PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MassMutual and Transamerica as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


MassMutual and Transamerica Overview

Total reviews
Company responses
Issues resolved

MassMutual was first mentioned on PissedConsumer on Dec 9, 2013 and since then this brand received 89 reviews. It is 23 reviews more than Transamerica received since Jun 12, 2012.

MassMutual and Transamerica Consumer Ratings

205 out of 1879 in Insurance category
190 out of 1879 in Insurance category
Customer service
137 in category
160 in category
121 in category
115 in category
157 in category
179 in category

According to consumer ratings and reviews, Transamerica ranks 15 points higher in the Insurance category than MassMutual. People gave MassMutual 1.3 stars for Customer service criterion in Insurance category and it is 310 points higher than the worst rated brand in this category. At the same time, Transamerica was rated 1.2 stars for Customer service criterion in this category and it is 287 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Transamerica has a higher rating than Transamerica. Regarding Staff criterion, consumers gave MassMutual 1.3 stars and it is 65% greater than other in category. Transamerica however was rated 1.3 stars and it is 60% greater than other in category.

MassMutual and Transamerica Rating Details

Customer service
1.3 (40 reviews)
1.2 (41 reviews)
Reviewer's quote

...Probably the worst customer service experience I have ever had..

kathryn J

...The lack of customer service just SUCKS!!!!!..

Edward B
1.2 (34 reviews)
1.2 (37 reviews)
Reviewer's quote

I recently attempted to roll over my 401K account from Mass Mutual to Vanguard. I was only 60% vested in the employer contribution portion of my 401K. Mass Mutual correctly withheld 40% of the employer contributions and they remained in my account. Mass Mutual then proceeded to take 40% of my 60%...

Mike B

They use a third party to set up security questions that don't ask you but pull info off the web sources and if you don't answer them by their answers that you did not set then you have to send a notorized form to get you money. I have ask how to contact the other party to get them straighten out...

1.3 (33 reviews)
1.3 (36 reviews)
Reviewer's quote

...The staff was super helpful and knowledgeable. I would only recommend this company for theses services! Thank you for Jeff Abby Ariana and the one more name I’m having trouble remembering! ..


Opened an annuity in 2012. Investment adviser sold it saying it was good as supplemental income upon my retirement, but what he meant to say was that it was a good as a supplemental income for him and Transamerica with the extremely high commission fee, constant and high service fees and constant...


MassMutual and Transamerica Pros and Cons

  • Product
  • Hanging up on them
  • Customer service
  • Integrity
  • Customer care
  • Deceptive amendments to policy and inaccessibility of company
  • Waiting for hours on phone and reply to emails
  • Transamerica worked at making it difficult to access my account

MassMutual and Transamerica Most Positive Reviews

Top rated reviews

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...


They were closed At 6:00 p.m. today Eastern time I live on the West Coast

MassMutual and Transamerica Most Critical Reviews

Lowest rated reviews

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...


There is no support.
After hours and hours of holding, never a live agent picks up the phone. I need to update my acco...

MassMutual and Transamerica Latest Reviews

Recent published reviews

Supposedly sent letter for pensioners to sign( not a certified letter) if not signed we don’t get pension.
Well now all *...

Read all 89 reviews

They use a third party to set up security questions that don't ask you but pull info off the web sources and if you...

Read all 66 reviews

MassMutual and Transamerica Products and Services

Most reviewed product and services
  • Massmutual Customer Care (16 reviews)
  • Massmutual Life Insurance (10 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)
  • Transamerica Life Insurance (25 reviews)
  • Transamerica 401K Retirement Plan (9 reviews)
  • Transamerica Retirement Plan (5 reviews)