PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about R J Reynolds Tobacco Company and Marlboro as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

R J Reynolds Tobacco Company
Marlboro

R J Reynolds Tobacco Company and Marlboro Overview

Total reviews 240 1060
Company responses 0 0
Issues resolved 1 2

R J Reynolds Tobacco Company and Marlboro Consumer Ratings

Rank
44 out of 242 in Cigarettes and Tobacco category
30 out of 242 in Cigarettes and Tobacco category
Value for money
No votes
33 in category
Price Affordability
No votes
46 in category
Product or Service Quality
No votes
24 in category
Discounts and Special Offers
No votes
18 in category

R J Reynolds Tobacco Company and Marlboro Rating Details

Value for money
No votes
2.6 (522 reviews)
Reviewer's quote

... stems and most recently where the filter connects to the tube there are gaps where you can't smoke it without holding around the dam cigarette i spend enough money on these to not have a problem with them can you please email me and explain what the *** is going on. Im tired of waiting to see what I get my email is annibell28@***. com again my name is annie Pearson....

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I pay a good bit of money every couple weeks/months/years it adds up. I work to hard for my money to get shorted sorry but I just couldn't let this go. I hate to be a bother and like I said I don't like to complain but I wanted to reach out to you and see if there was something we could do to...

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Price Affordability
No votes
2.4 (561 reviews)
Reviewer's quote

...I have 4 mobile coupons that I cant get access to so therefore I have to pay FULL PRICE for my cigarettes. This is a complete contradiction to all the promises they lie and tell you that you will receive by signing up on their website. I HATE this company!..

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...in a "promotional"!! if not in "quality" then in "monetary value" and/or ease of obtaining "them" as ALL can be had (if one wishes to buy them) at a "lesser price" The "Miles" Program had Many More items to "redeem" (Until the closing year when it was reduced to 10 yet still "those" were better than ALL of the Present ones similar in nature. 3. A very...

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Product or Service Quality
No votes
2.6 (553 reviews)
Reviewer's quote

...The generic I sometimes get at $70 a carton are better quality..

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I had forgotten my password and I called customer service a couple of times. When I called customer service neither time was I able to get it reset. When I told the last customer service agent she informed me that there's nothing she can do...

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Discounts and Special Offers
No votes
2.7 (565 reviews)
Reviewer's quote

They special order the soft packs for me. Sometimes, I get good ones that burn at a normal rate, other times I get one that burn so fast one hardly has a chance to smoke them. They seem like they are dry and stale, if as most smokers do I pack them why is there now over 3/16 of an inch of paper at...

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I have bought Marlboro gold Special Select 100's with the 50cent coupon on the wrapper from the manufacturer at 3 different stores. The 2 stores I went to already had specials if you buy 2 packs you pay $4. 71 a pack...

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R J Reynolds Tobacco Company and Marlboro Pros and Cons

Pros
  • What they were like before
  • I like newports
  • I like
  • Coupons
  • Marlboro cigarettes
  • Pack codes promotions coupons
Cons
  • Lack of customer service and failure to make things right
  • Never had coupons
  • Coupon hassle
  • Customer service
  • Cigarettes in wrong packages
  • Your online registering process

R J Reynolds Tobacco Company and Marlboro Most Positive Reviews

Top rated reviews
5

I have been smoking Newports for 25 years. I am telling you there are fake Newports in my city. First it was the hood...

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5

To many of u "smokers" complain way to much. i live in maine and i have never sence i have been smoking baught a...

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5

I called the Newport hotline and they assured me that the packaging has changed but the cigarette taste is still the...

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5

absolutely happy with the latest marlboro contest I was able to gain point everyday

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R J Reynolds Tobacco Company and Marlboro Most Critical Reviews

Lowest rated reviews
1

Just wanted you to know about a mechanical problem in your plant. As a consumer I was not able to smoke all my product....

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1

I just bought a pack of menthol gold pack the had a card that expires 1-15-15 come on they are stale as *** cost me...

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1

The cigarettes that they are selling at the store down the street from where I live in Montrose Colorado are most...

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1

Me and my partner only smoke Marlboro gold .... and when marlboro gold tobacco came out we was very happy. BUT 90 percen...

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R J Reynolds Tobacco Company and Marlboro Latest Reviews

Recent published reviews
1

If I can't get coupons do you all do not come do not contact me again I have been sneaking and smoking since I was...

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2.6

Bought a carton of marlboro reds and every pack in the carton was missing 7 cigarettes.

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2.1

after smoking several of my cigarettes about five of them? I started noticing a weird flavor and it burned my throat rea...

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4.4

I used my rewards and my 3.00 off coupon for a carton just disappeared? I lost my points and no coupon. Please assist,...

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R J Reynolds Tobacco Company and Marlboro Products and Services

Most reviewed product and services
  • R J Reynolds Tobacco Company Cigarettes (42 reviews)
  • R J Reynolds Tobacco Company Coupon (17 reviews)
  • R J Reynolds Tobacco Company Newport Menthol Cigarettes (16 reviews)
  • Marlboro Cigarettes (218 reviews)
  • Marlboro Coupon (124 reviews)
  • Marlboro Rewards Program (87 reviews)