 in category
273 in category
Value for money
150 in category
346 in category

Weber and Master Forge Rating Details

Customer service
1.3 (16 reviews)
1.1 (17 reviews)
Reviewer's quote

...Some companies have poor customer service but Weber has zero customer service with a rating of 2. 9 out of a possible 5..

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...The customer service is terrible and sounds like a person working from home..

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Product or Service Quality
2.3 (14 reviews)
1.5 (20 reviews)
Reviewer's quote

Not happy with a customer service. Call today for parts for one grill I made out OK I told him about a problem I have with another grill that I got for Christmas told me I have to find a serial number or model number on it told him I couldnt find the model number on it or serial number on it told...

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...I would never buy this product again. Pure Junk..

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Style and Design
3.2 (13 reviews)
2.5 (16 reviews)
Reviewer's quote

I had a grease fire in my spirit, as we all do occasionally, it burnt *** in the cook box. That has never happened in my 20 years or so using weber grills. That told me the grills are being made thinner. After 7 weeks of pictures, emails, phone calls and then send it all again they don't have it...

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Why? Dreadful design. There are wide gaps on either side and a one inch slot right behind the burners running the length of the unit. I have had units that I have purchased for less than $250 that worked better than this - in fact, I look longingly at my former barbecue sitting in a neighbours...

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Value for money
2.3 (12 reviews)
1.6 (20 reviews)
Reviewer's quote

...Seems like Weber just takes your money and runs. Their tele recording blames everything on Corona. Typical..

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I ve been trying to buy burners for my Master forge grill but it is impossible. I bought a 5 burn grill at lowes about 2 years ago spent 2000 dollars in a BBQ (thinking more expensive = less problems ). two years later all burners are destroyed and I ve been for 2 months trying to find a store to...

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Weber and Master Forge Pros and Cons

Pros
  • Good quality
  • Stop selling cast iron grates
  • 0-0-0
  • This is my first product own so we will see how this turns out
  • Products look nice
  • Look of product
Cons
  • Terrible service & customer support
  • Womt take responsibility for grill failure
  • Terrible customer service
  • Poor customer service
  • Poor performance
  • Pooer quality customer service design and no parts

Weber and Master Forge Most Positive Reviews

Top rated reviews
5

I’m sorry to hear of all these negative experiences with Weber grills. All I can say is that in my experience they have...

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4.4

Didnt recieved grill covers with grill refridge and sink

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3.7

On 4/24/20 I submitted an order, #7080****, for a grill cover and two non-locking casters, the price being $112.14. Appa...

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No votes

Weber and Master Forge Most Critical Reviews

Lowest rated reviews
1

I ordered flavor bars. The website said they would fit my Genesis grill, but they did not. You need to contact them to...

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1

We had our outdoor kitchen for about 3 years now. So disappointing some grill parts had to be replaced. Could not find...

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1

I love grilling, my husband surprised me with a Webber grill for my birthday. He saved for it! This was two years ago. I...

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1

I was quite excited about this barbecue all shiny silver with a window, decent btu and 4 burners. The barbecue went...

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Weber and Master Forge Latest Reviews

Recent published reviews
No votes

During a heavy wind our Weber grill fell over and cracked off the hinged ear on the lid that allowed it to operate, I...

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No votes

Need a battery cap and a *** for side burner

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2.4

I had a grease fire in my spirit, as we all do occasionally, it burnt *** in the cook box. That has never happened in...

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1

They don't have a phone number to call and they don't respond to email requests. I would never buy this product again.
Pu...

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Weber and Master Forge Products and Services

Most reviewed product and services
  • Weber E-330 Grill (5 reviews)
  • Weber 310 Grill (1 review)
  • Master Forge Grill (19 reviews)
  • Master Forge Refrigerator (10 reviews)