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Massage Envy

Beauty Centers and Spas
  • 2 ISSUES RESOLVED
  • 795 TOTAL REVIEWS
  • $81.6K CLAIMED LOSSES
  • $332 AVERAGE LOSS
1.7
Customer service
Staff
Diversity of Products or Services
Website
  • Massage therapist 12
  • Massage therapists 6
  • Had good massages 5
  • Facilities 5
  • Therapist who did my massage 3

Customers don't like

  • Absurd membership contract7
  • Lack of qualified people5
  • Worst customer service4
  • Trap you into joining4
  • Unable to get appointment3
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ThermoSpas Hot Tubs

Plumbing fixtures
Has verified representatives
  • 0 ISSUES RESOLVED
  • 25 COMPANY RESPONSES
  • 200 TOTAL REVIEWS
  • $350K CLAIMED LOSSES
  • $5.6K AVERAGE LOSS
1.9
Customer service
Staff
Diversity of Products or Services
Website
  • When they left my house 1
  • Spa 1
  • Main 1800 customer service 1
  • Delivery 1
  • Customer service 1

Customers don't like

  • Quality2
  • Unbelivablly poor quality and service with new spa1
  • Unbelievablly poor quality1
  • Thermosapas1
  • Quality of the spa is very poor1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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