PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Malaysia Airlines and Singapore Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Malaysia Airlines
Singapore Airlines

Malaysia Airlines and Singapore Airlines Overview

Total reviews
87
48
Company responses
0
0
Issues resolved
0
0

Malaysia Airlines was first mentioned on PissedConsumer on Dec 2, 2012 and since then this brand received 87 reviews. It is 39 reviews more than Singapore Airlines received since Feb 12, 2008.

Malaysia Airlines and Singapore Airlines Consumer Ratings

Rank
91 out of 572 in Transport category
113 out of 572 in Transport category
Customer service
49 in category
135 in category
Website
91 in category
73 in category
Staff
63 in category
95 in category

According to consumer ratings and reviews, Malaysia Airlines ranks 22 points higher in the Transport category than Singapore Airlines. People gave Malaysia Airlines 1.3 stars for Customer service criterion in Transport category and it is 143 points higher than the worst rated brand in this category. At the same time, Singapore Airlines was rated 1 stars for Customer service criterion in this category and it is 57 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Singapore Airlines has a higher rating than Malaysia Airlines. Regarding Staff criterion, consumers gave Malaysia Airlines 1.6 stars and it is 67% greater than other in category. Singapore Airlines however was rated 1.2 stars and it is 51% greater than other in category.

Malaysia Airlines and Singapore Airlines Rating Details

Customer service
1.3 (49 reviews)
1 (12 reviews)
Reviewer's quote

...you to issue me the ticket on the mentioned date ( as payment has already done) I have sent couple of email and made call multiple times your worst customer service and reservation department is not replying my email and can not even guide me about my ticket. Thanks, MD SULIMAN...

MD S

...We paid a significant amount of airfares purely for the customer service and reputation of SIA. Although there were some minor problems in the past. But this time it has been the worst experience out of all...

Beved
Website
1.6 (39 reviews)
1.9 (10 reviews)
Reviewer's quote

Tried more times via phone, email, website, multiple times with no feedback or response. Baggage delayed, no information as to where it was, incompetent staff in various countries almost made me miss my connecting flight, was forced to move from a seat that I hand picked through the check-in...

PissedConsumer1113382

Five people will be going to Istanbul, Turkey, so we book early on April 10, 2019 for July 13 flight. My booking number is: 58621804 with confirmation TKSD63.At the last hour KLM changed our flight to Singapore Airlines. When we were at the JF Kennedy Airport, Singapore Airlines charged us $350...

Emelita V
Staff
1.6 (39 reviews)
1.2 (11 reviews)
Reviewer's quote

...Ticket counter staff had to be called to the counter as they were busy chatting. They were rude and dismissive..

Hartford

...3) Your system should be updated to reflect ACCURATE INFORMATION! In its current state (see other complaints below), it is an absolute DISGRACE! 4) Your staff should be TRAINED WELL so that your customers DO NOT WASTE TIME trying to convince your staff that your system information IS WRONG!!!! 5) Your Indian Customer Reps (Navin and Nilesh) took MORE THAN 6 HOURS to finally resolve my problem. Tell me - can you, yourself,...

Shannon S

Malaysia Airlines and Singapore Airlines Pros and Cons

Pros
  • Aircraft
  • Staff on board
  • Staff at the airport
No votes
Cons
  • Poor customer service
  • Hated
  • Customer service no help at all
  • Customer service
  • Staff rudeness
  • Ground staff behavior to business class passangers

Malaysia Airlines and Singapore Airlines Most Positive Reviews

Top rated reviews
4.6

When going to London in 2015 Malaysia Airlines were excellent. I flew on the Airbus A380 both directions and couldn't fa...

No votes

Malaysia Airlines and Singapore Airlines Most Critical Reviews

Lowest rated reviews
1

Dear Sir/Madam
My name is Pankaj H Anand..I was travelling from Auckland to Delhi on the 13th of June via Malaysian airl...

1

I got message from my travel agent that my return flight (one section ) from Singapore to LHR is cancelled and they put...

Malaysia Airlines and Singapore Airlines Latest Reviews

Recent published reviews
1

Dear Concern,
I am MD SULIMAN HOSSIN, purchased an online ticket to fly KUL-DAC on 24th May by MH196 and return on 18th J...

Read all 87 reviews

voice quality is terrible, cant understand anything.

Read all 48 reviews

Malaysia Airlines and Singapore Airlines Products and Services

Most reviewed product and services
  • Malaysia Airlines Customer Care (23 reviews)
  • Malaysia Airlines Flight (16 reviews)
  • Malaysia Airlines Flight Booking (8 reviews)
  • Singapore Airlines Baggage Policy (6 reviews)
  • Singapore Airlines Customer Care (4 reviews)