PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Primerica and MassMutual as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primerica

Primerica

Has verified representatives
2.5
Primerica
MassMutual

Primerica and MassMutual Overview

Total reviews
445
90
Company responses
90
0
Issues resolved
4
0

Primerica was first mentioned on PissedConsumer on Oct 5, 2007 and since then this brand received 445 reviews. It is 355 reviews more than MassMutual received since Dec 9, 2013.

Primerica and MassMutual Consumer Ratings

Rank
126 out of 2346 in Financial Services category
172 out of 1481 in Insurance category
Customer service
101 in category
134 in category
Diversity of Products or Services
111 in category
130 in category
Staff
82 in category
141 in category

Primerica and MassMutual Rating Details

Customer service
2.2 (63 reviews)
1.3 (40 reviews)
Reviewer's quote

I want to arrange different payment for the insurance so please I need to call and talk to somebody in the customer service..

Daryan

...Probably the worst customer service experience I have ever had..

kathryn J
Diversity of Products or Services
2.4 (58 reviews)
1.6 (19 reviews)
Reviewer's quote

And late of 2016 I was approached by a Primerica representative and I was interested in some of their products. I schedule an appointment to purchase some products however I had a phone change and lost contacts. A number kept popping up as spam and once I investigated it turned out to be the...

Lum

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super helpful. After being advised it could take over a week for the stock to close, print the check, mail it and then get to me. Jeff helped me to get it overnight mail. I received my check...

PissedConsumer1191969
Staff
2.5 (58 reviews)
1.4 (34 reviews)
Reviewer's quote

I WAS REALLY PISSED OFF ABOUT ONE OF YOUR STAFF NAMED JANICE SITJAR...

Terri

I told them to reinvest all of my dividends for over a year, and they have done so..Getting so tired of their run around.I am transferring my 2 million account next week.

PissedConsumer1750458

Primerica and MassMutual Pros and Cons

Pros
  • Getting financial education
  • I made on time monthly payments
  • How easy it was to get someone to talk with me about investment
  • Product
Cons
  • Broken promises
  • Your email system sucks
  • Rude and arrogant accusatory representatitve
  • Customer service
  • Integrity
  • Customer care

Primerica and MassMutual Most Positive Reviews

Top rated reviews
5

I am an RN for Kaiser Permanente and I have a Masters degree in Nursing. I have been a client of Primerica since 2005. L...

5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

Primerica and MassMutual Most Critical Reviews

Lowest rated reviews
1

One of the worst and unprofessonial insurance companies in American they dont follow the laws in paying out an...

1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

Primerica and MassMutual Latest Reviews

Recent published reviews

Yes I told the person I talked too last week not to draft my payment out of my account caused some money was stolen and...

Read all 445 reviews
2

I told them to reinvest all of my dividends for over a year, and they have done so..
Getting so tired of their run around...

Read all 90 reviews

Primerica and MassMutual Products and Services

Most reviewed product and services
  • Primerica Life Insurance (62 reviews)
  • Primerica Customer Care (16 reviews)
  • Primerica Life Policy Claim (2 reviews)
  • Massmutual Customer Care (17 reviews)
  • Massmutual Life Insurance (10 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)