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Massage Envy

Beauty Centers and Spas
  • 2 ISSUES RESOLVED
  • 802 TOTAL REVIEWS
  • $82.4K CLAIMED LOSSES
  • $331 AVERAGE LOSS
1.7
Customer service
Staff
Diversity of Products or Services
Website
Discounts and Special Offers
  • Massage therapist 12
  • Massage therapists 6
  • Had good massages 5
  • Facilities 5
  • Friendliness of front desk 4

Customers don't like

  • Absurd membership contract7
  • Lack of qualified people5
  • Worst customer service4
  • Trap you into joining4
  • Unable to get appointment3
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Ultratan

Beauty Centers and Spas
Has verified representatives
  • 2 ISSUES RESOLVED
  • 4 COMPANY RESPONSES
  • 17 TOTAL REVIEWS
  • $79 CLAIMED LOSSES
  • $79 AVERAGE LOSS
2.7
Customer service
Staff
Diversity of Products or Services
Website
Discounts and Special Offers
  • People who staff stores 1
  • Convenience 1
  • Cleanliness 1

Customers don't like

  • No refunds or credit for faulty product1
  • How they take care of customer issues1
  • Having to complain1
  • 64 dollars monthly to wait1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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