PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Malaysia Airlines and Singapore Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Malaysia Airlines
Singapore Airlines

Malaysia Airlines and Singapore Airlines Overview

Total reviews 133 69
Company responses 0 0
Issues resolved 0 0

Malaysia Airlines and Singapore Airlines Consumer Ratings

Rank
107 out of 456 in Transport category
58 out of 456 in Transport category
Customer service
70 in category
72 in category
Website
109 in category
89 in category
Product or Service Quality
60 in category
22 in category
Level of Comfort
71 in category
34 in category

Malaysia Airlines and Singapore Airlines Rating Details

Customer service
1.4 (56 reviews)
1.4 (17 reviews)
Reviewer's quote

...you to issue me the ticket on the mentioned date ( as payment has already done) I have sent couple of email and made call multiple times your worst customer service and reservation department is not replying my email and can not even guide me about my ticket. Thanks, MD SULIMAN...

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When I spoke to tree different people on their customer service (800-742-****) about a refund (from Sydney to Singapore, Singapore to Seattle, WA - our home city. My request is based on being an older person (72 years old) with a compromised immune system (leukemia) because of Covid-19 virus...

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Website
1.6 (44 reviews)
1.9 (16 reviews)
Reviewer's quote

Tried more times via phone, email, website, multiple times with no feedback or response. Baggage delayed, no information as to where it was, incompetent staff in various countries almost made me miss my connecting flight, was forced to move from a seat that I hand picked through the check-in...

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I had originally gone on the website and tried to find somebody after calling the number with no luck to locate a lost neck pillow. I then was going to mention several circumstances were some of the flight attendants on my return flight were just not pleasant to myself and some of my coworkers. We...

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Product or Service Quality
1.7 (39 reviews)
2.6 (15 reviews)
Reviewer's quote

This a Review Good Customer Service Prompt pick up on my call Only Negative was difficulty with what she was saying for the reasoning why my flight itinerary was cancelled..

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...We paid a significant amount of airfares purely for the customer service and reputation of SIA. Although there were some minor problems in the past. But this time it has been the worst experience out of all...

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Level of Comfort
2 (37 reviews)
2.4 (14 reviews)
Reviewer's quote

Unsatisfactory airline serviceLately, many flight services are unsatisfactory and uncomfortable for passengers who have booked tickets to reach their destination on time.For example, on 14th September 2020, our flight from Kota Bahru to KLIA and then to Miri was canceled, and had to stay overnight...

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The airlines had canceled the tickets thrice due to covid 19 and we are unable to return to Australia because of cancellation

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Malaysia Airlines and Singapore Airlines Pros and Cons

Pros
  • Aircraft
  • Staff on board
  • Staff at the airport
  • Food quality
Cons
  • Poor customer service
  • Customer service no help at all
  • Hated
  • Customer service
  • Ground staff behavior to business class passangers
  • Staff rudeness

Malaysia Airlines and Singapore Airlines Most Positive Reviews

Top rated reviews
4.8

I made my flight booking in February 2020. About three weeks ago, I received a series of emails changing my flight...

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5

I was told by a Singapore Airlines staff in Malaysia that all flights are cancelled till end of April.Asked advice on...

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4.6

When going to London in 2015 Malaysia Airlines were excellent. I flew on the Airbus A380 both directions and couldn't fa...

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4.5

Dear Sir/Madam.
Kindly confirm as to whether or not the refund amount 71.40 singaporean #)has been waived back to the cus...

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Malaysia Airlines and Singapore Airlines Most Critical Reviews

Lowest rated reviews
1

Dear Sir/Madam
My name is Pankaj H Anand..I was travelling from Auckland to Delhi on the 13th of June via Malaysian airli...

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1

I got message from my travel agent that my return flight (one section ) from Singapore to LHR is cancelled and they put...

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1

Very very bad experience with MAS and totally disappointed. bad flight. SUPER BAD ATTITUDE OF CABIN CREW. please train...

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1

I have written in to the feedback centre re my complaint on 30th April 2015.I have received an acknowledgement from one...

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Malaysia Airlines and Singapore Airlines Latest Reviews

Recent published reviews
1

MAS is aware restrictions travel between districts and states , my flight is on 13 Dec 2020 to Langkawi which can't fly...

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4

Thank you I have received a reply from Singapore airlines with an apology. They assure me that my refund is being...

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No votes

I have written a letter enclosing copies of documents and would like to know which address to send it to.

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No votes

cancelletion request on 21 apr and 22 apr give full refun of this PNR IS KTJJDF

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Malaysia Airlines and Singapore Airlines Products and Services

Most reviewed product and services
  • Malaysia Airlines Flight (17 reviews)
  • Malaysia Airlines Flight Booking (12 reviews)
  • Malaysia Airlines Flight Attendant (7 reviews)
  • Singapore Airlines Baggage Policy (8 reviews)
  • Singapore Airlines Flight (4 reviews)