PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Marshalls and Ross Dress For Less as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Marshalls
Ross Dress For Less

Marshalls and Ross Dress For Less Overview

Total reviews 788 1100
Company responses 0 0
Issues resolved 5 13

Marshalls and Ross Dress For Less Consumer Ratings

Rank
81 out of 533 in Supermarkets and Malls category
468 out of 4768 in Footwear and Clothing category
Customer service
102 in category
796 in category
Exchange, Refund and Cancellation Policy
94 in category
351 in category
Price Affordability
49 in category
312 in category
Product or Service Quality
79 in category
529 in category

Marshalls and Ross Dress For Less Rating Details

Customer service
1.8
(287 reviews)
1.5
(511 reviews)
Reviewer's quote

Made Customer Service phone call after a long wait, they blame it on the weather and they are unable to contact the warehouse to find out the status of my shipment. Huh? I get an email on day 14 that one of my ordered items was removed as it's "no longer available". I look on the website and the...

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...The customer service is horrible, the way they treat their employees is beyond reproach. PLEASE!!! Someone should look into this. NEED BETTER MANAGEMENT OR MORE TRAINING...

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Exchange, Refund and Cancellation Policy
2.4
(222 reviews)
2.4
(410 reviews)
Reviewer's quote

Refund not posted to my checking account after 48 hours and store employees are inept and unable to help..

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...I awkwardly said why was it on the eye of the client if its not for sale and I thought the policy was for employees not to set things aside. They both kept telling us its their and we need to give it back. We exchange a few words and one of them proceed to take it out my cart and walked away...

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Price Affordability
3.1
(221 reviews)
3.4
(412 reviews)
Reviewer's quote

two items fountain the same space priced different. I asked if there could be a price adjustment I was told no. The Service was horrible..

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...They were $35 because some customers change price tags. I said Ok, but that is the only sticker on there. She looked at me and completely became unhinged...

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Product or Service Quality
2.4
(215 reviews)
2.4
(415 reviews)
Reviewer's quote

...Customer service stinks!..

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...Then I asked for customer service phone number and they gave me the wrong number so I had to look it up online..

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Marshalls and Ross Dress For Less Pros and Cons

Pros
  • Always been a great place
  • Variety of goods
  • Need more responsible employee
  • Affordable prices
  • Always find something i like when i go
  • Prices
Cons
  • Poor customer service
  • Really poor customer service
  • Horrible customer service from a manager
  • Poor customer service
  • Unprofessionalism of management and hiring staff
  • Poor treatment of customers

Marshalls and Ross Dress For Less Most Positive Reviews

Top rated reviews
5

I was double-checking about why my return had not been credited yet
And I dont understand why there is a minimum of
Blabla...

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5

I witnessed a black male in Columbia South Carolina of harvest and boulevard be asked to pay for something before he can...

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5

No information regarding a table that I ordered. I have ordered many things from you people and it is the first time I...

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5

I just want to say Corporate Management did not disappoint. They value their customers and I valued how they helped me.

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Marshalls and Ross Dress For Less Most Critical Reviews

Lowest rated reviews
1

Refund not posted to my checking account after 48 hours and store employees are inept and unable to help

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1

Picture Hermitage store on a Saturday at 3:30 one person doing check out with 15 people in line unacceptable

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1

The store in Port Chester is consistently filthy especially the shoe department around midday and even worst at 4pm....

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1

Gates of Prosper Ross has the worst management ever. The customer service is horrible, the way they treat their employee...

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Marshalls and Ross Dress For Less Latest Reviews

Recent published reviews
No votes

Your store in Iselin have 2 bath room and the 2 bath room are out of service how a store can not resolve this issues...

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No votes

Went to the dressing room to try on a shirt and the associate said "you go try on that shirt, and I'm going to stay...

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No votes

I was at your store in Melrose Park on Saturday March 2, 2024. I know the stores close at 9:30pm I arrived at the store...

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No votes

Hello to whomever may be concerned...
I'm not sure if this is the right place to contact but it's worth a try. Maybe just...

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