PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MassMutual and Midland National Life Insurance Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MassMutual
Midland National Life Insurance Company

MassMutual and Midland National Life Insurance Company Overview

Total reviews
90
89
Company responses
0
0
Issues resolved
0
0

MassMutual was first mentioned on PissedConsumer on Dec 9, 2013 and since then this brand received 90 reviews. It is 1 review more than Midland National Life Insurance Company received since Apr 21, 2010.

MassMutual and Midland National Life Insurance Company Consumer Ratings

Rank
172 out of 1482 in Insurance category
60 out of 1482 in Insurance category
Customer service
133 in category
62 in category
Reliability
128 in category
65 in category
Staff
139 in category
81 in category

According to consumer ratings and reviews, Midland National Life Insurance Company ranks 112 points higher in the Insurance category than MassMutual. People gave MassMutual 1.3 stars for Customer service criterion in Insurance category and it is 317 points higher than the worst rated brand in this category. At the same time, Midland National Life Insurance Company was rated 1.8 stars for Customer service criterion in this category and it is 388 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Midland National Life Insurance Company has a higher rating than MassMutual. Regarding Staff criterion, consumers gave MassMutual 1.4 stars and it is 69% greater than other in category. Midland National Life Insurance Company however was rated 1.8 stars and it is 82% greater than other in category.

MassMutual and Midland National Life Insurance Company Rating Details

Customer service
1.3 (40 reviews)
1.8 (19 reviews)
Reviewer's quote

...Probably the worst customer service experience I have ever had..

kathryn J

...The customer service rep I spoke with did not seem to care one way or the other and refused to look into seeing if a correction could be made. I feel I was ripped off because I was given an old form but they withheld based on a form that I was not given. ..

PissedConsumer1027069
Reliability
1.2 (35 reviews)
1.6 (16 reviews)
Reviewer's quote

I told them to reinvest all of my dividends for over a year, and they have done so..Getting so tired of their run around.I am transferring my 2 million account next week.

PissedConsumer1750458

I have been paying for term life for over 25 years never missed a payment. Lost a family member in August 2019 that was covered under this policy. I have been misguided by every employee I have spoken to, or they just have no idea what the right hand and the left hand are doing. They sent me a list...

Giselle
Staff
1.4 (34 reviews)
1.8 (17 reviews)
Reviewer's quote

...The staff was super helpful and knowledgeable. I would only recommend this company for theses services! Thank you for Jeff Abby Ariana and the one more name I’m having trouble remembering! ..

PissedConsumer1191969

I just want to pay my bill but they don't have an online payment option. I have waited on hold for over an hour multiple times and never had my phone call answered.

William H

MassMutual and Midland National Life Insurance Company Pros and Cons

Pros
  • Product
  • Policy benefits
  • Plan they have
  • Called back fast
Cons
  • Customer service
  • Integrity
  • Customer care
  • Disappointing
  • Oh hold forever to talk with someone who ends up being rude
  • Getting the run around

MassMutual and Midland National Life Insurance Company Most Positive Reviews

Top rated reviews
5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

5

Unlike the other reviews at this site my experiences have only been positive with MNL. Our annuities generally have...

MassMutual and Midland National Life Insurance Company Most Critical Reviews

Lowest rated reviews
1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

1

If you are a Virginia resident please file a complaint with the Virginia Bureau of Insurance, if you were sold an...

MassMutual and Midland National Life Insurance Company Latest Reviews

Recent published reviews
2

I told them to reinvest all of my dividends for over a year, and they have done so..
Getting so tired of their run around...

Read all 90 reviews

They consistently refuse to promptly answer the phone, today again they kept me on hold for over 15 minutes before I...

Read all 89 reviews

MassMutual and Midland National Life Insurance Company Products and Services

Most reviewed product and services
  • Massmutual Customer Care (17 reviews)
  • Massmutual Life Insurance (10 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)
  • Midland National Life Insurance Company Life Insurance (35 reviews)
  • Midland National Life Insurance Company Annuity (12 reviews)
  • Midland National Life Insurance Company Life Policy Claim (3 reviews)