PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Palm Beach Tan and Massage Envy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Palm Beach Tan
Massage Envy

Palm Beach Tan and Massage Envy Overview

Total reviews 21 1472
Company responses 0 0
Issues resolved 0 5

Palm Beach Tan and Massage Envy Consumer Ratings

Rank
122 out of 716 in Beauty Salons and Spas category
89 out of 716 in Beauty Salons and Spas category
Customer service
86 in category
76 in category
Value for money
74 in category
41 in category
Price Affordability
113 in category
70 in category
Discounts and Special Offers
65 in category
56 in category

Palm Beach Tan and Massage Envy Rating Details

Customer service
1.1 (15 reviews)
1.5 (505 reviews)
Reviewer's quote

...it" and he said "i just wasted 30 mins of my time going over beds and pricing!" I then said "you told me it was okay because you had nothing to do, your customer service is horrible. What is your managers name?” He responded with “hmm CALEB” then he continued to dismiss me by saying "have a good day" til i walked out. We live in a world where customer service is key, satisfying the customer is priority,...

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...The store has poor customer service, never did she offer to have the manager to call me to work something out. I hope they are not using expired products for facial and massages. I asked for the corporate phone number, which said she did not have, she gave me the owner, Mr...

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Value for money
1.3 (15 reviews)
2 (375 reviews)
Reviewer's quote

...Oh that's right, i can save my money and lay out in my backyard!!! Hmmmmm maybe i will just do THAT!!!..

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...I want my money back. I am not happy..

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Price Affordability
1.5 (15 reviews)
2.1 (393 reviews)
Reviewer's quote

However she had been trying to get me to buy a lotion since I walked through the door I asked the price and told her NO I won't pay 40+ for a bottle of tanning lotion. But she just kept on so I had to tell her again NO I'm not buying any tanning lotion. Then the other employee asked her if I was...

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I like the massage therapists and the Estheticians but the price I cannot keep affording 70 dollars enough I don't use it enough. Trying to get a hold of someone to cancel a membership is like pulling teeth! That infuriates me, I have been trying to cancel for two months now. 140 dollars that I can...

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Discounts and Special Offers
1.6 (14 reviews)
1.7 (365 reviews)
Reviewer's quote

...They had a special going on $10. 00 spray tan on Mondays. I went in for that and was told that special was mo longer going on...

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My daughter and I were so excited to share this special day. Since we had not been to this particular location, we used our GPS, which brought us to the general area but did not get us to Massage Envy. Avoiding becoming late, we called the location number for Massage Envy (one we had already used...

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Palm Beach Tan and Massage Envy Pros and Cons

Pros
  • Quality of beds
  • Location
  • Massage therapist
  • Massage therapists
  • Friendliness of front desk
Cons
  • Customer service terrible
  • Customer satisfication
  • Cheat you out of money
  • Customer service
  • Being over charged
  • Absurd membership contract

Palm Beach Tan and Massage Envy Most Positive Reviews

Top rated reviews
No votes
5

My profession is beautiful, my job makes it ugly.

My bosses are not spa professionals and are not in this industry to...

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No votes
5

Great Customer Service by this young lady named Suzette. She was so kind and welcoming. Made me feel comfortable, I...

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Palm Beach Tan and Massage Envy Most Critical Reviews

Lowest rated reviews
1

My God what a nightmare! Employees are trained to manipulate you into believing youre paying one price then you are...

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1

When my 12 month membership was done, I was informed I would be charged an additional month unless I signed a 30 day...

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1

Palm beach will tell you it’s super cheap and super easy to stop tanning monthly . They will push for monthly...

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1

I received a gift card for Christmas for massage envy. I was looking forward to it and decided to save it for a few...

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Palm Beach Tan and Massage Envy Latest Reviews

Recent published reviews
1.3

Don't tell me to wait in my car 10 to 15 minutes in 90 degree weather for a bed when it's really 30 plus minutes. If...

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No votes

I went into Massage Envy 10 months ago to cancel my membership. I filled out a form to cancel. Massage Envy continued...

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2.8

Extremely upset I am being charged the monthly rate when I am not receiving the service I am being charged for. COVID19

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No votes

Massage envy locations have been closed due to covid yet they are still billing me every month. I have left messages...

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Palm Beach Tan and Massage Envy Products and Services

Most reviewed product and services
  • Palm Beach Tan Customer Care (6 reviews)
  • Palm Beach Tan Membership (4 reviews)
  • Massage Envy Massage (467 reviews)
  • Massage Envy Membership (286 reviews)
  • Massage Envy Customer Care (160 reviews)