PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mariner Finance and Springleaf Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mariner Finance
Springleaf Financial

Mariner Finance and Springleaf Financial Overview

Total reviews
371
460
Company responses
33
0
Issues resolved
2
2

Springleaf Financial was first mentioned on PissedConsumer on Apr 10, 2011 and since then this brand received 460 reviews. It is 89 reviews more than Mariner Finance received since Dec 26, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mariner Finance customer support team than with Springleaf Financial customer service.

Mariner Finance and Springleaf Financial Consumer Ratings

Rank
143 out of 1293 in Loans and Mortgages category
160 out of 1293 in Loans and Mortgages category
Customer service
119 in category
144 in category
Website
181 in category
143 in category
Staff
122 in category
112 in category

According to consumer ratings and reviews, Mariner Finance ranks 17 points higher in the Loans and Mortgages category than Springleaf Financial. People gave Mariner Finance 1.4 stars for Customer service criterion in Loans and Mortgages category and it is 232 points higher than the worst rated brand in this category. At the same time, Springleaf Financial was rated 1.3 stars for Customer service criterion in this category and it is 207 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Springleaf Financial has a higher rating than Mariner Finance. Regarding Staff criterion, consumers gave Mariner Finance 1.4 stars and it is 65% greater than other in category. Springleaf Financial however was rated 1.5 stars and it is 68% greater than other in category.

Mariner Finance and Springleaf Financial Rating Details

Customer service
1.4 (186 reviews)
1.3 (123 reviews)
Reviewer's quote

I made a huge mistakes mariner finance. Th ur was not fraudulent... when I looked at my account to see how much the check was for... I was thinking it was 800 but in reality it was 1200.00 and I am want to say sorry for my mistake. Thank you for clarifying my loan.

Stephanie P

...Also I may add, the customer service from Springleaf and one financial had been great. Thank you..

Bernadette S
Website
1.5 (177 reviews)
1.7 (109 reviews)
Reviewer's quote

A relative applied for a loan through the website after receiving an offer in the mail. Completed the online application and was approved. She had two task to complete; one was to share bank records and next a “PHOTO...

E J

...which I have not gone by in over 20 years! There is no number to call to complain to request to have my name removed from the mail list and nothing on their website either. Some poor soul at the local office is going to get an ear full, because I have had it! Tired of throwing these mailings in my shredder at...

PissedConsumer845608
Staff
1.4 (173 reviews)
1.5 (58 reviews)
Reviewer's quote

...sign papers then tell you no insurance is available ! Refuse to give pay off amounts try to take you to court with no notice ! The place is a joke ! The staff are shady as ever ! Yes I may have been behind a payment, due to health issues but they make no mercy they are all about trying to do things illegal and sneaky ! They give misleading stories and lies to get business ! I will never refer no one to them nor do business with them ever again ! They are shady and rude ! The branch managers are shiesty and lie constantly ! Things happen emergencies happen however to down right talk to a customer like a dog and they are *** of the earth is unacceptable ! They are all ruthless ! They are not there for the customers they...

PissedConsumer1299048

The staff is very rude, unwilling to arrange payment options. Even called the Corporate office to file a complaint against local office and was told that I needed to call them and then hung up on!!!! Made my payments every month on time, local office said I missed payments and sent a letter, saying...

PissedConsumer836060

Mariner Finance and Springleaf Financial Pros and Cons

Pros
  • Customer service
  • Staff
  • People in how they talked to you
  • Agents were very nice
  • Staff
  • Friendly service
Cons
  • Poor customer service
  • Quality
  • Lied to me plan and simple
  • Customer service
  • Lack of resolution to my issue
  • Lack of issue resolution

Mariner Finance and Springleaf Financial Most Positive Reviews

Top rated reviews
5

My father that is eldrely recieved the "check" in mail. After reviewing the loan he went to bank and deposited. They...

5

I don't have a complaint but I have all nice things to say about springleaf financial services especially the branch...

Mariner Finance and Springleaf Financial Most Critical Reviews

Lowest rated reviews
1

We make a payment weekly ! We were told by a staff member as long as you had your payment made by the time the other...

1

I keep getting annoying solicitation letters from this company for over a year, when i have repeatedly by phone and...

Mariner Finance and Springleaf Financial Latest Reviews

Recent published reviews
1

They took me to court for a little over $500. Instead of going to court I paid $549. They sent a letter about my account...

Read all 371 reviews

I was just notified that there is something on my credit report that is showing charged off that I paid. The company...

Read all 460 reviews

Mariner Finance and Springleaf Financial Products and Services

Most reviewed product and services
  • Mariner Finance Loan (130 reviews)
  • Mariner Finance Customer Care (60 reviews)
  • Mariner Finance Auto Loan (20 reviews)
  • Springleaf Financial Loan (296 reviews)
  • Springleaf Financial Customer Care (25 reviews)
  • Springleaf Financial Auto Loan (18 reviews)