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Massage Envy

Beauty Centers and Spas
  • 2 ISSUES RESOLVED
  • 792 TOTAL REVIEWS
  • $81.6K CLAIMED LOSSES
  • $332 AVERAGE LOSS
1.7
Customer service
Staff
Diversity of Products or Services
Website
Discounts and Special Offers
  • Massage therapist 12
  • Massage therapists 6
  • Facilities 5
  • Had good massages 5
  • Therapist who did my massage 3

Customers don't like

  • Absurd membership contract7
  • Lack of qualified people5
  • Trap you into joining4
  • Worst customer service4
  • Unable to get appointment3
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We Massage

Beauty Centers and Spas
  • 0 ISSUES RESOLVED
  • 82 TOTAL REVIEWS
  • $2.7K CLAIMED LOSSES
  • $130 AVERAGE LOSS
1.3
Customer service
Staff
Diversity of Products or Services
Website
Discounts and Special Offers
  • Description of service but it did not exist 1

Customers don't like

  • Unable to book an appointment4
  • I did not like3
  • No actual employees to provide service sold3
  • No response unable to book lying about voucher2
  • Lack of communication following cancellation1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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