PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wegmans and Market Basket as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wegmans
Market Basket

Wegmans and Market Basket Overview

Total reviews 356 110
Company responses 0 0
Issues resolved 2 0

Wegmans and Market Basket Consumer Ratings

Rank
61 out of 383 in Food Stores category
37 out of 383 in Food Stores category
Customer service
34 in category
75 in category
Layout of Store
76 in category
26 in category
Discounts and Special Offers
87 in category
16 in category
Diversity of Products or Services
78 in category
34 in category

Wegmans and Market Basket Rating Details

Customer service
2.4 (121 reviews)
2 (45 reviews)
Reviewer's quote

Upon trying to return them, I was told by customer service that because of COVID-19 nothing is any longer returnable. When I asked her where in the store is it labeled that everything thing we now purchase is a final sale. The women pointed to the signs along the customer service desk saying They...

Read full review

I think your customer service is excellent. As far as masks are concerned, MB should consider hours for thos who are not wearing a mask. Some can't because of health and many other reasons...

Read full review
Layout of Store
2.8 (102 reviews)
3.5 (41 reviews)
Reviewer's quote

An employee hired at your Woodbridge store who has a learning disability was fired. She along with her family and friends were upset by how things were handled. After hearing what a good place this is to help all types of people, I learned it truly is not a place for all people...

Read full review

NO employee acknowledged us while in the store. NONE. We were LITERALLY walking by, and standing NEXT TO employees who acted as though we were not there...

Read full review
Discounts and Special Offers
2.3 (101 reviews)
3.2 (36 reviews)
Reviewer's quote

...Canceled my shoppers club (NEVER gave me discounts anyways) and I won't be back..

Read full review

They are not sanitizing regularly and are not providing face masks and gloves to their employees. No hand sanitizer or wipes and check out for employees. Conveyor belts were filthy.

Read full review
Diversity of Products or Services
2.9 (101 reviews)
3.2 (45 reviews)
Reviewer's quote

...for a direct supply of Isopropyl Alcohol? I'm sure that local companies that rely on this product for there products have access to it..

Read full review

...Market Basket has increased their prices From 5 cents to 30 cents on their brand name products. The shelves are stocked with mostly Market Basket products..

Read full review

Wegmans and Market Basket Pros and Cons

Pros
  • Whole store usually
  • How things were before
  • I loved it
  • Convenience
  • Low pricing for some items
  • Unhappy with mangement
Cons
  • Bad customer service
  • Rudeness of clerk
  • High prices
  • Bad and rude customer service
  • Staff that do not acknowledge customers
  • Staff lacks customer service skills

Wegmans and Market Basket Most Positive Reviews

Top rated reviews
5

My husband went to Wegman's the young lady in the flower department was no help she walked away. He bought pre wrapped...

Read full review
5

I can only say Cashier # 406 Hanna Q - we all have bad days, but I was amazed at the negativity from this cashier, when...

Read full review
5

I travel3 hrs to wegmans when i xan..always been great..i spread the word..this last time..i got 2 bad salads deli..one...

Read full review
5

Went to Market Basket #4 East gate plaza 288 Chelmsford St. Chelmsford, MA a couple of weeks ago and took some free...

Read full review

Wegmans and Market Basket Most Critical Reviews

Lowest rated reviews
1

Bought sushi at NORTHBOROUGH, MA store and was hospitalized at UMASS within 24 hours from a E.coli infection that wound...

Read full review
1

I have been a loyal Demoulas (when it was called Demoulas') for over 40 years. I have been shopping at the Rowley and N...

Read full review
1

I purchased on 29Apr the prepared meal that included garlicky greens. . As I was eating this meal immediately...

Read full review
1

Very bad service cashier was mean I complain to managers was rene he do no thing I give him cashier no He threw to trash

Read full review

Wegmans and Market Basket Latest Reviews

Recent published reviews
3

An employee hired at your Woodbridge store who has a learning disability was fired. She along with her family and friend...

Read full review
3.6

I accidentally went down the wrong aisle. I forgot to check the arrows. I usually am good with this. I was focusing on t...

Read full review
1.9

Wegmans prices have gone up so high during this Covid Epidemic. I can understand them going up a little, but now it is...

Read full review
1.8

Ordered a birthday cake for my son at ten Seabrook, NH location. I eent next day at agreed time to pick up, none of the...

Read full review

Wegmans and Market Basket Products and Services

Most reviewed product and services
  • Wegmans Manager (33 reviews)
  • Wegmans Cashier (21 reviews)
  • Wegmans Pizza (7 reviews)
  • Market Basket Manager (9 reviews)
  • Market Basket Sanitary Conditions (6 reviews)
  • Market Basket Cashier (5 reviews)