PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wegmans and Market Basket as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Market Basket

Wegmans and Market Basket Overview

Total reviews
Company responses
Issues resolved

Wegmans was first mentioned on PissedConsumer on May 31, 2008 and since then this brand received 301 reviews. It is 214 reviews more than Market Basket received since May 27, 2014.

Wegmans and Market Basket Consumer Ratings

50 out of 720 in Food Stores category
35 out of 720 in Food Stores category
Customer service
24 in category
59 in category
Discounts and Special Offers
71 in category
16 in category
Layout of Store
66 in category
21 in category

According to consumer ratings and reviews, Market Basket ranks 15 points higher in the Food Stores category than Wegmans. People gave Wegmans 2.5 stars for Customer service criterion in Food Stores category and it is 127 points higher than the worst rated brand in this category. At the same time, Market Basket was rated 2 stars for Customer service criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Market Basket has a higher rating than Wegmans. Regarding Layout of Store criterion, consumers gave Wegmans 2.8 stars and it is 56% greater than other in category. Market Basket however was rated 3.4 stars and it is 86% greater than other in category.

Wegmans and Market Basket Rating Details

Customer service
2.5 (95 reviews)
2 (39 reviews)
Reviewer's quote

Yesterday (9-29-19I have asked customer service if there is more Fuji apple in their stock, the lady called and the respond was yes we do but we will not put it out until tomorrow (even though there was nothing out there). Today we went back to get the Fuji apples and they weren't looking that...

Fatma S

...Now the customer service line is closed and I can’t get my vehicle..

Discounts and Special Offers
2.3 (79 reviews)
3.2 (34 reviews)
Reviewer's quote

...Canceled my shoppers club (NEVER gave me discounts anyways) and I won't be back..


I had posted a complaint about chicken purcheses that were rancid. A day later someone from the HG called me at home. He was understanding, listened and apologize for the inconveniences. I was so impressed, he even offered to rectify the situation.Will keep me as a customer, other businesses should...

Layout of Store
2.8 (78 reviews)
3.4 (35 reviews)
Reviewer's quote

Excessive fat on chicken breasts. Purchased today 2/15/19 Niagara Falls Blvd near Tonawanda Creek Rd 14228


...How can you tell when a store is going to closed. When they sell high and product is cheap..

Arelys P

Wegmans and Market Basket Pros and Cons

  • Whole store usually
  • How things were before
  • Nice store
  • Convenience
  • Low pricing for some items
  • Most staff friendly
  • Bad customer service
  • That place called wegmans
  • Rudeness of clerk
  • Bad and rude customer service
  • Bad produce prices keep going up seems like every other day
  • When market basket had a monopoly

Wegmans and Market Basket Most Positive Reviews

Top rated reviews

My husband went to Wegman's the young lady in the flower department was no help she walked away. He bought pre wrapped...


I can only say Cashier # 406 Hanna Q - we all have bad days, but I was amazed at the negativity from this cashier, when...

Wegmans and Market Basket Most Critical Reviews

Lowest rated reviews

Bought sushi at NORTHBOROUGH, MA store and was hospitalized at UMASS within 24 hours from a E.coli infection that wound...


I have been a loyal Demoulas (when it was called Demoulas') for over 40 years. I have been shopping at the Rowley and N...

Wegmans and Market Basket Latest Reviews

Recent published reviews

Instead of solving the harrassment, they fired all of the females of the harrassment, and kept the men emplooyed.

Read all 301 reviews

Trying to find out how much is on my gift card

Read all 87 reviews

Wegmans and Market Basket Products and Services

Most reviewed product and services
  • Wegmans Manager (32 reviews)
  • Wegmans Customer Care (20 reviews)
  • Wegmans Cashier (19 reviews)
  • Market Basket Manager (7 reviews)
  • Market Basket Customer Care (6 reviews)
  • Market Basket Cashier (5 reviews)