PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Market Basket and Shaws as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Market Basket

Market Basket and Shaws Overview

Total reviews
Company responses
Issues resolved

Shaws was first mentioned on PissedConsumer on Apr 28, 2008 and since then this brand received 345 reviews. It is 258 reviews more than Market Basket received since May 27, 2014.

Market Basket and Shaws Consumer Ratings

34 out of 720 in Food Stores category
52 out of 720 in Food Stores category
Product or Service Quality
48 in category
42 in category
Diversity of Products or Services
26 in category
65 in category
Customer service
59 in category
36 in category

According to consumer ratings and reviews, Market Basket ranks 18 points higher in the Food Stores category than Shaws. People gave Market Basket 2.4 stars for Product or Service Quality criterion in Food Stores category and it is 90 points higher than the worst rated brand in this category. At the same time, Shaws was rated 2.5 stars for Product or Service Quality criterion in this category and it is 96 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Market Basket has a higher rating than Shaws. Regarding Customer service criterion, consumers gave Market Basket 2 stars and it is 57% greater than other in category. Shaws however was rated 2.2 stars and it is 74% greater than other in category.

Market Basket and Shaws Rating Details

Product or Service Quality
2.4 (42 reviews)
2.5 (112 reviews)
Reviewer's quote

...- it has shrunk since I last bought it & the size is too small for the use it is for - the larger size made a difference Don't be like everyone else making product that is smaller then it was before but yet charging the same price - I've been buying this for a while and switched from Costco's Kirkland brand to yours but you are sending me back to Costco for this product - Your customers notice and are sad to see...

Jeanne M

Tried to purchase a beef rib (ribeye) roast yesterday, not an inexpensive item. Saw none out so waited to speak w/ the only butcher on duty at 3:00pm on a weekday. He told me there should be some out and pointed to the same area I already had checked. I thought he would join me to look again, but...

Diversity of Products or Services
3.2 (40 reviews)
2.8 (126 reviews)
Reviewer's quote

Don’t buy produce at all in Market Basket. Check your items 3-4 times before buying it. How can you tell when a store is going to closed. When they sell high and product is cheap... You think you are getting Organic, that’s a laugh. Check the bar code! Buycott, 5 digi 9, buy it5 digi 8, Nope4 digi...

Arelys P

I have never been so disrespected and embarrassed especially by a manager this manager obviously has issues and it's not fair to take it out on innocent people. I'm talking about the shaw's supermarket in Dartmouth, ma the only one in new Bedford (now I see why) this isn't the first time there's...

Jo a
Customer service
2 (39 reviews)
2.2 (136 reviews)
Reviewer's quote

...Now the customer service line is closed and I can’t get my vehicle..


...Multiple employees some even labeled “supervisor” or “manager” they DO NOT put the customer first. They judge, they assume, they make their own ideas of situations and then they humiliate, embarrass and degrade you in front of everyone. They should all be ashamed of their behavior as human bei BF a...


Market Basket and Shaws Pros and Cons

  • Convenience
  • Low pricing for some items
  • Most staff friendly
  • Thought it was getting better
  • Staff help
  • Products
  • Bad and rude customer service
  • Bad produce prices keep going up seems like every other day
  • When market basket had a monopoly
  • Was treated very poorly
  • See my complaint submission why else do you think im here
  • Rude woman who bagged my groceries

Market Basket and Shaws Most Positive Reviews

Top rated reviews

I can only say Cashier # 406 Hanna Q - we all have bad days, but I was amazed at the negativity from this cashier, when...


I have asked and asked why you do not carry Tropicana Orange Tangerine Orange Juice at your store in Ellsworth, Maine?...

Market Basket and Shaws Most Critical Reviews

Lowest rated reviews

I have been a loyal Demoulas (when it was called Demoulas') for over 40 years. I have been shopping at the Rowley and N...


I was in the Shaws Store located at in Dover, NH (851 Central Avenue) and have never experienced such terrible customer...

Market Basket and Shaws Latest Reviews

Recent published reviews

Trying to find out how much is on my gift card

Read all 87 reviews

when I use double bags of platic the bags do not break..

Read all 345 reviews

Market Basket and Shaws Products and Services

Most reviewed product and services
  • Market Basket Manager (7 reviews)
  • Market Basket Customer Care (6 reviews)
  • Market Basket Cashier (5 reviews)
  • Shaws Manager (43 reviews)
  • Shaws Customer Care (39 reviews)
  • Shaws Cashier (23 reviews)