PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norton Antivirus and Malwarebytes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norton Antivirus
Malwarebytes

Norton Antivirus and Malwarebytes Overview

Total reviews 236 212
Company responses 0 0
Issues resolved 2 4

Norton Antivirus and Malwarebytes Consumer Ratings

Rank
188 out of 1066 in Software category
149 out of 1066 in Software category
Customer service
118 in category
145 in category
Product or Service Quality
124 in category
96 in category
Privacy and Data Security
117 in category
88 in category
Price Affordability
145 in category
129 in category

Norton Antivirus and Malwarebytes Rating Details

Customer service
1.5 (77 reviews)
1.3 (93 reviews)
Reviewer's quote

Terrible customer service when attempting to sign up for upgrade..

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Their site also SEEMS to provide a customer service option with live chat or email but when you click on the link you get this: "oops the page you're looking for doesn't exist" and the only option is to go roam their site looking for help. I submitted a "ticket" and we'll see if I actually get a...

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Product or Service Quality
1.9 (69 reviews)
2.2 (78 reviews)
Reviewer's quote

...It seems like a costly worthless product..

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The articles only work if your account is already set up and that can't happen w/o their "activate" email once you've purchased a product. Finally what DID WORK was the "chat line" with Customer Support. Granted I had to wait 20 minutes with 6 calls in front of me, and granted it wasn't verbal...

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Privacy and Data Security
2.1 (62 reviews)
2.6 (61 reviews)
Reviewer's quote

Ive been on hold for over 30 minutes and nobodys answering does anybody work at Norton !! Listening to this crazy jingle over and over and over It didnt download right and I dont know If my phone Protected as my Data being protected. !!..

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" The sudden restart that occurred in seconds caused a substantial loss of data (at the time I was writing code for a website that is now gone). I am NOT able to restore the so-called "suspicious files" because I am on a trial of the full version of Malwarebyes. Only paying customers have the...

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Price Affordability
2.2 (61 reviews)
2.4 (62 reviews)
Reviewer's quote

the service rep said they would match any retailer's price and sell me the product I wanted. I agreed; the next day I found that I had been charged for a product that I did not want and the price was more than double what the service rep had quoted. Immediately I contacted Customer Service (via...

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...I explained our Situation and asked about any type of Senior Discount or if they Could help Lower Price a Little Bit . Sales Lady was Very Abrupt and Rude with responses. I will never recommend Malewarebytes to anyone...

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Norton Antivirus and Malwarebytes Pros and Cons

Pros
  • All good but auto renewall tactics
  • Good software
  • Good quality antivirus
  • Good product
  • It intercepts some malicious websites
  • Software seems to work well enough
Cons
  • Customer service
  • Price
  • This is like cheating the customer
  • Customer service
  • Lack of contact phone or email
  • No phone number

Norton Antivirus and Malwarebytes Most Positive Reviews

Top rated reviews
5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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5

A doubleclick on the icon starts to connect but goes dead after a few seconds. I normally use Microsoft Internet...

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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5

Please call me instead of emails i would appreciate very much thanking you Joe.

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Norton Antivirus and Malwarebytes Most Critical Reviews

Lowest rated reviews
1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

Windows uninstall wouldn't remove it: stated program is active; can't remove. Same results with Revo Uninstaller. Fina...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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1

Why don't they have a number to call??? I have had serious concerns about how well my computer is really being...

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Norton Antivirus and Malwarebytes Latest Reviews

Recent published reviews
1

Terrible customer service when attempting to sign up for upgrade

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No votes

dear sirs yesterday I bought malwarebytes premium and privacy. I don't think its working can you help me.

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2.6

I am online burches of Norton antivirus but my account has detected 1199 Indian rupee but not install why is not send...

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No votes

Bought your 10 buck ad on protection. Took the code you sent me. Put it in my other devise. Said I have too many...

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Norton Antivirus and Malwarebytes Products and Services

Most reviewed product and services
  • Norton Antivirus Antivirus (109 reviews)
  • Norton Antivirus Technical Support (16 reviews)
  • Norton Antivirus Subscription (15 reviews)
  • Malwarebytes Anti-malware Software (42 reviews)
  • Malwarebytes Premium Subscription (23 reviews)
  • Malwarebytes Technical Support (19 reviews)