PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MassMutual and Primerica as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primerica

Primerica

Has verified representatives
2.4
MassMutual
Primerica

MassMutual and Primerica Overview

Total reviews
89
437
Company responses
0
85
Issues resolved
0
4

Primerica was first mentioned on PissedConsumer on Oct 5, 2007 and since then this brand received 437 reviews. It is 348 reviews more than MassMutual received since Dec 9, 2013.

MassMutual and Primerica Consumer Ratings

Rank
204 out of 1879 in Insurance category
126 out of 2597 in Financial Services category
Customer service
137 in category
102 in category
Reliability
122 in category
62 in category
Staff
158 in category
84 in category

MassMutual and Primerica Rating Details

Customer service
1.3 (40 reviews)
2.2 (63 reviews)
Reviewer's quote

...Probably the worst customer service experience I have ever had..

kathryn J

I was on phone with the automatic and never got to customer care..

Ernst
Reliability
1.2 (34 reviews)
2.5 (53 reviews)
Reviewer's quote

I recently attempted to roll over my 401K account from Mass Mutual to Vanguard. I was only 60% vested in the employer contribution portion of my 401K. Mass Mutual correctly withheld 40% of the employer contributions and they remained in my account. Mass Mutual then proceeded to take 40% of my 60%...

Mike B

the premiums for age 70 and over is still confusing and even before age 70, the premiums were increasing to 4 times the original amount. It started about 3- 4 years ago my premium at age 60 for married $432 from the original $118 every quarter. presently, it jumped to 1200 quarterly and the...

Judy P
Staff
1.3 (33 reviews)
2.4 (57 reviews)
Reviewer's quote

...The staff was super helpful and knowledgeable. I would only recommend this company for theses services! Thank you for Jeff Abby Ariana and the one more name I’m having trouble remembering! ..

PissedConsumer1191969

I WAS REALLY PISSED OFF ABOUT ONE OF YOUR STAFF NAMED JANICE SITJAR...

Terri

MassMutual and Primerica Pros and Cons

Pros
  • Product
  • Getting financial education
  • I made on time monthly payments
  • How easy it was to get someone to talk with me about investment
Cons
  • Customer service
  • Integrity
  • Customer care
  • Broken promises
  • Your email system sucks
  • Rude and arrogant accusatory representatitve

MassMutual and Primerica Most Positive Reviews

Top rated reviews
5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

5

I am an RN for Kaiser Permanente and I have a Masters degree in Nursing. I have been a client of Primerica since 2005. L...

MassMutual and Primerica Most Critical Reviews

Lowest rated reviews
1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

1

One of the worst and unprofessonial insurance companies in American they dont follow the laws in paying out an...

MassMutual and Primerica Latest Reviews

Recent published reviews
1

Supposedly sent letter for pensioners to sign( not a certified letter) if not signed we don’t get pension.
Well now all *...

Read all 89 reviews

I need to talk to a representative so I can get help with my question about skipping this months payment

Read all 437 reviews

MassMutual and Primerica Products and Services

Most reviewed product and services
  • Massmutual Customer Care (16 reviews)
  • Massmutual Life Insurance (10 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)
  • Primerica Life Insurance (58 reviews)
  • Primerica Customer Care (14 reviews)
  • Primerica Life Policy Claim (2 reviews)