PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Metlife and MassMutual as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Metlife and MassMutual Overview

Total reviews
Company responses
Issues resolved

Metlife was first mentioned on PissedConsumer on Mar 8, 2007 and since then this brand received 314 reviews. It is 224 reviews more than MassMutual received since Dec 9, 2013.

Metlife and MassMutual Consumer Ratings

218 out of 1479 in Insurance category
170 out of 1479 in Insurance category
Customer service
187 in category
134 in category
145 in category
127 in category
Product or Service Quality
196 in category
112 in category

According to consumer ratings and reviews, MassMutual ranks 48 points higher in the Insurance category than Metlife. People gave Metlife 1.2 stars for Customer service criterion in Insurance category and it is 265 points higher than the worst rated brand in this category. At the same time, MassMutual was rated 1.3 stars for Customer service criterion in this category and it is 318 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that MassMutual has a higher rating than Metlife. Regarding Product or Service Quality criterion, consumers gave Metlife 1.1 stars and it is 57% greater than other in category. MassMutual however was rated 1.4 stars and it is 75% greater than other in category.

Metlife and MassMutual Rating Details

Customer service
1.2 (91 reviews)
1.3 (40 reviews)
Reviewer's quote

Metlife's customer service is deplorable. Their calls are outsourced to barely-English speaking countries, to representatives that have little to no knowledge of dental care or practices. The reps do nothing but repeat what you say and read off scripts that are sitting in front of them...


...Probably the worst customer service experience I have ever had..

kathryn J
1.1 (69 reviews)
1.2 (35 reviews)
Reviewer's quote

My husband passed away 3 months ago, I have filled out papers they sent, plus more papers that they sent. Still have not received payment


I told them to reinvest all of my dividends for over a year, and they have done so..Getting so tired of their run around.I am transferring my 2 million account next week.

Product or Service Quality
1.1 (66 reviews)
1.4 (29 reviews)
Reviewer's quote

Believe it or not, I got a telephone intercept that told me that this number was invalid and no longer in service. This company is a collection of the biggest idiots that has been my misfortune to deal with. This would be like an online banking situation were one day you could see both your saving...

Falcon G

...Their customer service and wn site are so painful - no one can give me information. Have tried calling, emailing etc but again no response. It’s now radio silence for he past 3 to 4 months...

Maninder B

Metlife and MassMutual Pros and Cons

  • Operators who have been helpful
  • No one
  • When we had an advisor
  • Product
  • Customer service
  • Delay delay
  • Not trustworthy
  • Customer service
  • Integrity
  • Customer care

Metlife and MassMutual Most Positive Reviews

Top rated reviews

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...


I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

Metlife and MassMutual Most Critical Reviews

Lowest rated reviews

Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...


How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

Metlife and MassMutual Latest Reviews

Recent published reviews

their agents overcharge by a bundle of money. I cancelled house insurance and cant get a site for cancelling the...

Read all 314 reviews

I told them to reinvest all of my dividends for over a year, and they have done so..
Getting so tired of their run around...

Read all 90 reviews

Metlife and MassMutual Products and Services

Most reviewed product and services
  • Metlife Life Insurance (50 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)
  • Massmutual Customer Care (17 reviews)
  • Massmutual Life Insurance (10 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)