PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Market Basket and Shaws as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Market Basket
Shaws

Market Basket and Shaws Overview

Total reviews
102
369
Company responses
0
0
Issues resolved
0
0

Market Basket and Shaws Consumer Ratings

Rank
39 out of 387 in Food Stores category
58 out of 387 in Food Stores category
Product or Service Quality
50 in category
47 in category
Diversity of Products or Services
32 in category
74 in category
Customer service
65 in category
38 in category
Value for money
21 in category
52 in category

Market Basket and Shaws Rating Details

Product or Service Quality
2.5 (46 reviews)
2.5 (118 reviews)
Reviewer's quote

...How RUDE!!! These folks have absolutely NO customer service skills! Are you all racist or something? Those people act like this ALL of the time. Store full of white folks who only speak to white folks. SAD..

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...customer service employee is just like interacting with a wild gorilla. She was not civil at all. Had such a high and mighty attitude and was accusing me of using a butter offer that started this week...

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Diversity of Products or Services
3.2 (43 reviews)
2.8 (134 reviews)
Reviewer's quote

Overall will never go back to MB THEIR products are inferior to any other supermarkets and many customers are lower class of people. People fighting in parking lots over a space. Grepping food out of peoples hands i hope all their close down..

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Extreme poor quality of products, lack of products, high prices..

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Customer service
1.9 (42 reviews)
2.2 (146 reviews)
Reviewer's quote

...See customer service for rating everything else good..

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...!!!!! fanstatic customer service ,very helpful . Dartmouth Massachusetts store rocks ..

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Value for money
3.3 (42 reviews)
2.7 (118 reviews)
Reviewer's quote

market Basket in Lynn Mass is not inforcing the hours that are for ONLY senior citizens shopping during the covid19. I am 70 years old and is asked to go and shop @6am and to find out the lines are so long with customers that are not seniors. you have lost a royal shopper.

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...I said I dont want a refund Im keeping my items I want my overcharge money back that was in the amount of 12. 00 . Manager Christian refused...

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Market Basket and Shaws Pros and Cons

Pros
  • Convenience
  • Low pricing for some items
  • Most staff friendly
  • Thought it was getting better
  • Staff help
  • Shaws has great prices
Cons
  • Bad and rude customer service
  • Bad produce prices keep going up seems like every other day
  • When market basket had a monopoly
  • See my complaint submission why else do you think im here
  • Was treated very poorly
  • Rude woman who bagged my groceries

Market Basket and Shaws Most Positive Reviews

Top rated reviews
5

I can only say Cashier # 406 Hanna Q - we all have bad days, but I was amazed at the negativity from this cashier, when...

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5

I have asked and asked why you do not carry Tropicana Orange Tangerine Orange Juice at your store in Ellsworth, Maine?...

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5

Went to Market Basket #4 East gate plaza 288 Chelmsford St. Chelmsford, MA a couple of weeks ago and took some free...

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5

Was told this idea was the district mgrs. Wifes idea.you used to mark your old glowers down in which several of us...

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Market Basket and Shaws Most Critical Reviews

Lowest rated reviews
1

I have been a loyal Demoulas (when it was called Demoulas') for over 40 years. I have been shopping at the Rowley and N...

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1

I was in the Shaws Store located at in Dover, NH (851 Central Avenue) and have never experienced such terrible customer...

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1

Very bad service cashier was mean I complain to managers was rene he do no thing I give him cashier no He threw to trash

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1

I just called to shaws super market-Burlington MA for check the price of snapple 6pk and 12pk
They took more than 10 min...

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Market Basket and Shaws Latest Reviews

Recent published reviews
1

NO employee acknowledged us while in the store. NONE. We were LITERALLY walking by, and standing NEXT TO employees who...

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No votes

After being on hold for extended time the youngest lady couldn't help!!! Then I got disconnected!!!! Totally...

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2.7

There was a fight that broke out because the employee thought he heard the customer mumble something under their breath...

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No votes

I was the victim of a very vulgar comment by a Joey Gibbons on Facebook. I reported it to Facebook, and when I looked...

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Market Basket and Shaws Products and Services

Most reviewed product and services
  • Market Basket Manager (8 reviews)
  • Market Basket Customer Care (8 reviews)
  • Market Basket Sanitary Conditions (6 reviews)
  • Shaws Manager (45 reviews)
  • Shaws Customer Care (42 reviews)
  • Shaws Cashier (23 reviews)