PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Malwarebytes and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Malwarebytes
Norton Antivirus

Malwarebytes and Norton Antivirus Overview

Total reviews 212 236
Company responses 0 0
Issues resolved 4 2

Malwarebytes and Norton Antivirus Consumer Ratings

Rank
150 out of 1066 in Software category
188 out of 1066 in Software category
Customer service
145 in category
118 in category
Website
160 in category
173 in category
Product or Service Quality
96 in category
124 in category
Billing Practices
106 in category
126 in category

Malwarebytes and Norton Antivirus Rating Details

Customer service
1.3 (93 reviews)
1.5 (77 reviews)
Reviewer's quote

Their site also SEEMS to provide a customer service option with live chat or email but when you click on the link you get this: "oops the page you're looking for doesn't exist" and the only option is to go roam their site looking for help. I submitted a "ticket" and we'll see if I actually get a...

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Terrible customer service when attempting to sign up for upgrade..

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Website
1.9 (80 reviews)
1.8 (61 reviews)
Reviewer's quote

All calls are looped or referred to a website from malwarebytes which has no usable information that can be applied. A attitude exists--you bought it, it's your problem now!..

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...Because I always shop Norton website for sales for my Norton 360 Subscription. You can review my past account history. If I cannot trust a Norton Technician do the right thing by informing what they are doing with my account who can I trust as a long time, the valuable customer...

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Product or Service Quality
2.2 (78 reviews)
1.9 (69 reviews)
Reviewer's quote

The articles only work if your account is already set up and that can't happen w/o their "activate" email once you've purchased a product. Finally what DID WORK was the "chat line" with Customer Support. Granted I had to wait 20 minutes with 6 calls in front of me, and granted it wasn't verbal...

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...It seems like a costly worthless product..

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Billing Practices
1.9 (67 reviews)
1.5 (59 reviews)
Reviewer's quote

...Is there any possibility, repeat, ANY POSSIBILITY, to discontinue billing from this company for its worthless product? Please advise. Laurence C. Harmon, Attorney at Law 952 975 9040..

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...went to update / install now need to give them billing info credit card is required, no support from help desk 3 levels up same answers, have to give a cc number to activate a legal copy that was verified by them. they have a great record for double billing. can not return sw as open...

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Malwarebytes and Norton Antivirus Pros and Cons

Pros
  • Good product
  • It intercepts some malicious websites
  • Software seems to work well enough
  • All good but auto renewall tactics
  • Good software
  • Good quality antivirus
Cons
  • Customer service
  • Lack of contact phone or email
  • No phone number
  • Customer service
  • Price
  • This is like cheating the customer

Malwarebytes and Norton Antivirus Most Positive Reviews

Top rated reviews
5

A doubleclick on the icon starts to connect but goes dead after a few seconds. I normally use Microsoft Internet...

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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5

Please call me instead of emails i would appreciate very much thanking you Joe.

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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Malwarebytes and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

Windows uninstall wouldn't remove it: stated program is active; can't remove. Same results with Revo Uninstaller. Fina...

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1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

Why don't they have a number to call??? I have had serious concerns about how well my computer is really being...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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Malwarebytes and Norton Antivirus Latest Reviews

Recent published reviews
No votes

dear sirs yesterday I bought malwarebytes premium and privacy. I don't think its working can you help me.

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1

Terrible customer service when attempting to sign up for upgrade

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No votes

Bought your 10 buck ad on protection. Took the code you sent me. Put it in my other devise. Said I have too many...

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2.6

I am online burches of Norton antivirus but my account has detected 1199 Indian rupee but not install why is not send...

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Malwarebytes and Norton Antivirus Products and Services

Most reviewed product and services
  • Malwarebytes Anti-malware Software (42 reviews)
  • Malwarebytes Premium Subscription (23 reviews)
  • Malwarebytes Technical Support (19 reviews)
  • Norton Antivirus Antivirus (109 reviews)
  • Norton Antivirus Technical Support (16 reviews)
  • Norton Antivirus Subscription (15 reviews)