PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Marshalls and Ross Dress For Less as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Marshalls
Ross Dress For Less

Marshalls and Ross Dress For Less Overview

Total reviews
209
832
Company responses
0
0
Issues resolved
0
10

Marshalls and Ross Dress For Less Consumer Ratings

Rank
237 out of 1972 in Footwear and Clothing category
195 out of 1972 in Footwear and Clothing category
Customer service
268 in category
341 in category
Product or Service Quality
198 in category
147 in category
Exchange, Refund and Cancellation Policy
137 in category
118 in category
Location
134 in category
92 in category

Marshalls and Ross Dress For Less Rating Details

Customer service
1.6 (78 reviews)
1.4 (383 reviews)
Reviewer's quote

Mr Cory G coordinator need to learn how to tread customers hes actions are racist and unacceptable for any customer service job. First of all customer service have to be equal to every person that buy from this store, or any other. Couple weeks ago was our Bday, I exchange my sweater that was to...

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Please do not direct the public to your customer service department if there is no one to answer, its time wasted..

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Product or Service Quality
2.3 (60 reviews)
2.5 (313 reviews)
Reviewer's quote

...The guy have no customer service skills and made me felt like a thief. He was rude and unfriendly. I have never felt more embarrassed...

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We then tried calling Ross customer service (while still in their store) and all you get is a voice message saying they are closed due to Covid. We then tried sending an email to Ross and get an automated email with their standard return policy which their Kissimmee store told us is no longer...

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Exchange, Refund and Cancellation Policy
2.2 (58 reviews)
2.4 (311 reviews)
Reviewer's quote

...I was Told by Corporate I can not get a refund , nor approx time store will reopen. Could be months. So too items are not available either to pay and pick up in April as needed...

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...I was just wanting to exchange a belt my boyfriend brought for himself. They wouldn't exchange it without a receipt or tags. I have worked in management for about ten years...

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Location
2.9 (57 reviews)
3.1 (317 reviews)
Reviewer's quote

...I spend tons of money in this location on stuff other then Rae Dunn. This store isn’t set up for the customer. It’s set up for the employees to get first dibs on all of the good stuff...

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I went to the Ross location in Cedar Hill Texas which has extended hours for the holidays. Online it stated it closed at 1:30 AM. I entered the store at around 12:23 AM...

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Marshalls and Ross Dress For Less Pros and Cons

Pros
  • Variety of goods
  • Reasonable prices
  • Need more responsible employee
  • Affordable prices
  • Always find something i like when i go
  • Selections
Cons
  • Really poor customer service
  • Poor customer service
  • Awful experience
  • Poor customer service
  • Unprofessionalism of management and hiring staff
  • Received no apology

Marshalls and Ross Dress For Less Most Positive Reviews

Top rated reviews
5

I will make this complaint short and brief .. first off I always shop with marshalls and love the store. but I have an...

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5

Absolutely a horrible experience. The General Manager Reiginald refused to cooperate with my wife in helping her open...

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5

I was Christmas shopping at the Marshalls in Miami Beach 723 Lincoln Lane North there was about 10 Bluetooth speaker...

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5

It is a recurring theme, business are often allergic to making money. I went to Ross on Hwy 6 @ F.M. 529 in the Houston...

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Marshalls and Ross Dress For Less Most Critical Reviews

Lowest rated reviews
1

I was waiting in line to pay and open a CC . Cashier pick up her phone never say hi to me or offer to open an acc. I hav...

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1

Work their along time and CEO makes all the money while the workers can pay their bills with no raise. And no hour for...

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1

Ozone park store has to be the worst ever will never return,they lie about free reward card saying it's not a credit...

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1

My husband bought me a set of pots and pans to work with our inferred stove. We tried them with no success!! Took them...

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Marshalls and Ross Dress For Less Latest Reviews

Recent published reviews
1

I want my order!!!!! Poor service!!!

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No votes

When I reached home I found out the cashier didn't bag the hand bag , she only gave me one bag which had cloths only....

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No votes

I was so excited to shop in Marshall's again...but beyond the point of entry and the very clean cart that was cleaned ri...

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2.6

My daughter was getting married and had planned this big event for years. Unfortunately the one thing she didnt plan...

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Marshalls and Ross Dress For Less Products and Services

Most reviewed product and services
  • Marshalls Customer Care (31 reviews)
  • Marshalls Manager (27 reviews)
  • Marshalls Cashier (10 reviews)
  • Ross Dress For Less Customer Care (184 reviews)
  • Ross Dress For Less Manager (162 reviews)
  • Ross Dress For Less Cashier (74 reviews)