PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shaws and Market Basket as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Market Basket

Shaws and Market Basket Overview

Total reviews
Company responses
Issues resolved

Shaws was first mentioned on PissedConsumer on Apr 28, 2008 and since then this brand received 348 reviews. It is 260 reviews more than Market Basket received since May 27, 2014.

Shaws and Market Basket Consumer Ratings

51 out of 622 in Food Stores category
34 out of 622 in Food Stores category
Customer service
38 in category
59 in category
Diversity of Products or Services
63 in category
24 in category
Discounts and Special Offers
37 in category
16 in category

According to consumer ratings and reviews, Market Basket ranks 17 points higher in the Food Stores category than Shaws. People gave Shaws 2.2 stars for Customer service criterion in Food Stores category and it is 113 points higher than the worst rated brand in this category. At the same time, Market Basket was rated 2 stars for Customer service criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Market Basket has a higher rating than Shaws. Regarding Discounts and Special Offers criterion, consumers gave Shaws 2.7 stars and it is 76% greater than other in category. Market Basket however was rated 3.2 stars and it is 89% greater than other in category.

Shaws and Market Basket Rating Details

Customer service
2.2 (138 reviews)
2 (39 reviews)
Reviewer's quote

I spoke with James in customer service. He was pleasant and compassionate and took note of my problem. I do take issue with the name of this site...


...Now the customer service line is closed and I can’t get my vehicle..

Diversity of Products or Services
2.8 (128 reviews)
3.2 (40 reviews)
Reviewer's quote

More and more when products run out it’s days before more are restocked. Customers reach into open cooked chicken wings vat and walk around the store eating them-leaving bones all over the floor OFTEN! Asians pick through grapes(multiple bags) looking for ALL perfect grapes-CONSTANTLY-leaving bags...


Overall will never go back to MB THEIR products are inferior to any other supermarkets and many customers are lower class of people. People fighting in parking lots over a space. Grepping food out of peoples hands i hope all their close down..

Discounts and Special Offers
2.7 (127 reviews)
3.2 (34 reviews)
Reviewer's quote

...Also with everyplace else, you NEED their app to get discounts. Many retired persons or those on fixed income who cannot afford or have NO interest in the internet can use discounts. JUST OFFER THE DISCOUNTS FOR ALL!!! NOT THAT FRIGGIN HARD TO UNDERSTAND!!!..


my issue is Market Basket prices keep going up and there's no need. It's all Greed Everytime I step foot into Market Basket you see price hike s..I use to like this stores prices


Shaws and Market Basket Pros and Cons

  • Thought it was getting better
  • Staff help
  • Products
  • Convenience
  • Low pricing for some items
  • Most staff friendly
  • Was treated very poorly
  • See my complaint submission why else do you think im here
  • Rude woman who bagged my groceries
  • Bad and rude customer service
  • Bad produce prices keep going up seems like every other day
  • When market basket had a monopoly

Shaws and Market Basket Most Positive Reviews

Top rated reviews

I have asked and asked why you do not carry Tropicana Orange Tangerine Orange Juice at your store in Ellsworth, Maine?...


I can only say Cashier # 406 Hanna Q - we all have bad days, but I was amazed at the negativity from this cashier, when...

Shaws and Market Basket Most Critical Reviews

Lowest rated reviews

I was in the Shaws Store located at in Dover, NH (851 Central Avenue) and have never experienced such terrible customer...


I have been a loyal Demoulas (when it was called Demoulas') for over 40 years. I have been shopping at the Rowley and N...

Shaws and Market Basket Latest Reviews

Recent published reviews

constantly moving location of ashland (mandatory) trash bags ( now kept at registers ) EXCEPT They are ALWAYS OUT OF...

Read all 348 reviews

I bought 4 loafs of seeded MB rye bread and all the bread had large holes in almost every slice, looks like mice got at...

Read all 88 reviews

Shaws and Market Basket Products and Services

Most reviewed product and services
  • Shaws Manager (43 reviews)
  • Shaws Customer Care (40 reviews)
  • Shaws Cashier (23 reviews)
  • Market Basket Manager (7 reviews)
  • Market Basket Customer Care (6 reviews)
  • Market Basket Cashier (5 reviews)