PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Primerica and MassMutual as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primerica

Primerica

Has Verified Representatives
2.7
Primerica
MassMutual

Primerica and MassMutual Overview

Total reviews 326 92
Company responses 124 0
Issues resolved 4 0

Primerica and MassMutual Consumer Ratings

Rank
112 out of 1882 in Financial Services category
218 out of 1079 in Insurance category
Customer service
113 in category
152 in category
Diversity of Products or Services
124 in category
149 in category
Reliability
63 in category
146 in category
Website
133 in category
173 in category

Primerica and MassMutual Rating Details

Customer service
2.3 (73 reviews)
1.3 (41 reviews)
Reviewer's quote

...my policy September 5th, 2020 received my cancellation letter in the letter it says check is enclosed for whatever amount no check was in there I called customer service and the lady told me that the letter was wrong and was told to let customers know that it would take 20 days after you cancellation, they should...

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...Probably the worst customer service experience I have ever had..

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Diversity of Products or Services
2.4 (65 reviews)
1.6 (21 reviews)
Reviewer's quote

And late of 2016 I was approached by a Primerica representative and I was interested in some of their products. I schedule an appointment to purchase some products however I had a phone change and lost contacts. A number kept popping up as spam and once I investigated it turned out to be the...

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I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super helpful. After being advised it could take over a week for the stock to close, print the check, mail it and then get to me. Jeff helped me to get it overnight mail. I received my check...

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Reliability
2.4 (63 reviews)
1.2 (37 reviews)
Reviewer's quote

I would like get A copy of my contract

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When they chose a portfolio for a company's 401K plan, they must be throwing darts at the worst of the worst mutual funds and bonds to put in the package. Then they refuse to only update how the funds or bonds are doing on a quarterly basis. They say it's to keep the fee's down. I say it's because...

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Website
2.3 (63 reviews)
1.6 (26 reviews)
Reviewer's quote

you pay for your license $99 and $25 per month for the mulitmillion dollar business website with every piece of info youll need to help others. This business is only for those who really care about others, if you want to become rich of the sweat of others go ahead, if you want help other become...

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The MassMutual website directs you to a phone number with a recording telling you that checks will be received by the 10th of January (did not happen) and those on electronic deposit by the 2nd (these are supposed to transfer on the 1st. Is MassMutual having a credit crisis? When one talks to one...

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Primerica and MassMutual Pros and Cons

Pros
  • I made on time monthly payments
  • Getting financial education
  • I made on scheduled payments
  • Product
Cons
  • Broken promises
  • Rude and arrogant accusatory representatitve
  • Fraud
  • Customer service
  • Integrity
  • Customer care

Primerica and MassMutual Most Positive Reviews

Top rated reviews
5

I am an RN for Kaiser Permanente and I have a Masters degree in Nursing. I have been a client of Primerica since 2005. L...

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5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

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5

I absolutely love Primerica. I love my RVP. I love my earning potential. I love what Primerica does for people. Im 24...

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5

Mass Mutual is a total do it yourself operation. High fees, modest returns terrible service. I attempted to do a...

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Primerica and MassMutual Most Critical Reviews

Lowest rated reviews
1

One of the worst and unprofessonial insurance companies in American they dont follow the laws in paying out an...

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1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

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1

I am sorry, I aloud my family to leave their old insurance, to join Prime American Insurance company, we had no...

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1

Mass Mutual manages my pension. All monies are vested. Last May, I asked them to discontinue my direct deposits from...

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Primerica and MassMutual Latest Reviews

Recent published reviews
1

I cancelled my policy September 5th, 2020 received my cancellation letter in the letter it says check is enclosed for...

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1

my 88yr old mother has paid for long term care insurance for 27yrs now she needs daily care.Started a claim in april...

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No votes

I would like to cancel my policy I told the agent to cancel two months ago

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1.3

When they chose a portfolio for a company's 401K plan, they must be throwing darts at the worst of the worst mutual...

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Primerica and MassMutual Products and Services

Most reviewed product and services
  • Primerica Life Insurance (65 reviews)
  • Primerica Customer Care (20 reviews)
  • Primerica Life Policy Claim (4 reviews)
  • Massmutual Customer Care (18 reviews)
  • Massmutual Life Insurance (11 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)