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Massage Envy

Beauty Centers and Spas
  • 2 ISSUES RESOLVED
  • 737 TOTAL REVIEWS
  • $67.4K CLAIMED LOSSES
  • $293 AVERAGE LOSS
1.7
Customer service
Staff
Website
Diversity of Products or Services
  • Massage therapist 10
  • Massage therapists 6
  • Facilities 5
  • Had good massages 4
  • Friendliness of front desk 3

Customers don't like

  • Being lied to11
  • Absurd membership contract10
  • Trap you into joining9
  • Services not provided6
  • Worst customer service6
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ThermoSpas Hot Tubs

Plumbing fixtures
Has verified representatives
  • 0 ISSUES RESOLVED
  • 18 COMPANY RESPONSES
  • 195 TOTAL REVIEWS
  • $350K CLAIMED LOSSES
  • $5.6K AVERAGE LOSS
1.9
Customer service
Staff
Website
Diversity of Products or Services
  • Customer service 1
  • Spa 1

Customers don't like

  • Quality2
  • Do not honor warranty2
  • Quality of the spa is very poor1
  • Unbelivablly poor service with new spa1
  • Unbelivablly poor quality and service with new spa1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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