PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about We Massage and Massage Envy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

We Massage
Massage Envy

We Massage and Massage Envy Overview

Total reviews
85
1177
Company responses
0
0
Issues resolved
0
4

Massage Envy was first mentioned on PissedConsumer on Aug 10, 2008 and since then this brand received 1177 reviews. It is 1092 reviews more than We Massage received since Dec 13, 2014.

We Massage and Massage Envy Consumer Ratings

Rank
136 out of 1100 in Beauty Salons and Spas category
82 out of 1100 in Beauty Salons and Spas category
Customer service
85 in category
77 in category
Website
101 in category
83 in category
Discounts and Special Offers
71 in category
62 in category

According to consumer ratings and reviews, Massage Envy ranks 54 points higher in the Beauty Salons and Spas category than We Massage. People gave We Massage 1.2 stars for Customer service criterion in Beauty Salons and Spas category and it is 171 points higher than the worst rated brand in this category. At the same time, Massage Envy was rated 1.5 stars for Customer service criterion in this category and it is 179 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Massage Envy has a higher rating than We Massage. Regarding Discounts and Special Offers criterion, consumers gave We Massage 1.5 stars and it is 72% greater than other in category. Massage Envy however was rated 1.7 stars and it is 76% greater than other in category.

We Massage and Massage Envy Rating Details

Customer service
1.2 (38 reviews)
1.5 (368 reviews)
Reviewer's quote

...There customer service is beyond terrible. Buyer beware!..

PissedConsumer1197405

...I'm a returning customer. Now after I few hours. All of a sudden I have a stiff neck...

Tarvis
Website
1.3 (35 reviews)
1.9 (279 reviews)
Reviewer's quote

...The reviews on their website are all 5 star! How likely is that? Clearly they select only a few reviews that give them the highest rating and delete the rest. I posted a negative review on their website. Do you think it came up on their reviews? These people can not be trusted...

Javontae

...It was difficult enough finding the number for customer service - it is nowhere on the app and hidden on website..

Immanuel
Discounts and Special Offers
1.5 (32 reviews)
1.7 (265 reviews)
Reviewer's quote

I have been dealing with we massage for years, JUST trying to spend gift cards I bought to pay for the first appointment (3 for 1 deal back in 2014). I have had countless problems including cancellation the day before, not showing up day of WITHOUT notice of cancellation, hidden fees, lying about...

PissedConsumer968713

Service is trash don't waste your money

PissedConsumer1703468

We Massage and Massage Envy Pros and Cons

Pros
No votes
  • Massage therapist
  • Massage therapists
  • Friendliness of front desk
Cons
  • Unable to book an appointment
  • No response unable to book lying about voucher
  • No actual employees to provide service sold
  • Customer service
  • Absurd membership contract
  • Lack of qualified people

We Massage and Massage Envy Most Positive Reviews

Top rated reviews
3.4

In Las Vegas, WeMassage pays the Licensed & Insured Therapist $40 for 1 hour & $60/90 minutes. Looks decent on paper bu...

5

My profession is beautiful, my job makes it ugly.

My bosses are not spa professionals and are not in this industry to...

We Massage and Massage Envy Most Critical Reviews

Lowest rated reviews
1

I bought their buy1 get 3 gift cards for $150 and trying to book an appointment for over 10 times now. there is no avail...

1

When my 12 month membership was done, I was informed I would be charged an additional month unless I signed a 30 day...

We Massage and Massage Envy Latest Reviews

Recent published reviews

I went to We massage as a walk in and she said ok. I want one hour. Room was so dark” I couldn’t see. She said undress...

Read all 85 reviews
1

Unprofessional and untrained employees. I was incorrectly charged twice and no resolution was given. I was also told...

Read all 1177 reviews

We Massage and Massage Envy Products and Services

Most reviewed product and services
  • We Massage Customer Care (11 reviews)
  • We Massage In-home Massages Coupon (11 reviews)
  • We Massage Coupon (6 reviews)
  • Massage Envy Massage (448 reviews)
  • Massage Envy Membership (189 reviews)
  • Massage Envy Customer Care (116 reviews)