PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vonage and Magicjack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vonage
Magicjack

Vonage and Magicjack Overview

Total reviews 305 2669
Company responses 0 0
Issues resolved 0 1

Vonage and Magicjack Consumer Ratings

Rank
332 out of 1438 in Telecommunications category
178 out of 1438 in Telecommunications category
Customer service
283 in category
175 in category
Price Affordability
279 in category
59 in category
Product or Service Quality
232 in category
142 in category
Website
258 in category
224 in category

Vonage and Magicjack Rating Details

Customer service
1.2 (108 reviews)
1.5 (164 reviews)
Reviewer's quote

Questions why this had happened in the first place, have not been answered, and its Customer Service has been blaming me for changing my "answering greeting, which was never done by me or anybody else in my household. Its CS personnel is very difficult to understand, and asking for its Corporate...

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...32 , as i said i have waited via chat , customer service or email for days and hours , but couldn't get through John Suckel 3521 Young rd Caledonia . on N3W1S5 2893091120 john. suckel@gmail...

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Price Affordability
1.7 (90 reviews)
3.3 (123 reviews)
Reviewer's quote

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

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...A new device is $35 plus an administration fee and shipping which brought the price up to $45. A replacement device was $24 plus the administration fee and shipping which brought the price up to $35. Since I thought a year of service is included with the device, it made sense to buy the replacement...

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Product or Service Quality
1.5 (87 reviews)
1.9 (102 reviews)
Reviewer's quote

Vonage service had consistent poor line quality and dropped calls. After two calls to technical support, no resolution was provided. I could not continue with these issues as it was effecting my business...

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Magicjack has absolutely zero support behind their product. They claim they have live representatives to assist you with all of your needs, but they do not. I asked them if they are able to communicate through a phone and received the answer that they don't have that type of equipment...

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Website
1.7 (82 reviews)
1.8 (132 reviews)
Reviewer's quote

...The machine keeps referring to a "set-up" website which takes you into a mad unhelpful loop. Finally I called the sales department pretending that I wanted to be a new customer. NOW I get a human being...

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My account has an email associated with it that for some reason when I give it to a human being who answered support help, they see it, but I can't get a password reset sent because the website says the same email account doesn't exist!..

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Vonage and Magicjack Pros and Cons

Pros
  • Service until i must contact support
  • When they are truthful
  • Promise of service to be provided
  • Cheap
  • Concept
  • Service
Cons
  • Customer service
  • Fraudulent misrepresentation
  • Service
  • Customer service
  • Technical support
  • No customer service

Vonage and Magicjack Most Positive Reviews

Top rated reviews
5

Didnt explain billing to me. Took money out of my bank account without my consent

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5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

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4.1

Today is last day of service agreement

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5

Arguing with MJ & their strong armed collection for 3 weeks. Once done ordering the $35.00 deal, I got my confirmati...

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Vonage and Magicjack Most Critical Reviews

Lowest rated reviews
1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

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1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

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1

this company is a f*ckin joke.I've been with these muppets for over 7 year.My $25 plan slowly went up to $50 so I cancel...

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1

Please wait for a site operator to respond.
You are now chatting with 'Russel'
Your Issue ID for this chat is LTK1115301...

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Vonage and Magicjack Latest Reviews

Recent published reviews
1.5

Vonage nickels and dimes you for anything at all. To even downgrade your account from a higher paying plan to a lower...

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1

Live Chat passed me off to a live tech who told me to connect my mj to my computer for better reception, then said someo...

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1

This is the worst phone service I have ever had.

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1

Magicjack has absolutely zero support behind their product. They claim they have live representatives to assist you...

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Vonage and Magicjack Products and Services

Most reviewed product and services
  • Vonage Phone Service (99 reviews)
  • Vonage Customer Care (33 reviews)
  • Vonage Phone Plan (16 reviews)
  • Magicjack Phone Service (764 reviews)
  • Magicjack Internet Service (129 reviews)
  • Magicjack Free Trial (96 reviews)