PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Market Basket and Stop And Shop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Market Basket
Stop And Shop

Market Basket and Stop And Shop Overview

Total reviews
Company responses
Issues resolved

Market Basket was first mentioned on PissedConsumer on May 27, 2014 and since then this brand received 87 reviews. It is 13 reviews more than Stop And Shop received since Nov 3, 2012.

Market Basket and Stop And Shop Consumer Ratings

34 out of 720 in Food Stores category
24 out of 720 in Food Stores category
Product or Service Quality
48 in category
37 in category
Diversity of Products or Services
26 in category
23 in category
Customer service
59 in category
19 in category

According to consumer ratings and reviews, Stop And Shop ranks 10 points higher in the Food Stores category than Market Basket. People gave Market Basket 2.4 stars for Product or Service Quality criterion in Food Stores category and it is 90 points higher than the worst rated brand in this category. At the same time, Stop And Shop was rated 2.5 stars for Product or Service Quality criterion in this category and it is 101 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Stop And Shop has a higher rating than Market Basket. Regarding Customer service criterion, consumers gave Market Basket 2 stars and it is 57% greater than other in category. Stop And Shop however was rated 2.7 stars and it is 86% greater than other in category.

Market Basket and Stop And Shop Rating Details

Product or Service Quality
2.4 (42 reviews)
2.5 (29 reviews)
Reviewer's quote

...- it has shrunk since I last bought it & the size is too small for the use it is for - the larger size made a difference Don't be like everyone else making product that is smaller then it was before but yet charging the same price - I've been buying this for a while and switched from Costco's Kirkland brand to yours but you are sending me back to Costco for this product - Your customers notice and are sad to see...

Jeanne M

On 8/14/2019 I went into Stop and Shop in the Rockville Section of Vernon on Windsorville Road I stopped at the deli there were 2 employees working and there was only 1 customer and myself, I waited for 20 minuets and no one would wait on me it was like they were having a work slow down, I finally...

Carol L
Diversity of Products or Services
3.2 (40 reviews)
3.3 (27 reviews)
Reviewer's quote

Don’t buy produce at all in Market Basket. Check your items 3-4 times before buying it. How can you tell when a store is going to closed. When they sell high and product is cheap... You think you are getting Organic, that’s a laugh. Check the bar code! Buycott, 5 digi 9, buy it5 digi 8, Nope4 digi...

Arelys P

This evening, while at Stop & Shop in Pawtucket, RI (Store # 710) I was highly aggravated when I witnessed a robot coming down the produce isle, stopping in odd places and making customers stop in their tracks or have to maneuver around this thing. I've heard about these being rolled out to patrol...

Warren J
Customer service
2 (39 reviews)
2.7 (26 reviews)
Reviewer's quote

...Now the customer service line is closed and I can’t get my vehicle..


The customer service rep basically asked me for my Stop & Shop number and put the additional 9 points onto my gas rewards accoount..


Market Basket and Stop And Shop Pros and Cons

  • Convenience
  • Low pricing for some items
  • Most staff friendly
  • Good products and good service
  • Yje clerks and cleanliness
  • Convenient location
  • Bad and rude customer service
  • Bad produce prices keep going up seems like every other day
  • When market basket had a monopoly
  • Management
  • You do not carry clear splash flavored water
  • That robot is annoying

Market Basket and Stop And Shop Most Positive Reviews

Top rated reviews

I can only say Cashier # 406 Hanna Q - we all have bad days, but I was amazed at the negativity from this cashier, when...


i purchased a boxed pizza deluxe went to cook it and in the box was a perfectly cut half pizza.and the plastic was...

Market Basket and Stop And Shop Most Critical Reviews

Lowest rated reviews

I have been a loyal Demoulas (when it was called Demoulas') for over 40 years. I have been shopping at the Rowley and N...


Your stuffed green peppers have not had their pits not always but enough not to buy them again

Market Basket and Stop And Shop Latest Reviews

Recent published reviews

Trying to find out how much is on my gift card

Read all 87 reviews

Called to find out about renting a carpet cleaning machine When they finally answered the phone the person hung up the...

Read all 74 reviews

Market Basket and Stop And Shop Products and Services

Most reviewed product and services
  • Market Basket Manager (7 reviews)
  • Market Basket Customer Care (6 reviews)
  • Market Basket Cashier (5 reviews)
  • Stop And Shop Customer Care (5 reviews)
  • Stop And Shop Manager (4 reviews)
  • Stop And Shop Dill Relish Pickles (2 reviews)