PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mary Kay and Rodan And Fields as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mary Kay
Rodan And Fields

Mary Kay and Rodan And Fields Overview

Total reviews
161
580
Company responses
0
0
Issues resolved
1
6

Rodan And Fields was first mentioned on PissedConsumer on Mar 20, 2013 and since then this brand received 580 reviews. It is 419 reviews more than Mary Kay received since Feb 24, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Mary Kay customer support team and Rodan And Fields customer service.

Mary Kay and Rodan And Fields Consumer Ratings

Rank
81 out of 1215 in Cosmetics and Personal Care category
144 out of 1215 in Cosmetics and Personal Care category
Customer service
53 in category
84 in category
Staff
65 in category
70 in category
Price Affordability
101 in category
185 in category

According to consumer ratings and reviews, Mary Kay ranks 63 points higher in the Cosmetics and Personal Care category than Rodan And Fields. People gave Mary Kay 2.3 stars for Customer service criterion in Cosmetics and Personal Care category and it is 371 points higher than the worst rated brand in this category. At the same time, Rodan And Fields was rated 1.9 stars for Customer service criterion in this category and it is 340 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Mary Kay has a higher rating than Rodan And Fields. Regarding Price Affordability criterion, consumers gave Mary Kay 2.4 stars and it is 76% greater than other in category. Rodan And Fields however was rated 1.6 stars and it is 56% greater than other in category.

Mary Kay and Rodan And Fields Rating Details

Customer service
2.3 (53 reviews)
1.9 (286 reviews)
Reviewer's quote

...I was a loyal customer for nearly 20 years...

PissedConsumer1634561

...But the customer service rep was very helpful..

Mykia
Staff
2.2 (45 reviews)
2.1 (282 reviews)
Reviewer's quote

I have been using Mary Kay for over 25 years. I have never had an issue with a skin care product lines. The new TimeWise irritates my skin until it burns. Please bring back the previous TimeWise product. When I spoke to the person on the telephone and told them I would have to switch companies to...

PissedConsumer1642199

I used lash boost for 3 months. My lashes started falling out in clumps and I developed severe dry eye. It’s been 8 weeks since I stopped using it and my lashes still have not grown back :(. It’s awful. I haven’t be able to wear makeup for the last 8 weeks either bc I I have no lashes to put...

PissedConsumer1687521
Price Affordability
2.4 (43 reviews)
1.6 (310 reviews)
Reviewer's quote

...mary kay wants you to sell their over priced products to consumers but make it impossible this day and age. mary kay won’t even pay the consultant for dropshipping using their unfair website which every consultant is not the map. mary kay needs to catch up with the times...

PissedConsumer1565267

For the price you would think they could cover the shipping costs of a return. I also know that I cannot combat all the positive publicity that comes from my friends and everyone else's friends that sell it. I will say that I do like the lash boost, but will not buy it again because there are...

PissedConsumer1365523

Mary Kay and Rodan And Fields Pros and Cons

Pros
  • Products
  • Company concept
  • Quality of products
  • Redefine regimen
  • Product
  • Reverse regimen
Cons
  • Shady practices
  • Sales tactics poor product
  • Cult-like atmosphere
  • Terrible customer service
  • Integrity of the company and their non existent customer service
  • Shady business tactics

Mary Kay and Rodan And Fields Most Positive Reviews

Top rated reviews
5

My mother sold MK for years. I grew up using MK. It's the only skin care I have ever used. I don't believe in having...

5

Had great customer service and this product works!

Mary Kay and Rodan And Fields Most Critical Reviews

Lowest rated reviews
1

Mary Kay is an MLM and a product-based pyramid scheme. Mary Kay's true customers are its Consultants and Directors, not...

1

CEO, Advertising Idiots:
I received a letter in the mail that there was a problem with my debit card, when i called it d...

Mary Kay and Rodan And Fields Latest Reviews

Recent published reviews

I am so sorry to hear that you had a bad experience. I am a Mary Kay consultant, and if I may, I would like to encourage...

Read all 161 reviews
1

I used lash boost for 3 months. My lashes started falling out in clumps and I developed severe dry eye. It’s been 8...

Read all 580 reviews

Mary Kay and Rodan And Fields Products and Services

Most reviewed product and services
  • Mary Kay Sales Representative (13 reviews)
  • Mary Kay Customer Care (6 reviews)
  • Mary Kay Shipping Service (3 reviews)
  • Rodan And Fields Lash Boost Serum (127 reviews)
  • Rodan And Fields Customer Care (74 reviews)
  • Rodan And Fields Regimen Beauty Set (29 reviews)