PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MassMutual and Transamerica as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MassMutual
Transamerica

MassMutual and Transamerica Overview

Total reviews
92
77
Company responses
0
0
Issues resolved
0
2

MassMutual and Transamerica Consumer Ratings

Rank
212 out of 1053 in Insurance category
202 out of 1053 in Insurance category
Customer service
143 in category
184 in category
Reliability
138 in category
139 in category
Product or Service Quality
119 in category
123 in category
Website
168 in category
226 in category

MassMutual and Transamerica Rating Details

Customer service
1.3 (41 reviews)
1.2 (48 reviews)
Reviewer's quote

...Probably the worst customer service experience I have ever had..

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...Everything from their fees to their customer service is the WORST..

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Reliability
1.2 (37 reviews)
1.2 (43 reviews)
Reviewer's quote

When they chose a portfolio for a company's 401K plan, they must be throwing darts at the worst of the worst mutual funds and bonds to put in the package. Then they refuse to only update how the funds or bonds are doing on a quarterly basis. They say it's to keep the fee's down. I say it's because...

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Transamerica has fraudulently delayed then denied my short term disability claim. Despite the employer and physician form both stating that the injury is not work related with the no box check marked, Transamerica has fraudulently denied the legitimate claim stating the injury is work related. Each...

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Product or Service Quality
1.4 (31 reviews)
1.4 (44 reviews)
Reviewer's quote

...I want my service fee reimbursed along with the interest on 40 days. I do not expect to receive it but what can I expect from this circus run by clowns? Paul Quiel..

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...I having a TERRIBLE COSTUMER SERVICE. Thats including the lady who answer the phone few minutes ago on 1-800-797-2643 around 4:30pm et. She hang up on me with out answering my question, nasty and rude...

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Website
1.6 (26 reviews)
1.3 (39 reviews)
Reviewer's quote

The MassMutual website directs you to a phone number with a recording telling you that checks will be received by the 10th of January (did not happen) and those on electronic deposit by the 2nd (these are supposed to transfer on the 1st. Is MassMutual having a credit crisis? When one talks to one...

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...Also have had constant issues on the Transamerica website, which is probably administered by a 6 year old. I thought an annuity would protect my money for me, but what I learned was that it only created a nice little income flow for the company and saddled me with unbelievably high fees..

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MassMutual and Transamerica Pros and Cons

Pros
  • Product
  • Hanging up on them
Cons
  • Customer service
  • Integrity
  • Customer care
  • Deceptive amendments to policy and inaccessibility of company
  • Waiting for hours on phone and reply to emails
  • Transamerica worked at making it difficult to access my account

MassMutual and Transamerica Most Positive Reviews

Top rated reviews
5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

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5

They were closed At 6:00 p.m. today Eastern time I live on the West Coast

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5

Mass Mutual is a total do it yourself operation. High fees, modest returns terrible service. I attempted to do a...

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No votes

MassMutual and Transamerica Most Critical Reviews

Lowest rated reviews
1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

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1

There is no support.
After hours and hours of holding, never a live agent picks up the phone. I need to update my acco...

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1

Mass Mutual manages my pension. All monies are vested. Last May, I asked them to discontinue my direct deposits from...

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1

Well this been going on since they claimed they bought it from Stonebridge and before that Stonebridge bought it from...

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MassMutual and Transamerica Latest Reviews

Recent published reviews
1.3

When they chose a portfolio for a company's 401K plan, they must be throwing darts at the worst of the worst mutual...

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1

Transamerica has fraudulently delayed then denied my short term disability claim. Despite the employer and physician for...

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No votes

your office was closed today Feb 17, 2020

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No votes

Somebody took money off my insurance policy when. My mom died, and they don't know who did it want to find out

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MassMutual and Transamerica Products and Services

Most reviewed product and services
  • Massmutual Customer Care (18 reviews)
  • Massmutual Life Insurance (11 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)
  • Transamerica Life Insurance (25 reviews)
  • Transamerica 401K Retirement Plan (9 reviews)
  • Transamerica Retirement Plan (7 reviews)