PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Market Basket and Wegmans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Market Basket
Wegmans

Market Basket and Wegmans Overview

Total reviews
87
301
Company responses
0
0
Issues resolved
0
2

Wegmans was first mentioned on PissedConsumer on May 31, 2008 and since then this brand received 301 reviews. It is 214 reviews more than Market Basket received since May 27, 2014.

Market Basket and Wegmans Consumer Ratings

Rank
34 out of 720 in Food Stores category
50 out of 720 in Food Stores category
Product or Service Quality
49 in category
34 in category
Diversity of Products or Services
25 in category
53 in category
Customer service
58 in category
23 in category

According to consumer ratings and reviews, Market Basket ranks 16 points higher in the Food Stores category than Wegmans. People gave Market Basket 2.4 stars for Product or Service Quality criterion in Food Stores category and it is 89 points higher than the worst rated brand in this category. At the same time, Wegmans was rated 2.5 stars for Product or Service Quality criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Market Basket has a higher rating than Wegmans. Regarding Customer service criterion, consumers gave Market Basket 2 stars and it is 58% greater than other in category. Wegmans however was rated 2.5 stars and it is 83% greater than other in category.

Market Basket and Wegmans Rating Details

Product or Service Quality
2.4 (42 reviews)
2.5 (66 reviews)
Reviewer's quote

...- it has shrunk since I last bought it & the size is too small for the use it is for - the larger size made a difference Don't be like everyone else making product that is smaller then it was before but yet charging the same price - I've been buying this for a while and switched from Costco's Kirkland brand to yours but you are sending me back to Costco for this product - Your customers notice and are sad to see...

Jeanne M

Manager called me during my job after I filed a complaint and told me that my complaint was unwarranted despite it being unfair treatment and discriminatory actions. Left the store in tears because of the manager in the store. Canceled my shoppers club (NEVER gave me discounts anyways) and I won't...

PissedConsumer1629209
Diversity of Products or Services
3.2 (40 reviews)
2.9 (75 reviews)
Reviewer's quote

Don’t buy produce at all in Market Basket. Check your items 3-4 times before buying it. How can you tell when a store is going to closed. When they sell high and product is cheap... You think you are getting Organic, that’s a laugh. Check the bar code! Buycott, 5 digi 9, buy it5 digi 8, Nope4 digi...

Arelys P

Yesterday (9-29-19I have asked customer service if there is more Fuji apple in their stock, the lady called and the respond was yes we do but we will not put it out until tomorrow (even though there was nothing out there). Today we went back to get the Fuji apples and they weren't looking that...

Fatma S
Customer service
2 (39 reviews)
2.5 (95 reviews)
Reviewer's quote

...Now the customer service line is closed and I can’t get my vehicle..

Deantae

There are also customer service issues. Several of their items are not where you would expect to find them, either, and they do not stock certain well known brand name products but want you to buy their store version instead which I have found to be of inferior quality. Watch the net weights on...

PissedConsumer1621944

Market Basket and Wegmans Pros and Cons

Pros
  • Convenience
  • Low pricing for some items
  • Most staff friendly
  • Whole store usually
  • How things were before
  • Nice store
Cons
  • Bad and rude customer service
  • Bad produce prices keep going up seems like every other day
  • When market basket had a monopoly
  • Bad customer service
  • That place called wegmans
  • Rudeness of clerk

Market Basket and Wegmans Most Positive Reviews

Top rated reviews
5

I can only say Cashier # 406 Hanna Q - we all have bad days, but I was amazed at the negativity from this cashier, when...

5

My husband went to Wegman's the young lady in the flower department was no help she walked away. He bought pre wrapped...

Market Basket and Wegmans Most Critical Reviews

Lowest rated reviews
1

I have been a loyal Demoulas (when it was called Demoulas') for over 40 years. I have been shopping at the Rowley and N...

1

Bought sushi at NORTHBOROUGH, MA store and was hospitalized at UMASS within 24 hours from a E.coli infection that wound...

Market Basket and Wegmans Latest Reviews

Recent published reviews

Trying to find out how much is on my gift card

Read all 87 reviews
1

Instead of solving the harrassment, they fired all of the females of the harrassment, and kept the men emplooyed.

Read all 301 reviews

Market Basket and Wegmans Products and Services

Most reviewed product and services
  • Market Basket Manager (7 reviews)
  • Market Basket Customer Care (6 reviews)
  • Market Basket Cashier (5 reviews)
  • Wegmans Manager (32 reviews)
  • Wegmans Customer Care (20 reviews)
  • Wegmans Cashier (19 reviews)