Malwarebytes vs Norton Antivirus
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Our website collected and compiled various consumer reviews about Malwarebytes and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Malwarebytes and Norton Antivirus Overview
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Total reviews |
212
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236
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Company responses |
0 |
0 |
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Issues resolved |
4 |
2 |
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Malwarebytes and Norton Antivirus Consumer Ratings
Rank
150
out of 1066 in Software category
188
out of 1066 in Software category
Customer service
145
in category
118
in category
Website
160
in category
173
in category
Product or Service Quality
96
in category
124
in category
Billing Practices
106
in category
126
in category
Malwarebytes and Norton Antivirus Rating Details
Reviewer's quote
Their site also SEEMS to provide a customer service option with live chat or email but when you click on the link you get this: "oops the page you're looking for doesn't exist" and the only option is to go roam their site looking for help. I submitted a "ticket" and we'll see if I actually get a...
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Terrible customer service when attempting to sign up for upgrade..
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Reviewer's quote
All calls are looped or referred to a website from malwarebytes which has no usable information that can be applied. A attitude exists--you bought it, it's your problem now!..
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...Because I always shop Norton website for sales for my Norton 360 Subscription. You can review my past account history. If I cannot trust a Norton Technician do the right thing by informing what they are doing with my account who can I trust as a long time, the valuable customer...
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Product or Service Quality
Reviewer's quote
The articles only work if your account is already set up and that can't happen w/o their "activate" email once you've purchased a product. Finally what DID WORK was the "chat line" with Customer Support. Granted I had to wait 20 minutes with 6 calls in front of me, and granted it wasn't verbal...
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...It seems like a costly worthless product..
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Reviewer's quote
...Is there any possibility, repeat, ANY POSSIBILITY, to discontinue billing from this company for its worthless product? Please advise. Laurence C. Harmon, Attorney at Law 952 975 9040..
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...went to update / install now need to give them billing info credit card is required, no support from help desk 3 levels up same answers, have to give a cc number to activate a legal copy that was verified by them. they have a great record for double billing. can not return sw as open...
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Malwarebytes and Norton Antivirus Pros and Cons
Pros
- Good product
- It intercepts some malicious websites
- Software seems to work well enough
- All good but auto renewall tactics
- Good software
- Good quality antivirus
Cons
- Customer service
- Lack of contact phone or email
- No phone number
- Customer service
- Price
- This is like cheating the customer
Malwarebytes and Norton Antivirus Most Positive Reviews
Top rated reviews
A doubleclick on the icon starts to connect but goes dead after a few seconds. I normally use Microsoft Internet...
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Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...
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Please call me instead of emails i would appreciate very much thanking you Joe.
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I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.
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Malwarebytes and Norton Antivirus Most Critical Reviews
Lowest rated reviews
Windows uninstall wouldn't remove it: stated program is active; can't remove. Same results with Revo Uninstaller. Fina...
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I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...
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Why don't they have a number to call??? I have had serious concerns about how well my computer is really being...
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Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...
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Malwarebytes and Norton Antivirus Latest Reviews
Recent published reviews
No votes
dear sirs yesterday I bought malwarebytes premium and privacy. I don't think its working can you help me.
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Terrible customer service when attempting to sign up for upgrade
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No votes
Bought your 10 buck ad on protection. Took the code you sent me. Put it in my other devise. Said I have too many...
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I am online burches of Norton antivirus but my account has detected 1199 Indian rupee but not install why is not send...
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Malwarebytes and Norton Antivirus Products and Services
Most reviewed product and services
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Malwarebytes Anti-malware Software
(42 reviews)
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Malwarebytes Premium Subscription
(23 reviews)
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Malwarebytes Technical Support
(19 reviews)
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Norton Antivirus Antivirus
(109 reviews)
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Norton Antivirus Technical Support
(16 reviews)
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Norton Antivirus Subscription
(15 reviews)
How would you compare Malwarebytes vs Norton Antivirus?
Norton bogs down a computer due the way they set up how their software operates. But customer service after the sale is historically better, in fact it's very good.
We did get a virus, and Norton helped it get handled... But the conflicts were still hard to over come with Microsoft networking gateways. Constantly having issues everytime we got an update from Microsoft. It was hard to tell whos problem that was..
.So we changed... and the problems went away... But: Malwarebytes is simply not interested in customer service after the sale.
In fact they are very poor and with ransomware people that almost took out computer, malwarebytes simply gave up even though the computer still was running on. So Norton is better, they did not abandon us as Malwarebytes did recently.
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It is not a question of which one. You can run both at the same, and each covers different things.
I run both on my Windows 7 machine. Norton is supplied as part of my Comcast Internet subscription at no extra cost. I decided I had to have something better after I accidently typed in youtibe-dot-com instead of youtube.com and a screen came up claiming to be a ransomware screen. It locked my browser.
It took at least an hour to figure out it was not real ransomware, but just some JavaScript trick or something. Why didn't Norton catch it? So I got MalwareBytes 3 Premium and have been using it ever since. When a website gets flagged, it is most often by MalwareBytes.
Nevertheless I keep Norton AV running since it is free and runs scans on downloaded files much faster than MalwareBytes.
On the latest Windows 10, Microsoft's built-in AV is now almost as good as the other AV products, so that is all the traditional AV I run on my wife's W-10 machine. I do run MalwareBytes on her machine.