Market Basket vs Wegmans: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Market Basket and Wegmans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Market Basket

2.8

Wegmans

2.6

Market Basket

Wegmans

Market Basket and Wegmans Overview

Total reviews

302

Company responses

Issues resolved

Wegmans was first mentioned on PissedConsumer on May 31, 2008 and since then this brand received 302 reviews. It is 214 reviews more than Market Basket received since May 27, 2014.

Market Basket and Wegmans Consumer Ratings

Rank

34 out of 622 in Food Stores category

50 out of 622 in Food Stores category

Product or Service Quality

46 in category

34 in category

Diversity of Products or Services

24 in category

52 in category

Customer service

59 in category

24 in category

According to consumer ratings and reviews, Market Basket ranks 16 points higher in the Food Stores category than Wegmans. People gave Market Basket 2.4 stars for Product or Service Quality criterion in Food Stores category and it is 93 points higher than the worst rated brand in this category. At the same time, Wegmans was rated 2.5 stars for Product or Service Quality criterion in this category and it is 105 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Market Basket has a higher rating than Wegmans. Regarding Customer service criterion, consumers gave Market Basket 2 stars and it is 58% greater than other in category. Wegmans however was rated 2.5 stars and it is 83% greater than other in category.

Market Basket and Wegmans Rating Details

Product or Service Quality

2.4 (42 reviews)

2.5 (66 reviews)

Reviewer's quote

The price and quality of their food is not the best, Today i watched an employee eating grapes out of the bag as shelve. This is not the first time i have seen emply eating in front of the customers and to tell me you need to watch (!) old lady shopping. I spent over $250 weekly sometimes less and...

Roberta P

...you got it for a lower price but make sure to always read your receipt because chances are they overcharged you for the more expensive version of the same product since they have them in multiple sizes and prices. I caught them in several overcharges. Apologies from them, yes, but do they fix the issue? Not that I have...

PissedConsumer1621944

Diversity of Products or Services

3.2 (40 reviews)

2.9 (75 reviews)

Reviewer's quote

Overall will never go back to MB THEIR products are inferior to any other supermarkets and many customers are lower class of people. People fighting in parking lots over a space. Grepping food out of peoples hands i hope all their close down..

PissedConsumer792173

...Every thing was changed so badly that I could not find some of my buying products and if I do not find them I do not buy them. This as got so bad that I am considering shopping somewhere else. I do not understand why everything is changed around every week...

PissedConsumer936673

Customer service

2 (39 reviews)

2.5 (95 reviews)

Reviewer's quote

...Now the customer service line is closed and I can’t get my vehicle..

Deantae

Yesterday (9-29-19I have asked customer service if there is more Fuji apple in their stock, the lady called and the respond was yes we do but we will not put it out until tomorrow (even though there was nothing out there). Today we went back to get the Fuji apples and they weren't looking that...

Fatma S

Market Basket and Wegmans Pros and Cons

Pros

Convenience
Low pricing for some items
Most staff friendly

Whole store usually
How things were before
Nice store

Cons

Bad and rude customer service
Bad produce prices keep going up seems like every other day
When market basket had a monopoly

Bad customer service
That place called wegmans
Rudeness of clerk

Market Basket and Wegmans Most Positive Reviews

Top rated reviews

I can only say Cashier # 406 Hanna Q - we all have bad days, but I was amazed at the negativity from this cashier, when...

My husband went to Wegman's the young lady in the flower department was no help she walked away. He bought pre wrapped...

Market Basket and Wegmans Most Critical Reviews

Lowest rated reviews

I have been a loyal Demoulas (when it was called Demoulas') for over 40 years. I have been shopping at the Rowley and N...

Bought sushi at NORTHBOROUGH, MA store and was hospitalized at UMASS within 24 hours from a E.coli infection that wound...

Market Basket and Wegmans Latest Reviews

Recent published reviews

I bought 4 loafs of seeded MB rye bread and all the bread had large holes in almost every slice, looks like mice got at...

Read all 88 reviews

Overall, Wegmans is a fantastic store - every single location I've been to, which is several. The only exception is an...

Read all 302 reviews

Market Basket and Wegmans Products and Services

Most reviewed product and services

Market Basket Manager (7 reviews)
Market Basket Customer Care (6 reviews)
Market Basket Cashier (5 reviews)

Wegmans Manager (32 reviews)
Wegmans Customer Care (21 reviews)
Wegmans Cashier (19 reviews)

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Customer service

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Anonymous Ray Smith Jul 01, 2017 #1346038

Is there a connection between Wegmans and Market Basket?

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