Market Basket vs Wegmans: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Market Basket and Wegmans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Market Basket

2.8

Wegmans

2.6

Market Basket

Wegmans

Market Basket and Wegmans Overview

Total reviews

301

Company responses

Issues resolved

Wegmans was first mentioned on PissedConsumer on May 31, 2008 and since then this brand received 301 reviews. It is 214 reviews more than Market Basket received since May 27, 2014.

Market Basket and Wegmans Consumer Ratings

Rank

34 out of 720 in Food Stores category

50 out of 720 in Food Stores category

Product or Service Quality

49 in category

34 in category

Diversity of Products or Services

25 in category

53 in category

Customer service

58 in category

23 in category

According to consumer ratings and reviews, Market Basket ranks 16 points higher in the Food Stores category than Wegmans. People gave Market Basket 2.4 stars for Product or Service Quality criterion in Food Stores category and it is 89 points higher than the worst rated brand in this category. At the same time, Wegmans was rated 2.5 stars for Product or Service Quality criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Market Basket has a higher rating than Wegmans. Regarding Customer service criterion, consumers gave Market Basket 2 stars and it is 58% greater than other in category. Wegmans however was rated 2.5 stars and it is 83% greater than other in category.

Market Basket and Wegmans Rating Details

Product or Service Quality

2.4 (42 reviews)

2.5 (66 reviews)

Reviewer's quote

...- it has shrunk since I last bought it & the size is too small for the use it is for - the larger size made a difference Don't be like everyone else making product that is smaller then it was before but yet charging the same price - I've been buying this for a while and switched from Costco's Kirkland brand to yours but you are sending me back to Costco for this product - Your customers notice and are sad to see...

Jeanne M

Manager called me during my job after I filed a complaint and told me that my complaint was unwarranted despite it being unfair treatment and discriminatory actions. Left the store in tears because of the manager in the store. Canceled my shoppers club (NEVER gave me discounts anyways) and I won't...

PissedConsumer1629209

Diversity of Products or Services

3.2 (40 reviews)

2.9 (75 reviews)

Reviewer's quote

Don’t buy produce at all in Market Basket. Check your items 3-4 times before buying it. How can you tell when a store is going to closed. When they sell high and product is cheap... You think you are getting Organic, that’s a laugh. Check the bar code! Buycott, 5 digi 9, buy it5 digi 8, Nope4 digi...

Arelys P

Yesterday (9-29-19I have asked customer service if there is more Fuji apple in their stock, the lady called and the respond was yes we do but we will not put it out until tomorrow (even though there was nothing out there). Today we went back to get the Fuji apples and they weren't looking that...

Fatma S

Customer service

2 (39 reviews)

2.5 (95 reviews)

Reviewer's quote

...Now the customer service line is closed and I can’t get my vehicle..

Deantae

There are also customer service issues. Several of their items are not where you would expect to find them, either, and they do not stock certain well known brand name products but want you to buy their store version instead which I have found to be of inferior quality. Watch the net weights on...

PissedConsumer1621944