PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Marlo Furniture and Value City Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Marlo Furniture
Value City Furniture

Marlo Furniture and Value City Furniture Overview

Total reviews
118
831
Company responses
0
0
Issues resolved
0
2

Marlo Furniture and Value City Furniture Consumer Ratings

Rank
412 out of 1485 in Furniture and Decor category
254 out of 1485 in Furniture and Decor category
Customer service
323 in category
194 in category
Exchange, Refund and Cancellation Policy
286 in category
177 in category
Diversity of Products or Services
278 in category
277 in category
Delivery Service
345 in category
224 in category

Marlo Furniture and Value City Furniture Rating Details

Customer service
1.1 (17 reviews)
1.5 (236 reviews)
Reviewer's quote

I wish to strongly complain as to the horrible experience encountered with Marlo Customer Service on September 19, 2019 at about 3:45 PM. I called (301-738-9000) to arrange a delivery time for a purchased couch. I spoke with someone who identified themselves as only “Barbara” and tried to get her...

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Poor customer service. !!Furniture incorrect when delivered multiple times. !!Poor communication!!Will not answer the phone for furniture warranty!!!!!..

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Exchange, Refund and Cancellation Policy
1.1 (17 reviews)
1.5 (183 reviews)
Reviewer's quote

It has been refused to issue a refund to us, without any reason..

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The way I was treated by a store associate and to get a refund..

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Diversity of Products or Services
2.1 (16 reviews)
2.1 (175 reviews)
Reviewer's quote

I am so upset with the Customer Service Department. THE SALES PERSON AT THE LAUREL, MD store was excellent. My problem: I needed to change my delivery date From Friday, September 27, 2019 to either Thursday (9/26) or Saturday (9/28) and was informed by a Customer Service Representative (Tues 9/25)...

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To whom this may concern, I have videos showing the defective products I was sold which are a safety hazard. I need my furniture to be replaced for safety reasons and it is value city furniture duty to do so. According to the policy, If I find a fault with something within 6 months of buying it,...

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Delivery Service
1.2 (15 reviews)
2 (192 reviews)
Reviewer's quote

Didnt receive delivery time call..

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for the delivery service that Value City contracts with told me to tell his guys to put the furniture back on the truck which I did exactly what he asked me to do, since Wendy mess up on my order(which I signed) we never had problems with shady sales rep. The store wanted to charge for a delivery...

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Marlo Furniture and Value City Furniture Pros and Cons

Pros
  • Friendly and knowledge sales staff
  • Price
  • No pros
  • Sales rep
  • Will never be back
  • Very nice looking furniture
Cons
  • Customer service
  • Horrible customer service
  • Warranty company gbs
  • Quality of furniture
  • Rude customer service
  • Delivery service was a nightmare

Marlo Furniture and Value City Furniture Most Positive Reviews

Top rated reviews
No votes
5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

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No votes
5

I will never buy a product from your company again!!! I purchased a reclining chair it took 4 1/2 months to have this...

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Marlo Furniture and Value City Furniture Most Critical Reviews

Lowest rated reviews
1

Worst store ever, sent me to RAC for financing without letting me know, paid three times the cost of a bed

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1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

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1

I won't buy anything from this *** Customer service is 0%
horrible

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1

I bought a very expensive bedroom set from Value City Furniture. The first delivery the frame on the mirror was chipped...

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Marlo Furniture and Value City Furniture Latest Reviews

Recent published reviews
No votes

This was my first time ever ordering from Marlo and this’ll definitely be my last time Last Wednesday l called to cancel...

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2

I went to store 21- in Clarksville, in - I will never go back there again, I was shopping for a new bed and...

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No votes

I ordered 2 complete bedroom sets 2 wks ago, l received a brief email saying my order will be shipped but l heard nothin...

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1.6

I am positive I was not informed verbally that this purchase was a lease! I was told I was financing this for 6 months.
I...

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Marlo Furniture and Value City Furniture Products and Services

Most reviewed product and services
  • Marlo Furniture Delivery Service (11 reviews)
  • Marlo Furniture Shipping Service (2 reviews)
  • Marlo Furniture Customer Care (2 reviews)
  • Value City Furniture Furniture Set (125 reviews)
  • Value City Furniture Sofa (108 reviews)
  • Value City Furniture Delivery Service (53 reviews)