PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Master Forge and Weber as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Master Forge
Weber

Master Forge and Weber Overview

Total reviews 57 25
Company responses 0 0
Issues resolved 0 1

Master Forge and Weber Consumer Ratings

Rank
407 out of 1838 in Appliances and Electronics category
232 out of 1838 in Appliances and Electronics category
Value for money
314 in category
139 in category
Product or Service Quality
256 in category
108 in category
Customer service
329 in category
292 in category
Website
422 in category
190 in category

Master Forge and Weber Rating Details

Value for money
1.6 (20 reviews)
2.3 (12 reviews)
Reviewer's quote

They don't have a phone number to call and they don't respond to email requests. I would never buy this product again.Pure Junk

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...They refuse to send me a new grill or refund my money. They will however sell me a new grill for $321. 00, I already spent over $500...

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Product or Service Quality
1.5 (20 reviews)
2.3 (14 reviews)
Reviewer's quote

...The customer service is terrible and sounds like a person working from home..

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Not happy with a customer service. Call today for parts for one grill I made out OK I told him about a problem I have with another grill that I got for Christmas told me I have to find a serial number or model number on it told him I couldnt find the model number on it or serial number on it told...

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Customer service
1.1 (17 reviews)
1.3 (16 reviews)
Reviewer's quote

...Master FARCE customer service doesn't even know the brand of faucet and the owners manual parts list refers to it as simply, "faucet" - no part number or any other description. Lowes customer service wants $90 plus $23 shipping for a replacement faucet. Not going to happen...

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...Some companies have poor customer service but Weber has zero customer service with a rating of 2. 9 out of a possible 5..

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Website
1.4 (16 reviews)
2.3 (11 reviews)
Reviewer's quote

...Went to lowes and the answer there was "we don't sell parts, go to their website " the website is a joke..

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I went to the Weber website and, lo and behold, I had no products registered under warranty; however, I did have an account, which I would only have registered when I registered my grill warranty. Besides, I had the confirmation email from 2014. So, I called customer service, and told the rep that...

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Master Forge and Weber Pros and Cons

Pros
  • This is my first product own so we will see how this turns out
  • Products look nice
  • Look of product
  • Good quality
  • Stop selling cast iron grates
  • 0-0-0
Cons
  • Poor customer service
  • Poor performance
  • Pooer quality customer service design and no parts
  • Terrible service & customer support
  • Womt take responsibility for grill failure
  • Terrible customer service

Master Forge and Weber Most Positive Reviews

Top rated reviews
4.4

Didnt recieved grill covers with grill refridge and sink

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5

I’m sorry to hear of all these negative experiences with Weber grills. All I can say is that in my experience they have...

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No votes
3.7

On 4/24/20 I submitted an order, #7080****, for a grill cover and two non-locking casters, the price being $112.14. Appa...

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Master Forge and Weber Most Critical Reviews

Lowest rated reviews
1

We had our outdoor kitchen for about 3 years now. So disappointing some grill parts had to be replaced. Could not find...

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1

I ordered flavor bars. The website said they would fit my Genesis grill, but they did not. You need to contact them to...

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1

I was quite excited about this barbecue all shiny silver with a window, decent btu and 4 burners. The barbecue went...

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1

I love grilling, my husband surprised me with a Webber grill for my birthday. He saved for it! This was two years ago. I...

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Master Forge and Weber Latest Reviews

Recent published reviews
No votes

Need a battery cap and a *** for side burner

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2.4

I had a grease fire in my spirit, as we all do occasionally, it burnt *** in the cook box. That has never happened in...

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1

They don't have a phone number to call and they don't respond to email requests. I would never buy this product again.
Pu...

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2.3

Not happy with a customer service. Call today for parts for one grill I made out OK I told him about a problem I have...

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Master Forge and Weber Products and Services

Most reviewed product and services
  • Master Forge Grill (19 reviews)
  • Master Forge Refrigerator (10 reviews)
  • Weber E-330 Grill (5 reviews)
  • Weber 310 Grill (1 review)