PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norton Antivirus and Malwarebytes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norton Antivirus
Malwarebytes

Norton Antivirus and Malwarebytes Overview

Total reviews
157
162
Company responses
0
0
Issues resolved
1
3

Malwarebytes was first mentioned on PissedConsumer on Apr 27, 2010 and since then this brand received 162 reviews. It is 5 reviews more than Norton Antivirus received since Jul 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Malwarebytes customer support team than with Norton Antivirus customer service.

Norton Antivirus and Malwarebytes Consumer Ratings

Rank
172 out of 1359 in Software category
139 out of 1359 in Software category
Customer service
119 in category
135 in category
Product or Service Quality
109 in category
84 in category
Website
155 in category
130 in category

According to consumer ratings and reviews, Malwarebytes ranks 33 points higher in the Software category than Norton Antivirus. People gave Norton Antivirus 1.4 stars for Customer service criterion in Software category and it is 275 points higher than the worst rated brand in this category. At the same time, Malwarebytes was rated 1.2 stars for Customer service criterion in this category and it is 259 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Malwarebytes has a higher rating than Norton Antivirus. Regarding Website criterion, consumers gave Norton Antivirus 1.9 stars and it is 61% greater than other in category. Malwarebytes however was rated 2 stars and it is 67% greater than other in category.

Norton Antivirus and Malwarebytes Rating Details

Customer service
1.4 (45 reviews)
1.2 (66 reviews)
Reviewer's quote

...This made me nervous, so I called the customer service line. The person I was talking to did not make me feel like I was talking to Norton. and I hung up...

PissedConsumer1653927

...Tried 3 times to reach customer service for help and to ascertain what I was doing wrong and never was able to reach anyone..

PissedConsumer1696942
Product or Service Quality
1.9 (38 reviews)
2.1 (59 reviews)
Reviewer's quote

...The big problem is that companies expand there services overseas, china, Malaysia, Taiwan India etc..

James T

I have personally contacted this company, by phone, on three occasions, attempting to discontinue service. The product is useless to me. On each occasion, representatives of the company assured me that whatever contract I may have had with them was no longer operative, and I would no longer be...

Dr. L
Website
1.9 (34 reviews)
2 (58 reviews)
Reviewer's quote

...no way found on website to send email ..

Makaylyn

...No website responds, no phone # posted. I wouldn't even be able to get a refund if I wanted to quit my new subscription..

Leo S

Norton Antivirus and Malwarebytes Pros and Cons

Pros
  • User friendly
  • Product
  • Good software
  • Good product
  • Malwarebytes was great until is kept malfunctioning
  • It intercepts some malicious websites
Cons
  • Price
  • Customer service
  • This is like cheating the customer
  • Customer service
  • Lack of contact phone or email
  • No phone number

Norton Antivirus and Malwarebytes Most Positive Reviews

Top rated reviews
5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

4.8

I sent in a ticket and it has been days and the response time is Slow as a SNAIL i sometimes wonder if they even have...

Norton Antivirus and Malwarebytes Most Critical Reviews

Lowest rated reviews
1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

1

Windows uninstall wouldn't remove it: stated program is active; can't remove. Same results with Revo Uninstaller. Fina...

Norton Antivirus and Malwarebytes Latest Reviews

Recent published reviews

I renewed NY notron anti-virus protection, but I'm no getting any information and other details so please help me..

Read all 157 reviews
2.9

I cancelled my Malwarebytes software subscription in 2015, but in December 2019 they sent me a bill for renewal. I did n...

Read all 162 reviews

Norton Antivirus and Malwarebytes Products and Services

Most reviewed product and services
  • Norton Antivirus Antivirus (94 reviews)
  • Norton Antivirus Technical Support (15 reviews)
  • Norton Antivirus Subscription (10 reviews)
  • Malwarebytes Anti-malware Software (35 reviews)
  • Malwarebytes Premium Subscription (20 reviews)
  • Malwarebytes Technical Support (16 reviews)