PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Cleaning Authority and Maid Brigade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Cleaning Authority
Maid Brigade

The Cleaning Authority and Maid Brigade Overview

Total reviews
298
46
Company responses
0
0
Issues resolved
2
0

The Cleaning Authority was first mentioned on PissedConsumer on Nov 29, 2007 and since then this brand received 298 reviews. It is 252 reviews more than Maid Brigade received since Mar 12, 2009.

The Cleaning Authority and Maid Brigade Consumer Ratings

Rank
46 out of 830 in Cleaning Services category
57 out of 830 in Cleaning Services category
Customer service
45 in category
48 in category
Product or Service Quality
33 in category
43 in category
Staff
41 in category
48 in category

According to consumer ratings and reviews, The Cleaning Authority ranks 11 points higher in the Cleaning Services category than Maid Brigade. People gave The Cleaning Authority 1.4 stars for Customer service criterion in Cleaning Services category and it is 105 points higher than the worst rated brand in this category. At the same time, Maid Brigade was rated 1.3 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that The Cleaning Authority has a higher rating than Maid Brigade. Regarding Staff criterion, consumers gave The Cleaning Authority 1.7 stars and it is 73% greater than other in category. Maid Brigade however was rated 1.5 stars and it is 68% greater than other in category.

The Cleaning Authority and Maid Brigade Rating Details

Customer service
1.4 (88 reviews)
1.3 (19 reviews)
Reviewer's quote

I have had had the cleaning authority for years now Makeda and her team could not give better service always on time professional and my house always looks great when I return with some extra personal touches such as pillow arrangments etc' please do not change my team Phyllis moore..

Phyllis M

Never use this company. They ripped the door leading from the garage into our home, left it that way, did not inform us, would not respond to emails and texts and won't take responsibility. DO NOT RECOMMEND.

Helen M
Product or Service Quality
1.7 (81 reviews)
1.4 (19 reviews)
Reviewer's quote

All these accusations about products are plain out lies, TCA dilutes all their products because they come in concentrated form, they are peroxide based and therefore are clear, no coloring is needed or added. Why if your going to wash or launder towels would you not throw in some detergent, stinky...

PissedConsumer1623171

I hired maid brigade several months ago and they did an OK job. Recently I had a different team come out. These ladies spent 45 min on a job that usually takes 90 min. They basically wiped down counters, vacuumed and glossed over the bathrooms. I see dirt along the edges of the bathroom. There is...

Dayson
Staff
1.7 (77 reviews)
1.5 (15 reviews)
Reviewer's quote

The Cleaning Authority was a huge disappointment! The cleaning staff was an hour late. For our initial clean, they were supposed to clean the house thoroughly so they could do maintenance for future bi-weekly cleaning. Two employees were here for 1...

PissedConsumer1222741

I had a very bad experience with this company. I would not recommend them. In fact, even if they were the last cleaning company on earth...I wouldn’t choose them!

PissedConsumer1292411

The Cleaning Authority and Maid Brigade Pros and Cons

Pros
  • Cleaning staff
  • Your lack of communication
  • Low cost
No votes
Cons
  • Poor customer service
  • Sloppy work
  • Poor quality of work
  • Service after the first visit
  • Quality
  • Horrible performance and no accountability from owner

The Cleaning Authority and Maid Brigade Most Positive Reviews

Top rated reviews
5

I worked for a cleaning authority sub contractor and got a very bad boss man,that subs under the cleaning authority name...

3.2

I hired maid brigade several months ago and they did an OK job. Recently I had a different team come out. These ladies...

The Cleaning Authority and Maid Brigade Most Critical Reviews

Lowest rated reviews
1

We have been using this company for over 2 years. The beginning was great, then over the last year things started to...

1

I hate this company they don't clean right please do your self a favor and don't hire them .... Plus they won't let you...

The Cleaning Authority and Maid Brigade Latest Reviews

Recent published reviews
5

THOSE GIRLS ARE AWSOME!! EVERTHING IS DONE IN SUCH A PROFESSIONAL WAY ! IM LOTS FOR THINGS TO DO AROUND MY HOUSE. PLEASE...

Read all 298 reviews

We have given them many chances and we are through with them! My 3 year old grandson could do a better job. They only...

Read all 46 reviews

The Cleaning Authority and Maid Brigade Products and Services

Most reviewed product and services
  • The Cleaning Authority Cleaning Service (121 reviews)
  • The Cleaning Authority House Cleaning Service (39 reviews)
  • The Cleaning Authority Customer Care (34 reviews)
  • Maid Brigade Cleaning Service (20 reviews)
  • Maid Brigade House Cleaning Service (10 reviews)