PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Metlife and MassMutual as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Metlife and MassMutual Overview

Total reviews
Company responses
Issues resolved

Metlife was first mentioned on PissedConsumer on Mar 8, 2007 and since then this brand received 313 reviews. It is 224 reviews more than MassMutual received since Dec 9, 2013.

Metlife and MassMutual Consumer Ratings

217 out of 1879 in Insurance category
205 out of 1879 in Insurance category
Customer service
187 in category
137 in category
145 in category
121 in category
Product or Service Quality
196 in category
113 in category

According to consumer ratings and reviews, MassMutual ranks 12 points higher in the Insurance category than Metlife. People gave Metlife 1.2 stars for Customer service criterion in Insurance category and it is 260 points higher than the worst rated brand in this category. At the same time, MassMutual was rated 1.3 stars for Customer service criterion in this category and it is 310 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that MassMutual has a higher rating than Metlife. Regarding Product or Service Quality criterion, consumers gave Metlife 1.1 stars and it is 56% greater than other in category. MassMutual however was rated 1.4 stars and it is 75% greater than other in category.

Metlife and MassMutual Rating Details

Customer service
1.2 (91 reviews)
1.3 (40 reviews)
Reviewer's quote

Still waiting on hold for 33 minutes just to get an update on my dad's life insurance.


...Probably the worst customer service experience I have ever had..

kathryn J
1.1 (69 reviews)
1.2 (34 reviews)
Reviewer's quote

My husband passed away 3 months ago, I have filled out papers they sent, plus more papers that they sent. Still have not received payment


I recently attempted to roll over my 401K account from Mass Mutual to Vanguard. I was only 60% vested in the employer contribution portion of my 401K. Mass Mutual correctly withheld 40% of the employer contributions and they remained in my account. Mass Mutual then proceeded to take 40% of my 60%...

Mike B
Product or Service Quality
1.1 (66 reviews)
1.4 (29 reviews)
Reviewer's quote

How is it acceptable to be in queue for more than an hour to file a claim. I followed the prompts and it pushes me into a queue.I have been trying to contact a claims specialist for several days. Maybe they don't realize that their customers have lives and can't stay on hold for hours.


The worst insurance company.I decided that I wanted to have a whole life insurance policy. I went through my job to have an advisor help me chose the best company to go with. Around September I made my choice to go with Mass Mutual and signed the paperwork with my financial wealth advisor....


Metlife and MassMutual Pros and Cons

  • Operators who have been helpful
  • No one
  • When we had an advisor
  • Product
  • Customer service
  • Delay delay
  • Not trustworthy
  • Customer service
  • Integrity
  • Customer care

Metlife and MassMutual Most Positive Reviews

Top rated reviews

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...


I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

Metlife and MassMutual Most Critical Reviews

Lowest rated reviews

Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...


How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

Metlife and MassMutual Latest Reviews

Recent published reviews

Fraud, misrepresentation, misinformation, high interest rates, lack of information about HUD requirements to...

Read all 313 reviews

Supposedly sent letter for pensioners to sign( not a certified letter) if not signed we don’t get pension.
Well now all *...

Read all 89 reviews

Metlife and MassMutual Products and Services

Most reviewed product and services
  • Metlife Life Insurance (50 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)
  • Massmutual Customer Care (16 reviews)
  • Massmutual Life Insurance (10 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)