Vonage vs Magicjack: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vonage and Magicjack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Vonage

1.5

Magicjack

1.9

Vonage

Magicjack

Vonage and Magicjack Overview

Total reviews

302

2659

Company responses

Issues resolved

Vonage and Magicjack Consumer Ratings

Rank

303 out of 1428 in Telecommunications category

155 out of 1428 in Telecommunications category

Customer service

263 in category

159 in category

Price Affordability

254 in category

54 in category

Product or Service Quality

207 in category

125 in category

Website

236 in category

208 in category

Vonage and Magicjack Rating Details

Customer service

1.2 (106 reviews)

1.4 (156 reviews)

Reviewer's quote

Questions why this had happened in the first place, have not been answered, and its Customer Service has been blaming me for changing my "answering greeting, which was never done by me or anybody else in my household. Its CS personnel is very difficult to understand, and asking for its Corporate...

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...And customer service doesn't help used to many technical words and wanted you to do so many technical things. had no idea what they're talking about. so I gave up and turned off my service..

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Price Affordability

1.7 (88 reviews)

3.3 (118 reviews)

Reviewer's quote

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

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...A new device is $35 plus an administration fee and shipping which brought the price up to $45. A replacement device was $24 plus the administration fee and shipping which brought the price up to $35. Since I thought a year of service is included with the device, it made sense to buy the replacement...

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Product or Service Quality

1.5 (86 reviews)

1.9 (97 reviews)

Reviewer's quote

Vonage service had consistent poor line quality and dropped calls. After two calls to technical support, no resolution was provided. I could not continue with these issues as it was effecting my business...

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...The MagicJack support is no help and I can't get this service off my computer !..

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Website

1.7 (81 reviews)

1.8 (126 reviews)

Reviewer's quote

...The machine keeps referring to a "set-up" website which takes you into a mad unhelpful loop. Finally I called the sales department pretending that I wanted to be a new customer. NOW I get a human being...

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My account has an email associated with it that for some reason when I give it to a human being who answered support help, they see it, but I can't get a password reset sent because the website says the same email account doesn't exist!..

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Vonage and Magicjack Pros and Cons

Pros

Service until i must contact support
When they are truthful
Promise of service to be provided

Cheap
Concept
Service

Cons

Customer service
Fraudulent misrepresentation
Service

Customer service
Technical support
No customer service

Vonage and Magicjack Most Positive Reviews

Top rated reviews

Didnt explain billing to me. Took money out of my bank account without my consent

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7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

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4.1

Today is last day of service agreement

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Arguing with MJ & their strong armed collection for 3 weeks. Once done ordering the $35.00 deal, I got my confirmati...

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Vonage and Magicjack Most Critical Reviews

Lowest rated reviews

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

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YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

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this company is a f*ckin joke.I've been with these muppets for over 7 year.My $25 plan slowly went up to $50 so I cancel...

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Please wait for a site operator to respond.
You are now chatting with 'Russel'
Your Issue ID for this chat is LTK1115301...

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Vonage and Magicjack Latest Reviews

Recent published reviews

SHave had vontage for a number of years but don't need it anymore. They will not let you cancel online. I have spent...

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No votes

Not making a connection calling out

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One of the worst customer service teams ever encountered, far less capable than any other company I have encountered. I...

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1.3

When I try to recover my password their website is saying my email doesn't exist. When you call with password problems...

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Vonage and Magicjack Products and Services

Most reviewed product and services

Vonage Phone Service (98 reviews)
Vonage Customer Care (33 reviews)
Vonage Phone Plan (16 reviews)

Magicjack Phone Service (763 reviews)
Magicjack Internet Service (129 reviews)
Magicjack Free Trial (96 reviews)

How would you compare Vonage vs Magicjack?

Customer service

Product or Service Quality

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Anonymous allan boroday Jan 02, 2019 #1622585

Both the same, poor customer service, money hungry, little or no service, actually try to make you beleive they care when they do not. very disappointed.

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Anonymous allam Jan 02, 2019 #1622584

Funny how the 2 companiies are similar as far as customer service, if they are not interested in giving a good service maybe they should consider closing down these divisions & concentrate on doing a better job with there other divisions. Screwde once & never again.

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