Norton Antivirus vs Malwarebytes
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Our website collected and compiled various consumer reviews about Norton Antivirus and Malwarebytes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Norton Antivirus and Malwarebytes Overview
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Total reviews |
236
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212
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Company responses |
0 |
0 |
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Issues resolved |
2 |
4 |
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Norton Antivirus and Malwarebytes Consumer Ratings
Rank
188
out of 1066 in Software category
149
out of 1066 in Software category
Customer service
118
in category
145
in category
Product or Service Quality
124
in category
96
in category
Privacy and Data Security
117
in category
88
in category
Price Affordability
145
in category
129
in category
Norton Antivirus and Malwarebytes Rating Details
Reviewer's quote
Terrible customer service when attempting to sign up for upgrade..
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Their site also SEEMS to provide a customer service option with live chat or email but when you click on the link you get this: "oops the page you're looking for doesn't exist" and the only option is to go roam their site looking for help. I submitted a "ticket" and we'll see if I actually get a...
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Product or Service Quality
Reviewer's quote
...It seems like a costly worthless product..
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The articles only work if your account is already set up and that can't happen w/o their "activate" email once you've purchased a product. Finally what DID WORK was the "chat line" with Customer Support. Granted I had to wait 20 minutes with 6 calls in front of me, and granted it wasn't verbal...
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Privacy and Data Security
Reviewer's quote
Ive been on hold for over 30 minutes and nobodys answering does anybody work at Norton !! Listening to this crazy jingle over and over and over It didnt download right and I dont know If my phone Protected as my Data being protected. !!..
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" The sudden restart that occurred in seconds caused a substantial loss of data (at the time I was writing code for a website that is now gone). I am NOT able to restore the so-called "suspicious files" because I am on a trial of the full version of Malwarebyes. Only paying customers have the...
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Reviewer's quote
the service rep said they would match any retailer's price and sell me the product I wanted. I agreed; the next day I found that I had been charged for a product that I did not want and the price was more than double what the service rep had quoted. Immediately I contacted Customer Service (via...
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...I explained our Situation and asked about any type of Senior Discount or if they Could help Lower Price a Little Bit . Sales Lady was Very Abrupt and Rude with responses. I will never recommend Malewarebytes to anyone...
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Norton Antivirus and Malwarebytes Pros and Cons
Pros
- All good but auto renewall tactics
- Good software
- Good quality antivirus
- Good product
- It intercepts some malicious websites
- Software seems to work well enough
Cons
- Customer service
- Price
- This is like cheating the customer
- Customer service
- Lack of contact phone or email
- No phone number
Norton Antivirus and Malwarebytes Most Positive Reviews
Top rated reviews
Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...
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A doubleclick on the icon starts to connect but goes dead after a few seconds. I normally use Microsoft Internet...
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I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.
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Please call me instead of emails i would appreciate very much thanking you Joe.
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Norton Antivirus and Malwarebytes Most Critical Reviews
Lowest rated reviews
I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...
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Windows uninstall wouldn't remove it: stated program is active; can't remove. Same results with Revo Uninstaller. Fina...
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Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...
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Why don't they have a number to call??? I have had serious concerns about how well my computer is really being...
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Norton Antivirus and Malwarebytes Latest Reviews
Recent published reviews
Terrible customer service when attempting to sign up for upgrade
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No votes
dear sirs yesterday I bought malwarebytes premium and privacy. I don't think its working can you help me.
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I am online burches of Norton antivirus but my account has detected 1199 Indian rupee but not install why is not send...
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No votes
Bought your 10 buck ad on protection. Took the code you sent me. Put it in my other devise. Said I have too many...
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Norton Antivirus and Malwarebytes Products and Services
Most reviewed product and services
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Norton Antivirus Antivirus
(109 reviews)
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Norton Antivirus Technical Support
(16 reviews)
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Norton Antivirus Subscription
(15 reviews)
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Malwarebytes Anti-malware Software
(42 reviews)
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Malwarebytes Premium Subscription
(23 reviews)
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Malwarebytes Technical Support
(19 reviews)
How would you compare Norton Antivirus vs Malwarebytes?
Norton bogs down a computer due the way they set up how their software operates. But customer service after the sale is historically better, in fact it's very good.
We did get a virus, and Norton helped it get handled... But the conflicts were still hard to over come with Microsoft networking gateways. Constantly having issues everytime we got an update from Microsoft. It was hard to tell whos problem that was..
.So we changed... and the problems went away... But: Malwarebytes is simply not interested in customer service after the sale.
In fact they are very poor and with ransomware people that almost took out computer, malwarebytes simply gave up even though the computer still was running on. So Norton is better, they did not abandon us as Malwarebytes did recently.
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It is not a question of which one. You can run both at the same, and each covers different things.
I run both on my Windows 7 machine. Norton is supplied as part of my Comcast Internet subscription at no extra cost. I decided I had to have something better after I accidently typed in youtibe-dot-com instead of youtube.com and a screen came up claiming to be a ransomware screen. It locked my browser.
It took at least an hour to figure out it was not real ransomware, but just some JavaScript trick or something. Why didn't Norton catch it? So I got MalwareBytes 3 Premium and have been using it ever since. When a website gets flagged, it is most often by MalwareBytes.
Nevertheless I keep Norton AV running since it is free and runs scans on downloaded files much faster than MalwareBytes.
On the latest Windows 10, Microsoft's built-in AV is now almost as good as the other AV products, so that is all the traditional AV I run on my wife's W-10 machine. I do run MalwareBytes on her machine.