PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Marcos Pizza and Papa Johns Pizza as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Marcos Pizza
Papa Johns Pizza

Marcos Pizza and Papa Johns Pizza Overview

Total reviews
1072
1027
Company responses
0
0
Issues resolved
7
3

Marcos Pizza was first mentioned on PissedConsumer on Mar 15, 2012 and since then this brand received 1072 reviews. It is 45 reviews more than Papa Johns Pizza received since Jan 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Marcos Pizza customer support team than with Papa Johns Pizza customer service.

Marcos Pizza and Papa Johns Pizza Consumer Ratings

Rank
39 out of 1073 in Fast Food category
72 out of 1073 in Fast Food category
Customer service
43 in category
56 in category
Staff
38 in category
56 in category
Website
54 in category
63 in category

According to consumer ratings and reviews, Marcos Pizza ranks 33 points higher in the Fast Food category than Papa Johns Pizza. People gave Marcos Pizza 1.6 stars for Customer service criterion in Fast Food category and it is 84 points higher than the worst rated brand in this category. At the same time, Papa Johns Pizza was rated 1.5 stars for Customer service criterion in this category and it is 71 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Marcos Pizza has a higher rating than Papa Johns Pizza. Regarding Website criterion, consumers gave Marcos Pizza 2.5 stars and it is 57% greater than other in category. Papa Johns Pizza however was rated 2.4 stars and it is 50% greater than other in category.

Marcos Pizza and Papa Johns Pizza Rating Details

Customer service
1.6 (557 reviews)
1.5 (279 reviews)
Reviewer's quote

...I’m disappointed by their customer service time and time again..

Manolo

...I have called customer service twice both times I was told I would get a call back in 24 -48 hours . No callback..

PissedConsumer1714107
Staff
1.8 (523 reviews)
1.6 (239 reviews)
Reviewer's quote

...Staff in street clothes in the kitchen scratching their hair over someone making pizza. 4. Cashier sneezed and a glob of mucus came out of his nose...

Venus R

...Current manager staff is arrogant, patronizing, and can't seem to accept responsibility for mistakes (yes, they now make consistent, repeated mistakes). Have lost this family until they replace the current managers. Drivers are professional and worth their good tips...

Robert
Website
2.5 (505 reviews)
2.4 (252 reviews)
Reviewer's quote

I order Marcos all the time and I have to say that the website is by far the worst I have ever experienced. So much redundancy. Just let me login and order remember me...

Richard M

...When i called up there they said they refuse to deliver to my area because "black people" i asked them why they not take delivery down off website then. They said corpoarate wont let them. So lot people orderinf pizzas out here not getting them and no refunf its been 6 days they owe ne $30..

Charlotte

Marcos Pizza and Papa Johns Pizza Pros and Cons

Pros
  • Food is great
  • Really good quality pizza
  • Taste of their pizza
  • Customer service horrobile
  • Close to home
  • No pros
Cons
  • Customer service
  • Service
  • Manager attitude
  • Customer service
  • Unprofessional staff
  • Service

Marcos Pizza and Papa Johns Pizza Most Positive Reviews

Top rated reviews
5

All good!!! We have moved to Sebring Fl AND YOU ARE NOT HERE:: we miss you please come to Sebring Fl:: WE NEED YOU...

5

on Friday, at approximately 5:30 pm, we called in a pizza order to our local papa johns pizza in rockingham nc! they...

Marcos Pizza and Papa Johns Pizza Most Critical Reviews

Lowest rated reviews
1

Ordered a steak and cheese bruno, hot as in not a cold cut sub. Also paid for delivery...1 hour after placing order onl...

1

i am complaining from hobbs NM order 0133 , your pizza is so disgusting because the cheese was so raw and it was nasty...

Marcos Pizza and Papa Johns Pizza Latest Reviews

Recent published reviews
1

Absolute waste of time.... thanks for reminding me of why I stopped getting anything there

Read all 1072 reviews
1.4

3 times they got thw wrong order and i was never apologized to or nothing this was bs

Read all 1027 reviews

Marcos Pizza and Papa Johns Pizza Products and Services

Most reviewed product and services
  • Marcos Pizza Pizza (293 reviews)
  • Marcos Pizza Customer Care (120 reviews)
  • Marcos Pizza Delivery Service (116 reviews)
  • Papa Johns Pizza Pizza (586 reviews)
  • Papa Johns Pizza Delivery Service (78 reviews)
  • Papa Johns Pizza Customer Care (60 reviews)