PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Molly Maid and MaidPro as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Molly Maid
MaidPro

Molly Maid and MaidPro Overview

Total reviews
222
7
Company responses
1
0
Issues resolved
0
0

Molly Maid and MaidPro Consumer Ratings

Rank
48 out of 481 in Cleaning Services category
246 out of 749 in Utility category
Customer service
39 in category
167 in category
Product or Service Quality
39 in category
169 in category
Reliability
33 in category
155 in category
Price Affordability
57 in category
180 in category

Molly Maid and MaidPro Rating Details

Customer service
1.5 (90 reviews)
1 (3 reviews)
Reviewer's quote

...In addition to a bad cleaning, their customer service is terrible. I have called and left 2 voicemails and have no received a call backin 3 weeks. They are screening my phone number and not answer when I call...

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...Bad customer service. ..

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Product or Service Quality
1.6 (81 reviews)
1 (4 reviews)
Reviewer's quote

We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional. The house was essentially empty - meaning there were no obstacles in their way - and in the 2. 5 hrs they spent here they: - didn’t clean our cabinets - didn’t clean our baseboards - didn’t clean the...

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...Poor poor service!'..

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Reliability
1.7 (72 reviews)
1 (2 reviews)
Reviewer's quote

We have a large home; rarely go into guest areas. Maids are supposed to turn off lights and close room door when finished. About a week later I 'opened' the closed guest bathroom and turned ON the light. Why a week later? There was water leaking through the ceiling and out my garage. The photo...

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Management is as bad as the cleaning team especially owner (Estalla) Poor cleaning, 2x of Not Showing up. Missing jewelry,

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Price Affordability
1.6 (68 reviews)
1 (2 reviews)
Reviewer's quote

They came to my house today the price was supposed to be $81 they got here an hour and a half late they couldn't do certain things which I wasn't aware of I did half the work work if not all then after they got here late they did a horrible cleaning job then the lady said I owe them $232 I said...

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No items

Molly Maid and MaidPro Pros and Cons

Pros
  • courteous Employees
  • Were willing to come back out at no charge
  • Way they cleaned the bathrooms
No votes
Cons
  • Poor service level
  • Poor customer service
  • Lack of interest in an unhappy client
No votes

Molly Maid and MaidPro Most Positive Reviews

Top rated reviews
5

I was very pleased with Team #6 they are right on schedule work quickly did an awesome job on my bathrooms my mirrors...

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No votes
5

Molly maid did I good job with the first clean of my home. Abby and Jessica cleaned it from top to toe. No complaints.

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No votes

Molly Maid and MaidPro Most Critical Reviews

Lowest rated reviews
1

Initial "deep clean" from this service lefts me feeling disgusted and upset. Showed up in the middle of their...

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1

maid pro should be maid *** (conjob). what a lousy job! when office in Altamonte was advised of the poor job they...

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1

People are just so rude these days. I called molly maids for a cleaning estimate. The rude woman who came wouldn't even...

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1

Workers and manager rude and unprofessional. Cleaners are thieves and wipe everything down. Never on time, liars and...

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Molly Maid and MaidPro Latest Reviews

Recent published reviews
No votes

Molly Maid service employees cleaned our home and after leaving I discovered an expensive diamond bracelet missing. I...

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1

Management is as bad as the cleaning team especially owner (Estalla) Poor cleaning, 2x of Not Showing up. Missing...

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1

We scheduled a “moving clean out” with Molly Maids, and the service was anything but professional.
The house was essentia...

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No votes

Awful experience with the maid pro out of bridgewater NJ. Constant cancelation, not rescheduling when missed...

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Molly Maid and MaidPro Products and Services

Most reviewed product and services
  • Molly Maid Cleaning Service (82 reviews)
  • Molly Maid House Cleaning Service (55 reviews)
  • Molly Maid Customer Care (11 reviews)
  • Maidpro Customer Care (4 reviews)
  • Maidpro Cleaning Service (1 review)