PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wegmans and Market Basket as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wegmans
Market Basket

Wegmans and Market Basket Overview

Total reviews
341
105
Company responses
0
0
Issues resolved
2
0

Wegmans and Market Basket Consumer Ratings

Rank
63 out of 384 in Food Stores category
40 out of 384 in Food Stores category
Customer service
31 in category
67 in category
Discounts and Special Offers
74 in category
15 in category
Diversity of Products or Services
59 in category
33 in category
Layout of Store
70 in category
22 in category

Wegmans and Market Basket Rating Details

Customer service
2.4 (113 reviews)
1.9 (42 reviews)
Reviewer's quote

Upon trying to return them, I was told by customer service that because of COVID-19 nothing is any longer returnable. When I asked her where in the store is it labeled that everything thing we now purchase is a final sale. The women pointed to the signs along the customer service desk saying They...

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...How RUDE!!! These folks have absolutely NO customer service skills! Are you all racist or something? Those people act like this ALL of the time. Store full of white folks who only speak to white folks. SAD..

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Discounts and Special Offers
2.3 (93 reviews)
3.2 (37 reviews)
Reviewer's quote

...Canceled my shoppers club (NEVER gave me discounts anyways) and I won't be back..

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They are not sanitizing regularly and are not providing face masks and gloves to their employees. No hand sanitizer or wipes and check out for employees. Conveyor belts were filthy.

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Diversity of Products or Services
3 (92 reviews)
3.2 (43 reviews)
Reviewer's quote

...for a direct supply of Isopropyl Alcohol? I'm sure that local companies that rely on this product for there products have access to it..

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Overall will never go back to MB THEIR products are inferior to any other supermarkets and many customers are lower class of people. People fighting in parking lots over a space. Grepping food out of peoples hands i hope all their close down..

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Layout of Store
2.8 (92 reviews)
3.5 (39 reviews)
Reviewer's quote

... just discovered Wegmans has done away with the portable blue baskets that you could carry and thus forcing the shopper to get larger cart to wheel around the store. I find this incredibly inconvenient, and will probably do my "quick-run" shopping visits elsewhere. Generally I like Wegmans (staff, store lay-out, sel...

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There is no way to check the balance on a gift card but to go to the store. Nice way to make people go into your store..

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Wegmans and Market Basket Pros and Cons

Pros
  • Whole store usually
  • How things were before
  • I loved it
  • Convenience
  • Low pricing for some items
  • Most staff friendly
Cons
  • Bad customer service
  • That place called wegmans
  • Service
  • Bad and rude customer service
  • Bad produce prices keep going up seems like every other day
  • When market basket had a monopoly

Wegmans and Market Basket Most Positive Reviews

Top rated reviews
5

My husband went to Wegman's the young lady in the flower department was no help she walked away. He bought pre wrapped...

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5

I can only say Cashier # 406 Hanna Q - we all have bad days, but I was amazed at the negativity from this cashier, when...

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5

I travel3 hrs to wegmans when i xan..always been great..i spread the word..this last time..i got 2 bad salads deli..one...

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5

Went to Market Basket #4 East gate plaza 288 Chelmsford St. Chelmsford, MA a couple of weeks ago and took some free...

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Wegmans and Market Basket Most Critical Reviews

Lowest rated reviews
1

Bought sushi at NORTHBOROUGH, MA store and was hospitalized at UMASS within 24 hours from a E.coli infection that wound...

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1

I have been a loyal Demoulas (when it was called Demoulas') for over 40 years. I have been shopping at the Rowley and N...

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1

I purchased on 29Apr the prepared meal that included garlicky greens. . As I was eating this meal immediately...

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1

Very bad service cashier was mean I complain to managers was rene he do no thing I give him cashier no He threw to trash

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Wegmans and Market Basket Latest Reviews

Recent published reviews
4.3

Please , please consider you next new store to be in Nashville/Brentwood/Franklin, Tennessee area. Happy Thank you!!!

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No votes

Extremely disappointing purchase from the seafood department Today is July 3, 2020, I purchased three cooked lobsters...

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No votes

people wearing masks without covering nose.

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No votes

at all that was in revere ma, I went and left I will NOT!!! go back there it was like business as usual get they don't...

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Wegmans and Market Basket Products and Services

Most reviewed product and services
  • Wegmans Manager (32 reviews)
  • Wegmans Customer Care (24 reviews)
  • Wegmans Cashier (19 reviews)
  • Market Basket Customer Care (8 reviews)
  • Market Basket Manager (8 reviews)
  • Market Basket Sanitary Conditions (6 reviews)