PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MassMutual and Primerica as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primerica

Primerica

Has Verified Representatives
2.8
MassMutual
Primerica

MassMutual and Primerica Overview

Total reviews
92
324
Company responses
0
119
Issues resolved
0
4

MassMutual and Primerica Consumer Ratings

Rank
214 out of 1067 in Insurance category
103 out of 1859 in Financial Services category
Customer service
148 in category
114 in category
Reliability
143 in category
64 in category
Product or Service Quality
120 in category
97 in category
Website
173 in category
127 in category

MassMutual and Primerica Rating Details

Customer service
1.3 (41 reviews)
2.3 (71 reviews)
Reviewer's quote

...Probably the worst customer service experience I have ever had..

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I want to arrange different payment for the insurance so please I need to call and talk to somebody in the customer service..

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Reliability
1.2 (37 reviews)
2.5 (61 reviews)
Reviewer's quote

When they chose a portfolio for a company's 401K plan, they must be throwing darts at the worst of the worst mutual funds and bonds to put in the package. Then they refuse to only update how the funds or bonds are doing on a quarterly basis. They say it's to keep the fee's down. I say it's because...

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I dont have a policy number and I am trying to do a cancellation

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Product or Service Quality
1.4 (31 reviews)
2.3 (58 reviews)
Reviewer's quote

...I want my service fee reimbursed along with the interest on 40 days. I do not expect to receive it but what can I expect from this circus run by clowns? Paul Quiel..

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Contact them and great customer service..

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Website
1.6 (26 reviews)
2.3 (61 reviews)
Reviewer's quote

The MassMutual website directs you to a phone number with a recording telling you that checks will be received by the 10th of January (did not happen) and those on electronic deposit by the 2nd (these are supposed to transfer on the 1st. Is MassMutual having a credit crisis? When one talks to one...

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you pay for your license $99 and $25 per month for the mulitmillion dollar business website with every piece of info youll need to help others. This business is only for those who really care about others, if you want to become rich of the sweat of others go ahead, if you want help other become...

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MassMutual and Primerica Pros and Cons

Pros
  • Product
  • I made on time monthly payments
  • Getting financial education
  • I made on scheduled payments
Cons
  • Customer service
  • Integrity
  • Customer care
  • Broken promises
  • Rude and arrogant accusatory representatitve
  • Fraud

MassMutual and Primerica Most Positive Reviews

Top rated reviews
5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

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5

I am an RN for Kaiser Permanente and I have a Masters degree in Nursing. I have been a client of Primerica since 2005. L...

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5

Mass Mutual is a total do it yourself operation. High fees, modest returns terrible service. I attempted to do a...

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5

I absolutely love Primerica. I love my RVP. I love my earning potential. I love what Primerica does for people. Im 24...

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MassMutual and Primerica Most Critical Reviews

Lowest rated reviews
1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

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1

One of the worst and unprofessonial insurance companies in American they dont follow the laws in paying out an...

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1

Mass Mutual manages my pension. All monies are vested. Last May, I asked them to discontinue my direct deposits from...

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1

I am sorry, I aloud my family to leave their old insurance, to join Prime American Insurance company, we had no...

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MassMutual and Primerica Latest Reviews

Recent published reviews
1.3

When they chose a portfolio for a company's 401K plan, they must be throwing darts at the worst of the worst mutual...

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No votes
No votes

your office was closed today Feb 17, 2020

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No votes

MassMutual and Primerica Products and Services

Most reviewed product and services
  • Massmutual Customer Care (18 reviews)
  • Massmutual Life Insurance (11 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)
  • Primerica Life Insurance (64 reviews)
  • Primerica Customer Care (20 reviews)
  • Primerica Life Policy Claim (4 reviews)