PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MassMutual and Vanguard Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MassMutual
Vanguard Group

MassMutual and Vanguard Group Overview

Total reviews
92
105
Company responses
0
0
Issues resolved
0
0

MassMutual and Vanguard Group Consumer Ratings

Rank
210 out of 1050 in Insurance category
234 out of 1857 in Financial Services category
Customer service
141 in category
245 in category
Reliability
137 in category
205 in category
Product or Service Quality
116 in category
166 in category
Website
164 in category
141 in category

MassMutual and Vanguard Group Rating Details

Customer service
1.3 (40 reviews)
1.2 (45 reviews)
Reviewer's quote

...Probably the worst customer service experience I have ever had..

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...Worst customer service ever. Thank goddess I move most of my investments away from them..

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Reliability
1.2 (36 reviews)
1.2 (34 reviews)
Reviewer's quote

Closed my IRA on 10 Nov 2019. Took 40 days to receive my check. These people should get a job as greeters at Wal Mart-Fran Conner, her sidekick Brooke, and Michael Terry. All from Indianapolis. I want my service fee reimbursed along with the interest on 40 days. I do not expect to receive it but...

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50 min waiting for a rep. operator comes on the phone every 5-10 mins.to say how sorry they are for the long wait

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Product or Service Quality
1.4 (30 reviews)
1.6 (38 reviews)
Reviewer's quote

...Their customer service and wn site are so painful - no one can give me information. Have tried calling, emailing etc but again no response. It’s now radio silence for he past 3 to 4 months...

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Vanguard Investments is deplorable and lacks customer service!! Stay away from Vanguard I called to process a forced 401K pension plan rollover. A prior employer, CVS, forced the rollover. Upon contacting Vanguard I was inaccurately provided information on payout options...

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Website
1.6 (25 reviews)
2.2 (30 reviews)
Reviewer's quote

The MassMutual website directs you to a phone number with a recording telling you that checks will be received by the 10th of January (did not happen) and those on electronic deposit by the 2nd (these are supposed to transfer on the 1st. Is MassMutual having a credit crisis? When one talks to one...

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...that told me the law requires end of day trades if made by 4:00PM are correct Vanguard will be fined and the the violation will be published on their website. I'm now concerned that the automatic year end RMD will still be made after reading the shocking reviews of Vanguard. If that happens, I'll have to come up with the withholding to get the money back...

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MassMutual and Vanguard Group Pros and Cons

Pros
  • Product
  • Go to fidelity
  • Mutual funds offered
  • Low fees
Cons
  • Customer service
  • Integrity
  • Customer care
  • Customer service
  • Disrespectful unprofessional customer service
  • Customer phone support

MassMutual and Vanguard Group Most Positive Reviews

Top rated reviews
5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

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5

My father's estate had investments in 19 different firms. Vanguard made the entire process SO easy compared to other...

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5

Mass Mutual is a total do it yourself operation. High fees, modest returns terrible service. I attempted to do a...

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3.8

The IRS allows tax free withdrawals if made directly from a. 401k from the account to a charity. Vanguard makes this...

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MassMutual and Vanguard Group Most Critical Reviews

Lowest rated reviews
1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

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1

Was told this morning that I have to wait 30 days to get to my money back, understandably I was extremely upset, now I...

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1

Mass Mutual manages my pension. All monies are vested. Last May, I asked them to discontinue my direct deposits from...

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1

Lousy customer service, the worst ive ever seen , I had the misfortune of speaking with some witch named Martha watson,...

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MassMutual and Vanguard Group Latest Reviews

Recent published reviews
No votes

your office was closed today Feb 17, 2020

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2.8

Inherited assets transferred to heirs were not done correctly. The stepped up basis was partially done for some shares...

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1

Closed my IRA on 10 Nov 2019. Took 40 days to receive my check. These people should get a job as greeters at Wal Mart-Fr...

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1.3

Call center horribly understaffed. I've been trying to liquidate my IRA for 3 weeks and I've been on hold for a total...

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MassMutual and Vanguard Group Products and Services

Most reviewed product and services
  • Massmutual Customer Care (18 reviews)
  • Massmutual Life Insurance (10 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)
  • Vanguard Group Customer Care (37 reviews)
  • Vanguard Group Account (5 reviews)
  • Vanguard Group Brokerage Account (4 reviews)