PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Malwarebytes and Norton AntiVirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Malwarebytes
Norton AntiVirus

Malwarebytes and Norton AntiVirus Overview

Total reviews 549 732
Company responses 0 0
Issues resolved 10 16

Malwarebytes and Norton AntiVirus Consumer Ratings

Rank
395 out of 5482 in Software category
441 out of 5482 in Software category
Customer service
404 in category
346 in category
Website
370 in category
445 in category
Product or Service Quality
305 in category
404 in category
Billing Practices
382 in category
407 in category

Malwarebytes and Norton AntiVirus Rating Details

Customer service
1.5
(242 reviews)
1.7
(275 reviews)
Reviewer's quote

...This customer service is so bad that I think that you are not interested in my business..

Read full review

Fantastic customer service and easy to resolve refund. Quick call time and knowledgeable service ready to action. Refund completed without delay..

Read full review
Website
2
(203 reviews)
1.9
(238 reviews)
Reviewer's quote

...Could not do it on website. No phone number!!! !!! !!!..

Read full review

...But strangely, when I tried to login Norton website did not recognize the email attached to my account. Tried to request a password change and got the same response. Their system did not recognize the email attached to the account, but they still auto renewed the subscription...

Read full review
Product or Service Quality
2.3
(203 reviews)
2
(249 reviews)
Reviewer's quote

I have not used your product i over two years. I'm not going to pay for something that bricked my last computer. I don't even have one now...

Read full review

...When calling customer service you should be able to talk to a real person. Not some machine. If someone doesnt call me at (423) 243-****...

Read full review
Billing Practices
1.8
(182 reviews)
1.7
(235 reviews)
Reviewer's quote

It is aggrevating beyond comprehension that Malwarebytes doesn't have a customer support number that a customer could "actually talk to" in the case of a Billing or Technical issue. My one-year ends 12/7/2022. l plan to drop them like a rock and find another company that actually cares about its...

Read full review

Billing practices are awful with the auto renewal. It is too hard to turn off auto billing and speak with customer service reps!!!..

Read full review

Malwarebytes and Norton AntiVirus Pros and Cons

Pros
  • Good product
  • Lousy customer service
  • It intercepts some malicious websites
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • I believe their products are good
Cons
  • Customer service
  • Lack of contact phone or email
  • No support whatsoever
  • Customer service
  • This is like cheating the customer
  • Hard to get a live support on phone

Malwarebytes and Norton AntiVirus Most Positive Reviews

Top rated reviews
5

I had cancelled my subscription last year and when it came to JAN 4 2022
I was charged which I should have not of been. I...

Read full review
5

Every time I call Norton, the call is being intercepted by eastern Indians.
My fault for falling for the scam and allowin...

Read full review
5

I had to purchase Malwarebytes premium plus to get activation of privacy within the Malwarebytes premium plus...

Read full review
5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

Read full review

Malwarebytes and Norton AntiVirus Most Critical Reviews

Lowest rated reviews
1

Turn your pop-ups off that's on my computer because I already have protection and I'm sick of seeing them I will go to...

Read full review
1

I encountered difficulty installing the newest Norton antivirus and the chat agent transferred me to some very unprofess...

Read full review
1

Why don't they have a number to call??? I have had serious concerns about how well my computer is really being...

Read full review
1



07-10-2016 I had an Unauthorised Renewal Payment come from my Paypal Account for $139.99 (3 times the current price)

I...

Read full review

Malwarebytes and Norton AntiVirus Latest Reviews

Recent published reviews
3

This past week I suddenly had a message appear that my laptop was locked for security purposes and I needed to contact M...

Read full review
No votes

Unable to contact you I have no way of recovering my account information as I don't know my product key

Read full review
No votes

I tried to contact customer service to find out wht my payment is not being accepted. I Have not been called back yet,...

Read full review
3.8

Fantastic customer service and easy to resolve refund. Quick call time and knowledgeable service ready to action....

Read full review