PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MassMutual and Metlife as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


MassMutual and Metlife Overview

Total reviews
Company responses
Issues resolved

Metlife was first mentioned on PissedConsumer on Mar 8, 2007 and since then this brand received 313 reviews. It is 224 reviews more than MassMutual received since Dec 9, 2013.

MassMutual and Metlife Consumer Ratings

204 out of 1879 in Insurance category
216 out of 1879 in Insurance category
Customer service
137 in category
189 in category
122 in category
146 in category
158 in category
175 in category

According to consumer ratings and reviews, MassMutual ranks 12 points higher in the Insurance category than Metlife. People gave MassMutual 1.3 stars for Customer service criterion in Insurance category and it is 311 points higher than the worst rated brand in this category. At the same time, Metlife was rated 1.2 stars for Customer service criterion in this category and it is 259 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that MassMutual has a higher rating than Metlife. Regarding Staff criterion, consumers gave MassMutual 1.3 stars and it is 65% greater than other in category. Metlife however was rated 1.3 stars and it is 61% greater than other in category.

MassMutual and Metlife Rating Details

Customer service
1.3 (40 reviews)
1.2 (91 reviews)
Reviewer's quote

...Probably the worst customer service experience I have ever had..

kathryn J

Still waiting on hold for 33 minutes just to get an update on my dad's life insurance.

1.2 (34 reviews)
1.1 (69 reviews)
Reviewer's quote

I recently attempted to roll over my 401K account from Mass Mutual to Vanguard. I was only 60% vested in the employer contribution portion of my 401K. Mass Mutual correctly withheld 40% of the employer contributions and they remained in my account. Mass Mutual then proceeded to take 40% of my 60%...

Mike B

My husband passed away 3 months ago, I have filled out papers they sent, plus more papers that they sent. Still have not received payment

1.3 (33 reviews)
1.3 (65 reviews)
Reviewer's quote

...The staff was super helpful and knowledgeable. I would only recommend this company for theses services! Thank you for Jeff Abby Ariana and the one more name I’m having trouble remembering! ..


On 01/10/2019, I received a MetLife billing statement regarding my auto insurance, indicating a 50% rate increase.On 01/11/2019, I called MetLife and was told that the increase was due to an accident I had on 07/06/2016. My MetLife Agent told me (for the first time since the 2016 accident) that...

Larry K

MassMutual and Metlife Pros and Cons

  • Product
  • Operators who have been helpful
  • No one
  • When we had an advisor
  • Customer service
  • Integrity
  • Customer care
  • Customer service
  • Delay delay
  • Not trustworthy

MassMutual and Metlife Most Positive Reviews

Top rated reviews

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...


Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...

MassMutual and Metlife Most Critical Reviews

Lowest rated reviews

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...


Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...

MassMutual and Metlife Latest Reviews

Recent published reviews

Supposedly sent letter for pensioners to sign( not a certified letter) if not signed we don’t get pension.
Well now all *...

Read all 89 reviews

Fraud, misrepresentation, misinformation, high interest rates, lack of information about HUD requirements to...

Read all 313 reviews

MassMutual and Metlife Products and Services

Most reviewed product and services
  • Massmutual Customer Care (16 reviews)
  • Massmutual Life Insurance (10 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)
  • Metlife Life Insurance (50 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)