PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norton Antivirus and Malwarebytes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norton Antivirus
Malwarebytes

Norton Antivirus and Malwarebytes Overview

Total reviews 297 263
Company responses 0 0
Issues resolved 3 4

Norton Antivirus and Malwarebytes Consumer Ratings

Rank
191 out of 1068 in Software category
155 out of 1068 in Software category
Customer service
122 in category
147 in category
Product or Service Quality
127 in category
94 in category
Website
175 in category
166 in category
Billing Practices
143 in category
113 in category

Norton Antivirus and Malwarebytes Rating Details

Customer service
1.5 (104 reviews)
1.3 (119 reviews)
Reviewer's quote

...Couldnt understand the customer service people. Promised repeatedly that my account was cancelled. Not so...

Read full review

...Immediately, within 1/2 hour emailed and called Malwarebytes customer service. No answer on phone (made numerous calls over several days)no response by email. It took Malwarebytes 8 days to respond by email...

Read full review
Product or Service Quality
1.9 (95 reviews)
2.2 (99 reviews)
Reviewer's quote

..." As a consumer, I should have the right to cancel an annual subscription type product and get a pro-rated refund for the unused portion of the subscription/service..

Read full review

...This is 4-5 tries to activate this awful product and on top of that. No one answers the calls. On our account, we can see the new software license, and you click activate, nothing happens...

Read full review
Website
1.8 (88 reviews)
1.9 (107 reviews)
Reviewer's quote

...Because I always shop Norton website for sales for my Norton 360 Subscription. You can review my past account history. If I cannot trust a Norton Technician do the right thing by informing what they are doing with my account who can I trust as a long time, the valuable customer...

Read full review

...I then called Malwarebytes, at the number supplied on your website. The tech told me that I had to purchase a two hundred Google card but that Malwarebytes would refund the amount to my account. Normally I would not participate in such an action...

Read full review
Billing Practices
1.5 (83 reviews)
1.9 (86 reviews)
Reviewer's quote

...went to update / install now need to give them billing info credit card is required, no support from help desk 3 levels up same answers, have to give a cc number to activate a legal copy that was verified by them. they have a great record for double billing. can not return sw as open...

Read full review

...Is there any possibility, repeat, ANY POSSIBILITY, to discontinue billing from this company for its worthless product? Please advise. Laurence C. Harmon, Attorney at Law 952 975 ****..

Read full review

Norton Antivirus and Malwarebytes Pros and Cons

Pros
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • Good software
  • Good product
  • It intercepts some malicious websites
  • Lousy customer service
Cons
  • Customer service
  • Price
  • This is like cheating the customer
  • Customer service
  • Lack of contact phone or email
  • No phone number

Norton Antivirus and Malwarebytes Most Positive Reviews

Top rated reviews
5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

Read full review
5

A doubleclick on the icon starts to connect but goes dead after a few seconds. I normally use Microsoft Internet...

Read full review
5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

Read full review
5

Please call me instead of emails i would appreciate very much thanking you Joe.

Read full review

Norton Antivirus and Malwarebytes Most Critical Reviews

Lowest rated reviews
1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

Read full review
1

Windows uninstall wouldn't remove it: stated program is active; can't remove. Same results with Revo Uninstaller. Fina...

Read full review
1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

Read full review
1

Why don't they have a number to call??? I have had serious concerns about how well my computer is really being...

Read full review

Norton Antivirus and Malwarebytes Latest Reviews

Recent published reviews
1

Paid for Norton Antivirus, Unable to download - message said 'Norton stopped working'. Attempted to contact Norton by...

Read full review
No votes

Replaced hard drive and upgraded to windows 10 in my computer, need to reload Malwarebytes Pro back on my system.

Read full review
No votes

received email stating I was being charged $499.00 for yearly subcription and security, when I don't even have Norton...

Read full review
1

Had to replace the hard drive and upgrade to windows 10.
Want to reload Malwarebytes Pro to the new system but unable to...

Read full review

Norton Antivirus and Malwarebytes Products and Services

Most reviewed product and services
  • Norton Antivirus Antivirus (124 reviews)
  • Norton Antivirus Technical Support (19 reviews)
  • Norton Antivirus Subscription (17 reviews)
  • Malwarebytes Anti-malware Software (46 reviews)
  • Malwarebytes Premium Subscription (27 reviews)
  • Malwarebytes Technical Support (20 reviews)