PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MassMutual and Metlife as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MassMutual
Metlife

MassMutual and Metlife Overview

Total reviews
92
327
Company responses
0
0
Issues resolved
0
1

MassMutual and Metlife Consumer Ratings

Rank
214 out of 1067 in Insurance category
225 out of 1067 in Insurance category
Customer service
148 in category
200 in category
Reliability
143 in category
159 in category
Product or Service Quality
120 in category
210 in category
Website
173 in category
192 in category

MassMutual and Metlife Rating Details

Customer service
1.3 (41 reviews)
1.2 (96 reviews)
Reviewer's quote

...Probably the worst customer service experience I have ever had..

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...VERY POOR Customer Service. How long will it take them to send check??? Sincerely, James D. Webb of Herrin, IL..

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Reliability
1.2 (37 reviews)
1.1 (74 reviews)
Reviewer's quote

When they chose a portfolio for a company's 401K plan, they must be throwing darts at the worst of the worst mutual funds and bonds to put in the package. Then they refuse to only update how the funds or bonds are doing on a quarterly basis. They say it's to keep the fee's down. I say it's because...

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was transferred twice, then to an incomplete recording before call disconnected..

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Product or Service Quality
1.4 (31 reviews)
1.1 (70 reviews)
Reviewer's quote

...I want my service fee reimbursed along with the interest on 40 days. I do not expect to receive it but what can I expect from this circus run by clowns? Paul Quiel..

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Believe it or not, I got a telephone intercept that told me that this number was invalid and no longer in service. This company is a collection of the biggest idiots that has been my misfortune to deal with. This would be like an online banking situation were one day you could see both your saving...

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Website
1.6 (26 reviews)
1.5 (68 reviews)
Reviewer's quote

The MassMutual website directs you to a phone number with a recording telling you that checks will be received by the 10th of January (did not happen) and those on electronic deposit by the 2nd (these are supposed to transfer on the 1st. Is MassMutual having a credit crisis? When one talks to one...

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Plus Metropolitan Life's website is the worst designed website I have run across, especially for a large public facing company. I will be notifying my state's consumer fraud department, the Insurance regulatory group, FINRA, SEC etc. My actions will cost Metropolitan Life a great deal of time (time...

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MassMutual and Metlife Pros and Cons

Pros
  • Product
  • Operators who have been helpful
  • No one
  • When we had an advisor
Cons
  • Customer service
  • Integrity
  • Customer care
  • Customer service
  • Delay delay
  • Not trustworthy

MassMutual and Metlife Most Positive Reviews

Top rated reviews
5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

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5

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...

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5

Mass Mutual is a total do it yourself operation. High fees, modest returns terrible service. I attempted to do a...

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5

As a Broward teacher we gave Metlife disability. My first claim was denied. I appealed with my Dr 2nd letter and 2nd...

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MassMutual and Metlife Most Critical Reviews

Lowest rated reviews
1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

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1

Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...

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1

Mass Mutual manages my pension. All monies are vested. Last May, I asked them to discontinue my direct deposits from...

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1

I work for Cablevision and have worked there for 9 years. In 2011 I was in a horrific car accident where another car...

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MassMutual and Metlife Latest Reviews

Recent published reviews
1.3

When they chose a portfolio for a company's 401K plan, they must be throwing darts at the worst of the worst mutual...

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1

was transferred twice, then to an incomplete recording before call disconnected..

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No votes

your office was closed today Feb 17, 2020

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1

I was transferred twice,then ended up listening to a recording before the call was disconnected.

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MassMutual and Metlife Products and Services

Most reviewed product and services
  • Massmutual Customer Care (18 reviews)
  • Massmutual Life Insurance (11 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)
  • Metlife Life Insurance (50 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)