PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Market Basket and Wegmans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Market Basket
Wegmans

Market Basket and Wegmans Overview

Total reviews 110 352
Company responses 0 0
Issues resolved 0 2

Market Basket and Wegmans Consumer Ratings

Rank
39 out of 409 in Food Stores category
64 out of 409 in Food Stores category
Product or Service Quality
51 in category
48 in category
Diversity of Products or Services
36 in category
72 in category
Customer service
72 in category
34 in category
Value for money
23 in category
78 in category

Market Basket and Wegmans Rating Details

Product or Service Quality
2.5 (48 reviews)
2.6 (91 reviews)
Reviewer's quote

I think your customer service is excellent. As far as masks are concerned, MB should consider hours for thos who are not wearing a mask. Some can't because of health and many other reasons...

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so i said ok, he then said he would print me out a reciept to bring to the service desk to pay for the 3 paper bags. well i got to the service desk and the workers behind the desk argued with me that i had to repay for my groceries which i had already paid for, the only thing i owed was . 15 for...

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Diversity of Products or Services
3.2 (45 reviews)
2.9 (97 reviews)
Reviewer's quote

...Market Basket has increased their prices From 5 cents to 30 cents on their brand name products. The shelves are stocked with mostly Market Basket products..

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...for a direct supply of Isopropyl Alcohol? I'm sure that local companies that rely on this product for there products have access to it..

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Customer service
2 (45 reviews)
2.4 (118 reviews)
Reviewer's quote

...How RUDE!!! These folks have absolutely NO customer service skills! Are you all racist or something? Those people act like this ALL of the time. Store full of white folks who only speak to white folks. SAD..

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Upon trying to return them, I was told by customer service that because of COVID-19 nothing is any longer returnable. When I asked her where in the store is it labeled that everything thing we now purchase is a final sale. The women pointed to the signs along the customer service desk saying They...

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Value for money
3.3 (44 reviews)
2.5 (76 reviews)
Reviewer's quote

I accidentally went down the wrong aisle. I forgot to check the arrows. I usually am good with this. I was focusing on the pet aisle. At this particular time a disgruntled women came down the aisle shouting at me that I was going the wrong way. She let me know in a very rude and loud voice that I...

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The system did not ask for my pin and despite the account having plenty of money, it would not accept the card. An employee trie to help; I used another debit card that had thousands of dollars available, but too did not work. Finally I used a credit card to get out of there and it worked! Why is...

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Market Basket and Wegmans Pros and Cons

Pros
  • Convenience
  • Low pricing for some items
  • Unhappy with mangement
  • Whole store usually
  • How things were before
  • I loved it
Cons
  • Bad and rude customer service
  • Staff that do not acknowledge customers
  • Staff lacks customer service skills
  • Bad customer service
  • Rudeness of clerk
  • That place called wegmans

Market Basket and Wegmans Most Positive Reviews

Top rated reviews
5

I can only say Cashier # 406 Hanna Q - we all have bad days, but I was amazed at the negativity from this cashier, when...

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5

My husband went to Wegman's the young lady in the flower department was no help she walked away. He bought pre wrapped...

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5

Went to Market Basket #4 East gate plaza 288 Chelmsford St. Chelmsford, MA a couple of weeks ago and took some free...

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5

I travel3 hrs to wegmans when i xan..always been great..i spread the word..this last time..i got 2 bad salads deli..one...

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Market Basket and Wegmans Most Critical Reviews

Lowest rated reviews
1

I have been a loyal Demoulas (when it was called Demoulas') for over 40 years. I have been shopping at the Rowley and N...

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1

Bought sushi at NORTHBOROUGH, MA store and was hospitalized at UMASS within 24 hours from a E.coli infection that wound...

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1

Very bad service cashier was mean I complain to managers was rene he do no thing I give him cashier no He threw to trash

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1

I purchased on 29Apr the prepared meal that included garlicky greens. . As I was eating this meal immediately...

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Market Basket and Wegmans Latest Reviews

Recent published reviews
3.6

I accidentally went down the wrong aisle. I forgot to check the arrows. I usually am good with this. I was focusing on t...

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1

I bought green beans for today they are not here

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1.8

Ordered a birthday cake for my son at ten Seabrook, NH location. I eent next day at agreed time to pick up, none of the...

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1

i went to the wegmans on rt 57 in liverpool ny and bought some groceries and went threw the self check out lane, i rung...

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Market Basket and Wegmans Products and Services

Most reviewed product and services
  • Market Basket Manager (9 reviews)
  • Market Basket Sanitary Conditions (6 reviews)
  • Market Basket Cashier (5 reviews)
  • Wegmans Manager (33 reviews)
  • Wegmans Cashier (21 reviews)
  • Wegmans Pizza (7 reviews)