PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Malwarebytes and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Malwarebytes
Norton Antivirus

Malwarebytes and Norton Antivirus Overview

Total reviews
158
154
Company responses
0
0
Issues resolved
3
1

Malwarebytes was first mentioned on PissedConsumer on Apr 27, 2010 and since then this brand received 158 reviews. It is 4 reviews more than Norton Antivirus received since Jul 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Malwarebytes customer support team than with Norton Antivirus customer service.

Malwarebytes and Norton Antivirus Consumer Ratings

Rank
158 out of 1488 in Software category
170 out of 1488 in Software category
Customer service
130 in category
117 in category
Product or Service Quality
82 in category
106 in category
Website
148 in category
157 in category

According to consumer ratings and reviews, Malwarebytes ranks 12 points higher in the Software category than Norton Antivirus. People gave Malwarebytes 1.2 stars for Customer service criterion in Software category and it is 254 points higher than the worst rated brand in this category. At the same time, Norton Antivirus was rated 1.4 stars for Customer service criterion in this category and it is 267 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Malwarebytes has a higher rating than Norton Antivirus. Regarding Website criterion, consumers gave Malwarebytes 2 stars and it is 61% greater than other in category. Norton Antivirus however was rated 1.8 stars and it is 59% greater than other in category.

Malwarebytes and Norton Antivirus Rating Details

Customer service
1.2 (65 reviews)
1.4 (44 reviews)
Reviewer's quote

...Tried 3 times to reach customer service for help and to ascertain what I was doing wrong and never was able to reach anyone..

PissedConsumer1696942

...This made me nervous, so I called the customer service line. The person I was talking to did not make me feel like I was talking to Norton. and I hung up...

PissedConsumer1653927
Product or Service Quality
2.1 (58 reviews)
1.9 (38 reviews)
Reviewer's quote

When you have questions or need assistance they are very slow to respond or help you...

Emogene

I used your program for many years until it started destroying the TradeWars game. Many of us are still addicted to TradeWars. You fix the problem and I will start using Norton :sad: again. :-) :sadKenneth E Boys Sr.aileron@trahern.netKen Aileron Trahern SpiderCall me whatever you wish ... that is...

Oree
Website
2 (57 reviews)
1.8 (33 reviews)
Reviewer's quote

...No website responds, no phone # posted. I wouldn't even be able to get a refund if I wanted to quit my new subscription..

Leo S

...no way found on website to send email ..

Makaylyn

Malwarebytes and Norton Antivirus Pros and Cons

Pros
  • Good product
  • Malwarebytes was great until is kept malfunctioning
  • It intercepts some malicious websites
  • User friendly
  • Product
  • Bullying customer service reps
Cons
  • Customer service
  • Lack of contact phone or email
  • No phone number
  • Price
  • Customer service
  • This is like cheating the customer

Malwarebytes and Norton Antivirus Most Positive Reviews

Top rated reviews
4.8

I sent in a ticket and it has been days and the response time is Slow as a SNAIL i sometimes wonder if they even have...

5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

Malwarebytes and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

Windows uninstall wouldn't remove it: stated program is active; can't remove. Same results with Revo Uninstaller. Fina...

1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

Malwarebytes and Norton Antivirus Latest Reviews

Recent published reviews

no answered the call to fix an reinstall malbytes

Read all 158 reviews
1

Received an "auto renew" for program I cancelled many months ago upon the servicing of my computer. We never agreed to...

Read all 154 reviews

Malwarebytes and Norton Antivirus Products and Services

Most reviewed product and services
  • Malwarebytes Anti-malware Software (35 reviews)
  • Malwarebytes Premium Subscription (20 reviews)
  • Malwarebytes Technical Support (16 reviews)
  • Norton Antivirus Antivirus (94 reviews)
  • Norton Antivirus Technical Support (14 reviews)
  • Norton Antivirus Subscription (9 reviews)