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Massage Envy

Beauty Centers and Spas
  • 2 ISSUES RESOLVED
  • 798 TOTAL REVIEWS
  • $81.8K CLAIMED LOSSES
  • $330 AVERAGE LOSS
1.7
Customer service
Staff
Website
Discounts and Special Offers
  • Massage therapist 12
  • Massage therapists 6
  • Had good massages 5
  • Facilities 5
  • Therapist who did my massage 3

Customers don't like

  • Absurd membership contract7
  • Lack of qualified people5
  • Worst customer service4
  • Trap you into joining4
  • Unable to get appointment3
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Ulta

Cosmetics and Toiletries
  • 3 ISSUES RESOLVED
  • 700 TOTAL REVIEWS
  • $35.1K CLAIMED LOSSES
  • $197 AVERAGE LOSS
1.7
Customer service
Staff
Website
Discounts and Special Offers
  • Points program 7
  • Price 5
  • Rewards card 4
  • Makeup 4
  • In-store shopping 4

Customers don't like

  • Customer service17
  • Ordering online10
  • No estimated date for delivery3
  • Store manager2
  • Rude staff2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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