PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MassMutual and Primerica as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primerica

Primerica

Has verified representatives
2.5
MassMutual
Primerica

MassMutual and Primerica Overview

Total reviews
90
445
Company responses
0
90
Issues resolved
0
4

Primerica was first mentioned on PissedConsumer on Oct 5, 2007 and since then this brand received 445 reviews. It is 355 reviews more than MassMutual received since Dec 9, 2013.

MassMutual and Primerica Consumer Ratings

Rank
171 out of 1481 in Insurance category
125 out of 2345 in Financial Services category
Customer service
136 in category
102 in category
Reliability
129 in category
63 in category
Staff
142 in category
83 in category

MassMutual and Primerica Rating Details

Customer service
1.3 (40 reviews)
2.2 (63 reviews)
Reviewer's quote

...Probably the worst customer service experience I have ever had..

kathryn J

I want to arrange different payment for the insurance so please I need to call and talk to somebody in the customer service..

Daryan
Reliability
1.2 (35 reviews)
2.5 (54 reviews)
Reviewer's quote

I told them to reinvest all of my dividends for over a year, and they have done so..Getting so tired of their run around.I am transferring my 2 million account next week.

PissedConsumer1750458

To cancel my policy life insurance .

Maleya
Staff
1.4 (34 reviews)
2.5 (58 reviews)
Reviewer's quote

...The staff was super helpful and knowledgeable. I would only recommend this company for theses services! Thank you for Jeff Abby Ariana and the one more name I’m having trouble remembering! ..

PissedConsumer1191969

I WAS REALLY PISSED OFF ABOUT ONE OF YOUR STAFF NAMED JANICE SITJAR...

Terri

MassMutual and Primerica Pros and Cons

Pros
  • Product
  • Getting financial education
  • I made on time monthly payments
  • How easy it was to get someone to talk with me about investment
Cons
  • Customer service
  • Integrity
  • Customer care
  • Broken promises
  • Your email system sucks
  • Rude and arrogant accusatory representatitve

MassMutual and Primerica Most Positive Reviews

Top rated reviews
5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

5

I am an RN for Kaiser Permanente and I have a Masters degree in Nursing. I have been a client of Primerica since 2005. L...

MassMutual and Primerica Most Critical Reviews

Lowest rated reviews
1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

1

One of the worst and unprofessonial insurance companies in American they dont follow the laws in paying out an...

MassMutual and Primerica Latest Reviews

Recent published reviews
2

I told them to reinvest all of my dividends for over a year, and they have done so..
Getting so tired of their run around...

Read all 90 reviews

Yes I told the person I talked too last week not to draft my payment out of my account caused some money was stolen and...

Read all 445 reviews

MassMutual and Primerica Products and Services

Most reviewed product and services
  • Massmutual Customer Care (17 reviews)
  • Massmutual Life Insurance (10 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)
  • Primerica Life Insurance (62 reviews)
  • Primerica Customer Care (16 reviews)
  • Primerica Life Policy Claim (2 reviews)