PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mariner Finance and Springleaf Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mariner Finance
Springleaf Financial

Mariner Finance and Springleaf Financial Overview

Total reviews 390 461
Company responses 33 0
Issues resolved 2 2

Mariner Finance and Springleaf Financial Consumer Ratings

Rank
149 out of 900 in Loans and Mortgages category
169 out of 900 in Loans and Mortgages category
Customer service
123 in category
152 in category
Website
191 in category
151 in category
Billing Practices
125 in category
158 in category
Diversity of Products or Services
128 in category
153 in category

Mariner Finance and Springleaf Financial Rating Details

Customer service
1.4 (200 reviews)
1.3 (123 reviews)
Reviewer's quote

...DON'T have a CUSTOMER SERVICE job!! Get a job where you are in the back room, away from people. Since you are a REPRESENTATIVE of your employer!!! I felt like she didn't want to handle/touch ANYTHING from a person of color. I don't know if she thought my color would rub off on her...

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...Also I may add, the customer service from Springleaf and one financial had been great. Thank you..

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Website
1.5 (188 reviews)
1.7 (109 reviews)
Reviewer's quote

A relative applied for a loan through the website after receiving an offer in the mail. Completed the online application and was approved. She had two task to complete; one was to share bank records and next a “PHOTO...

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...which I have not gone by in over 20 years! There is no number to call to complain to request to have my name removed from the mail list and nothing on their website either. Some poor soul at the local office is going to get an ear full, because I have had it! Tired of throwing these mailings in my shredder at...

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Billing Practices
1.4 (182 reviews)
1.2 (53 reviews)
Reviewer's quote

...I would advise customers to avoid doing business with Mariner and to report the company's practices to the Consumer Financial Protection Bureau at https://www. consumerfinance. gov/complaint/ ..

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...I will billing you for two years of it..

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Diversity of Products or Services
1.5 (182 reviews)
1.4 (86 reviews)
Reviewer's quote

Just wasn't satisfied with the services provided. Twice we entered local offices how being told we were approved and set for 2 hours. Seemed like employees don't know what they're doing or your Underwriters need to step up their game...

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I got a loan i think in 2015...long story short... thought the interest rate was 3.4% but turned out to be 34% which i think is over state law limit...the girl that finalized the paper work failed to go over the rate part after i told her i left my glasses at home and could not read the contract..i...

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Mariner Finance and Springleaf Financial Pros and Cons

Pros
  • Customer service
  • Staff
  • People in how they talked to you
  • Agents were very nice
  • Staff
  • Friendly service
Cons
  • Poor customer service
  • Quality
  • Lied to me plan and simple
  • Customer service
  • Lack of resolution to my issue
  • Lack of issue resolution

Mariner Finance and Springleaf Financial Most Positive Reviews

Top rated reviews
5

My father that is eldrely recieved the "check" in mail. After reviewing the loan he went to bank and deposited. They...

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5

I don't have a complaint but I have all nice things to say about springleaf financial services especially the branch...

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5

I purchased carpet recently and needed a loan. The carpet company was running a special with mariner for 6 months...

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5

I have been helped with a loan twice in the past 2 years. I cannot say enough about the courteous and kind way i was rec...

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Mariner Finance and Springleaf Financial Most Critical Reviews

Lowest rated reviews
1

We make a payment weekly ! We were told by a staff member as long as you had your payment made by the time the other...

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1

I keep getting annoying solicitation letters from this company for over a year, when i have repeatedly by phone and...

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1

If you are planning on financing your new Davis and Davis HVAC system through the company they offer, please read this r...

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1

I've been paying off my loan for years now and the balance never seemed to go down. Then earlier this year I was on...

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Mariner Finance and Springleaf Financial Latest Reviews

Recent published reviews
No votes

Unable to connect with the accounting department they have no contact information at all to be able to locate missing...

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No votes

You are saying i have a loan and i am in bankruptcy My name is Alan Wade phone 662 429 0915 . Please refer back to me .

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1

I did not sign up, offer, give permission or otherwise contact the Mariner Finance Florida Inc for any loans or debt iss...

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No votes

I was just notified that there is something on my credit report that is showing charged off that I paid. The company...

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Mariner Finance and Springleaf Financial Products and Services

Most reviewed product and services
  • Mariner Finance Loan (136 reviews)
  • Mariner Finance Customer Care (61 reviews)
  • Mariner Finance Auto Loan (20 reviews)
  • Springleaf Financial Loan (297 reviews)
  • Springleaf Financial Customer Care (25 reviews)
  • Springleaf Financial Auto Loan (18 reviews)