PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Molly Maid and Maid Brigade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Molly Maid
Maid Brigade

Molly Maid and Maid Brigade Overview

Total reviews
218
46
Company responses
1
0
Issues resolved
0
0

Molly Maid was first mentioned on PissedConsumer on Sep 23, 2010 and since then this brand received 218 reviews. It is 172 reviews more than Maid Brigade received since Mar 12, 2009.

Molly Maid and Maid Brigade Consumer Ratings

Rank
52 out of 828 in Cleaning Services category
57 out of 828 in Cleaning Services category
Customer service
42 in category
48 in category
Product or Service Quality
39 in category
43 in category
Staff
37 in category
48 in category

According to consumer ratings and reviews, Molly Maid ranks 5 points higher in the Cleaning Services category than Maid Brigade. People gave Molly Maid 1.5 stars for Customer service criterion in Cleaning Services category and it is 107 points higher than the worst rated brand in this category. At the same time, Maid Brigade was rated 1.3 stars for Customer service criterion in this category and it is 101 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Molly Maid has a higher rating than Maid Brigade. Regarding Staff criterion, consumers gave Molly Maid 1.8 stars and it is 75% greater than other in category. Maid Brigade however was rated 1.5 stars and it is 68% greater than other in category.

Molly Maid and Maid Brigade Rating Details

Customer service
1.5 (87 reviews)
1.3 (19 reviews)
Reviewer's quote

I have had Molly Maids clean my home for the last 5 + years. Some of the cleaning was sporadic ( wrong day, different crew, not a good job) , but for the past 6 months Lydia and Gabriela have been very good. In fact this past week, they did an excellent job. I really appreciate having the same crew...

S. J

Never use this company. They ripped the door leading from the garage into our home, left it that way, did not inform us, would not respond to emails and texts and won't take responsibility. DO NOT RECOMMEND.

Helen M
Product or Service Quality
1.6 (78 reviews)
1.4 (19 reviews)
Reviewer's quote

I called ok on Wednesday to scheduled them to come out to Clean my house.The person who took my my information down stated that I would get a 30 mins call before they would come .The estimator would come too. On Friday they show up at 9:01 am and no called. Keep in mind I Told after 9 :30 bc I had...

PissedConsumer1406450

I hired maid brigade several months ago and they did an OK job. Recently I had a different team come out. These ladies spent 45 min on a job that usually takes 90 min. They basically wiped down counters, vacuumed and glossed over the bathrooms. I see dirt along the edges of the bathroom. There is...

Dayson
Staff
1.8 (69 reviews)
1.5 (15 reviews)
Reviewer's quote

No matter how many times we coach the staff, leave written notes and lecture the office, they set off our alarm every time they visit and then leave it off and us vulnerable to theft..

Leslie W

I had a very bad experience with this company. I would not recommend them. In fact, even if they were the last cleaning company on earth...I wouldn’t choose them!

PissedConsumer1292411

Molly Maid and Maid Brigade Pros and Cons

Pros
  • courteous Employees
  • Were willing to come back out at no charge
  • Way they cleaned the bathrooms
No votes
Cons
  • Poor service level
  • Poor customer service
  • Lack of interest in an unhappy client
  • Service after the first visit
  • Quality
  • Horrible performance and no accountability from owner

Molly Maid and Maid Brigade Most Positive Reviews

Top rated reviews
5

I was very pleased with Team #6 they are right on schedule work quickly did an awesome job on my bathrooms my mirrors...

3.2

I hired maid brigade several months ago and they did an OK job. Recently I had a different team come out. These ladies...

Molly Maid and Maid Brigade Most Critical Reviews

Lowest rated reviews
1

Initial "deep clean" from this service lefts me feeling disgusted and upset. Showed up in the middle of their...

1

I hate this company they don't clean right please do your self a favor and don't hire them .... Plus they won't let you...

Molly Maid and Maid Brigade Latest Reviews

Recent published reviews
1

Have struggled weekly with them, we have to call every week because they are blatant about not cleaning, leaving floors...

Read all 218 reviews

We have given them many chances and we are through with them! My 3 year old grandson could do a better job. They only...

Read all 46 reviews

Molly Maid and Maid Brigade Products and Services

Most reviewed product and services
  • Molly Maid Cleaning Service (81 reviews)
  • Molly Maid House Cleaning Service (54 reviews)
  • Molly Maid Customer Care (11 reviews)
  • Maid Brigade Cleaning Service (20 reviews)
  • Maid Brigade House Cleaning Service (10 reviews)