PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MassMutual and Transamerica as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MassMutual
Transamerica

MassMutual and Transamerica Overview

Total reviews
90
66
Company responses
0
0
Issues resolved
0
2

MassMutual was first mentioned on PissedConsumer on Dec 9, 2013 and since then this brand received 90 reviews. It is 24 reviews more than Transamerica received since Jun 12, 2012.

MassMutual and Transamerica Consumer Ratings

Rank
170 out of 1479 in Insurance category
193 out of 1479 in Insurance category
Customer service
135 in category
162 in category
Reliability
127 in category
116 in category
Staff
140 in category
180 in category

According to consumer ratings and reviews, MassMutual ranks 23 points higher in the Insurance category than Transamerica. People gave MassMutual 1.3 stars for Customer service criterion in Insurance category and it is 317 points higher than the worst rated brand in this category. At the same time, Transamerica was rated 1.2 stars for Customer service criterion in this category and it is 290 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Transamerica has a higher rating than Transamerica. Regarding Staff criterion, consumers gave MassMutual 1.4 stars and it is 69% greater than other in category. Transamerica however was rated 1.3 stars and it is 60% greater than other in category.

MassMutual and Transamerica Rating Details

Customer service
1.3 (40 reviews)
1.2 (41 reviews)
Reviewer's quote

...Probably the worst customer service experience I have ever had..

kathryn J

...The lack of customer service just SUCKS!!!!!..

Edward B
Reliability
1.2 (35 reviews)
1.2 (37 reviews)
Reviewer's quote

I told them to reinvest all of my dividends for over a year, and they have done so..Getting so tired of their run around.I am transferring my 2 million account next week.

PissedConsumer1750458

They use a third party to set up security questions that don't ask you but pull info off the web sources and if you don't answer them by their answers that you did not set then you have to send a notorized form to get you money. I have ask how to contact the other party to get them straighten out...

PissedConsumer1719959
Staff
1.4 (34 reviews)
1.3 (36 reviews)
Reviewer's quote

...The staff was super helpful and knowledgeable. I would only recommend this company for theses services! Thank you for Jeff Abby Ariana and the one more name I’m having trouble remembering! ..

PissedConsumer1191969

Opened an annuity in 2012. Investment adviser sold it saying it was good as supplemental income upon my retirement, but what he meant to say was that it was a good as a supplemental income for him and Transamerica with the extremely high commission fee, constant and high service fees and constant...

PissedConsumer1707633

MassMutual and Transamerica Pros and Cons

Pros
  • Product
  • Hanging up on them
Cons
  • Customer service
  • Integrity
  • Customer care
  • Deceptive amendments to policy and inaccessibility of company
  • Waiting for hours on phone and reply to emails
  • Transamerica worked at making it difficult to access my account

MassMutual and Transamerica Most Positive Reviews

Top rated reviews
5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

5

They were closed At 6:00 p.m. today Eastern time I live on the West Coast

MassMutual and Transamerica Most Critical Reviews

Lowest rated reviews
1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

1

There is no support.
After hours and hours of holding, never a live agent picks up the phone. I need to update my acco...

MassMutual and Transamerica Latest Reviews

Recent published reviews
2

I told them to reinvest all of my dividends for over a year, and they have done so..
Getting so tired of their run around...

Read all 90 reviews
1.6

They use a third party to set up security questions that don't ask you but pull info off the web sources and if you...

Read all 66 reviews

MassMutual and Transamerica Products and Services

Most reviewed product and services
  • Massmutual Customer Care (17 reviews)
  • Massmutual Life Insurance (10 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)
  • Transamerica Life Insurance (25 reviews)
  • Transamerica 401K Retirement Plan (9 reviews)
  • Transamerica Retirement Plan (5 reviews)