PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merry Maids and Maid Brigade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merry Maids
Maid Brigade

Merry Maids and Maid Brigade Overview

Total reviews
74
46
Company responses
0
0
Issues resolved
0
0

Merry Maids and Maid Brigade Consumer Ratings

Rank
45 out of 482 in Cleaning Services category
54 out of 482 in Cleaning Services category
Customer service
36 in category
46 in category
Reliability
26 in category
43 in category
Exchange, Refund and Cancellation Policy
33 in category
34 in category
Diversity of Products or Services
40 in category
53 in category

Merry Maids and Maid Brigade Rating Details

Customer service
1.6 (34 reviews)
1.3 (19 reviews)
Reviewer's quote

...Their customer service is not willing to do anything about it and simply said, "this is odd, I haven't had a complaint about (cleaner's name) in a long time"...

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She was doing half *** job!! Then I called the customer service. They told me that the field supervisor would come in 30 minutes. while I waited , I saw the same lady cleaning the top of our fridge and the spray that she used, it went everywhere including our cooking ware that were on top of stove...

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Reliability
2 (29 reviews)
1.2 (13 reviews)
Reviewer's quote

I had hired merry maids to clean my home they did absolutly nothing they stood around and hid playing on their phone and when i addressed this with the owner he was very hateful and acted like he walked on water....he said im the owner and i can do and treat people how i want if my people get paid...

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Never use this company. They ripped the door leading from the garage into our home, left it that way, did not inform us, would not respond to emails and texts and won't take responsibility. DO NOT RECOMMEND.

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Exchange, Refund and Cancellation Policy
1.6 (27 reviews)
1.5 (15 reviews)
Reviewer's quote

I used Merry Maids for 8 months bi-weekly. My kitchen and master bathroom cabinets and never been wiped down. Until I inquired if it was an added service bc after months of no attention( they desperately needed it) I was informed it was suppose to be done every time. I often would list random hot...

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I hired maid brigade several months ago and they did an OK job. Recently I had a different team come out. These ladies spent 45 min on a job that usually takes 90 min. They basically wiped down counters, vacuumed and glossed over the bathrooms. I see dirt along the edges of the bathroom. There is...

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Diversity of Products or Services
1.8 (26 reviews)
1.3 (18 reviews)
Reviewer's quote

I recently ended a relationship with Merry Maid due to unsatisfactory services. Today was the first time I did a deep cleaning of my master bathroom and was appalled of the dirt and mold I found in my shower. I don't shower with my glasses on so did not see this before...

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...It was a horrible services and I would stay far away. They did not seem to even care when you told them how unhappy you were and still charged you the full amount. VERY UNHAPPY!..

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Merry Maids and Maid Brigade Pros and Cons

Pros
  • Juanita and justine
  • Hire anyone
No votes
Cons
  • Owner is unethical
  • Lousy customer service
  • Quality of cleaning
  • Service after the first visit
  • Quality
  • Horrible performance and no accountability from owner

Merry Maids and Maid Brigade Most Positive Reviews

Top rated reviews
5

This company is closed and has been close for a couple of years.Before they went out of business they were amazing I hav...

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3.1

I hired maid brigade several months ago and they did an OK job. Recently I had a different team come out. These ladies...

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3.3

Sales rep came and sprouted on for an hour about the virtues of his company. Told me about the DEEP CLEANING of two roo...

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No votes

Merry Maids and Maid Brigade Most Critical Reviews

Lowest rated reviews
1

I just moved back in my house after being gone a few months and there was general dust to be found. I cleaned the master...

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1

I hate this company they don't clean right please do your self a favor and don't hire them .... Plus they won't let you...

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1

I hired Merry Maids to clean my home and get it ready so that it would be "sparkling" for the first showing. They did...

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1

I so agree with you on this. My home was not even that dirty when I left to have them come and clean it. They did...

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Merry Maids and Maid Brigade Latest Reviews

Recent published reviews
No votes

They Promised pay each week. I’ve been waiting 3 weeks since I left the company for a job with a company that actually...

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No votes

We have given them many chances and we are through with them! My 3 year old grandson could do a better job. They only...

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No votes

Employee favoritism and bullying in the work place. Managment threatening to fire employees if they don't work them...

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1

Never use this company. They ripped the door leading from the garage into our home, left it that way, did not inform...

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Merry Maids and Maid Brigade Products and Services

Most reviewed product and services
  • Merry Maids Cleaning Service (29 reviews)
  • Merry Maids House Cleaning Service (15 reviews)
  • Merry Maids Customer Care (4 reviews)
  • Maid Brigade Cleaning Service (21 reviews)
  • Maid Brigade House Cleaning Service (10 reviews)