PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about World Financial Group and MassMutual as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

World Financial Group
MassMutual

World Financial Group and MassMutual Overview

Total reviews
460
92
Company responses
0
0
Issues resolved
4
0

World Financial Group and MassMutual Consumer Ratings

Rank
162 out of 1859 in Financial Services category
214 out of 1067 in Insurance category
Product or Service Quality
102 in category
120 in category
Customer service
139 in category
148 in category
Diversity of Products or Services
119 in category
153 in category
Reliability
88 in category
143 in category

World Financial Group and MassMutual Rating Details

Product or Service Quality
2.2 (120 reviews)
1.4 (31 reviews)
Reviewer's quote

...I try not to leave too bad reviews , I am not impressed with this service . Agent Code 71IER..

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...I want my service fee reimbursed along with the interest on 40 days. I do not expect to receive it but what can I expect from this circus run by clowns? Paul Quiel..

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Customer service
2 (117 reviews)
1.3 (41 reviews)
Reviewer's quote

...Very bad customer service. All they want is your business and once you get the insurance, he doesn't follow up or communicate with the clients...

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...Probably the worst customer service experience I have ever had..

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Diversity of Products or Services
2.4 (107 reviews)
1.6 (21 reviews)
Reviewer's quote

...And I tried to call customer services so many times but I have told it has to be certain level personal to called. My direct deposit info does not change, there is not reason I have issue to received it. Last year, I already filed tax reported for 2018 before I received the 1099-Misc form...

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I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super helpful. After being advised it could take over a week for the stock to close, print the check, mail it and then get to me. Jeff helped me to get it overnight mail. I received my check...

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Reliability
2.1 (105 reviews)
1.2 (37 reviews)
Reviewer's quote

Have not received my 1099 form from you guys and unable to locate it on the website have an inactive acct no longer employed with WFG

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When they chose a portfolio for a company's 401K plan, they must be throwing darts at the worst of the worst mutual funds and bonds to put in the package. Then they refuse to only update how the funds or bonds are doing on a quarterly basis. They say it's to keep the fee's down. I say it's because...

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World Financial Group and MassMutual Pros and Cons

Pros
  • Knowledge on product
  • Leaving comfort zone
  • Good mentorship
  • Product
Cons
  • Use people for benefit
  • Pyramid scheme
  • Dishonesty
  • Customer service
  • Integrity
  • Customer care

World Financial Group and MassMutual Most Positive Reviews

Top rated reviews
5

I have become an associate with World Financial Group and found it to be an excellent opportunity to learn about financi...

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5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

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5

Every WFG agent is an independent business owner, responsible for their own conduct. WFG is part of Aegon and...

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5

Mass Mutual is a total do it yourself operation. High fees, modest returns terrible service. I attempted to do a...

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World Financial Group and MassMutual Most Critical Reviews

Lowest rated reviews
1

The reason they are still in existence is because of their brilliant marketing structure... Top 10? Means lets get...

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1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

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1

My neighbor is an 'agent' and I use that term rather loosely. After being visited in person and called several times, my...

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1

Mass Mutual manages my pension. All monies are vested. Last May, I asked them to discontinue my direct deposits from...

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World Financial Group and MassMutual Latest Reviews

Recent published reviews
No votes

I can't find anyone to talk to address my issues.

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1.3

When they chose a portfolio for a company's 401K plan, they must be throwing darts at the worst of the worst mutual...

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1

Have not received my 1099 form from you guys and unable to locate it on the website have an inactive acct no longer...

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No votes

your office was closed today Feb 17, 2020

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World Financial Group and MassMutual Products and Services

Most reviewed product and services
  • World Financial Group Customer Care (18 reviews)
  • World Financial Group Seminar (15 reviews)
  • World Financial Group Account (15 reviews)
  • Massmutual Customer Care (18 reviews)
  • Massmutual Life Insurance (11 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)