PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norton AntiVirus and Malwarebytes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norton AntiVirus
Malwarebytes

Norton AntiVirus and Malwarebytes Overview

Total reviews 740 550
Company responses 0 0
Issues resolved 16 10

Norton AntiVirus and Malwarebytes Consumer Ratings

Rank
449 out of 5612 in Software category
398 out of 5612 in Software category
Customer service
363 in category
416 in category
Product or Service Quality
419 in category
314 in category
Website
463 in category
384 in category
Billing Practices
422 in category
391 in category

Norton AntiVirus and Malwarebytes Rating Details

Customer service
1.7
(279 reviews)
1.5
(243 reviews)
Reviewer's quote

Fantastic customer service and easy to resolve refund. Quick call time and knowledgeable service ready to action. Refund completed without delay..

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...This customer service is so bad that I think that you are not interested in my business..

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Product or Service Quality
2
(253 reviews)
2.3
(204 reviews)
Reviewer's quote

I wish to cancel my subscription to Norton computer services. I have tried all the obvious ways to advise you of this: Replied to several emails. Tried to phone all the numbers shown on websites...

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I have the license key: Product: Malwarebytes Premium, Key: CBRN6-XZH3M-RN236-C8HAE. The Reference number is 41229****, on 9/13/23 at 9:05 pm. When I try and click on "Change my app recommendation settings," there is a list of apps, but none from Malwarebytes because it won't download to my new...

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Website
1.9
(242 reviews)
2
(204 reviews)
Reviewer's quote

...But strangely, when I tried to login Norton website did not recognize the email attached to my account. Tried to request a password change and got the same response. Their system did not recognize the email attached to the account, but they still auto renewed the subscription...

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...Could not do it on website. No phone number!!! !!! !!!..

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Billing Practices
1.7
(239 reviews)
1.9
(183 reviews)
Reviewer's quote

Billing practices are awful with the auto renewal. It is too hard to turn off auto billing and speak with customer service reps!!!..

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It is aggrevating beyond comprehension that Malwarebytes doesn't have a customer support number that a customer could "actually talk to" in the case of a Billing or Technical issue. My one-year ends 12/7/2022. l plan to drop them like a rock and find another company that actually cares about its...

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Norton AntiVirus and Malwarebytes Pros and Cons

Pros
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • I believe their products are good
  • Good product
  • Lousy customer service
  • It intercepts some malicious websites
Cons
  • Customer service
  • This is like cheating the customer
  • Hard to get a live support on phone
  • Customer service
  • Lack of contact phone or email
  • No support whatsoever

Norton AntiVirus and Malwarebytes Most Positive Reviews

Top rated reviews
5

Every time I call Norton, the call is being intercepted by eastern Indians.
My fault for falling for the scam and allowin...

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5

I had cancelled my subscription last year and when it came to JAN 4 2022
I was charged which I should have not of been. I...

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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5

I had to purchase Malwarebytes premium plus to get activation of privacy within the Malwarebytes premium plus...

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Norton AntiVirus and Malwarebytes Most Critical Reviews

Lowest rated reviews
1

I encountered difficulty installing the newest Norton antivirus and the chat agent transferred me to some very unprofess...

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1

Turn your pop-ups off that's on my computer because I already have protection and I'm sick of seeing them I will go to...

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1



07-10-2016 I had an Unauthorised Renewal Payment come from my Paypal Account for $139.99 (3 times the current price)

I...

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1

Why don't they have a number to call??? I have had serious concerns about how well my computer is really being...

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Norton AntiVirus and Malwarebytes Latest Reviews

Recent published reviews
No votes

Received a call yesterday saying that I owed $8502.76 and I dont have a card and I dont know how to use my banking...

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5

I just bought a new laptop on 3/2/24, and I wanted to add Malwarebytes to my new laptop. I have it on my old laptop,...

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1

Your still taking money from my bank 2 year on
I would like to talk to someone as I have correctly followed steps, yet yo...

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3

This past week I suddenly had a message appear that my laptop was locked for security purposes and I needed to contact M...

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