Vonage vs Magicjack: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vonage and Magicjack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Vonage

1.5

Magicjack

1.9

Vonage

Magicjack

Vonage and Magicjack Overview

Total reviews

298

2632

Company responses

Issues resolved

Magicjack was first mentioned on PissedConsumer on Apr 21, 2008 and since then this brand received 2632 reviews. It is 2334 reviews more than Vonage received since Aug 13, 2007.

Vonage and Magicjack Consumer Ratings

Rank

303 out of 1945 in Telecommunications category

151 out of 1945 in Telecommunications category

Customer service

263 in category

153 in category

Price Affordability

249 in category

55 in category

Product or Service Quality

212 in category

129 in category

According to consumer ratings and reviews, Magicjack ranks 152 points higher in the Telecommunications category than Vonage. People gave Vonage 1.2 stars for Customer service criterion in Telecommunications category and it is 301 points higher than the worst rated brand in this category. At the same time, Magicjack was rated 1.5 stars for Customer service criterion in this category and it is 411 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Magicjack has a higher rating than Vonage. Regarding Product or Service Quality criterion, consumers gave Vonage 1.5 stars and it is 62% greater than other in category. Magicjack however was rated 1.9 stars and it is 77% greater than other in category.

Vonage and Magicjack Rating Details

Customer service

1.2 (104 reviews)

1.5 (143 reviews)

Reviewer's quote

...My customer # is 1002, so I have been with them from their start. Suddenly, my old router stopped working on the 6 phones I daisy chained in my house (3 floors) all on the same number. For 13 years, this has been the way my house was wired...

john t

Today I want to talk about how Magic Jack app and the wifi phone phone service that I paid 3 years a head of time was very disappointing. I am a teen student and do not have a cell phone provider because I do not have that kind of money to spend it on or my parents. As a student having any type...

Nguyen D

Price Affordability

1.7 (86 reviews)

3.3 (108 reviews)

Reviewer's quote

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

Ranvir

...A new device is $35 plus an administration fee and shipping which brought the price up to $45. A replacement device was $24 plus the administration fee and shipping which brought the price up to $35. Since I thought a year of service is included with the device, it made sense to buy the replacement...

Dwight P

Product or Service Quality

1.5 (85 reviews)

1.9 (88 reviews)

Reviewer's quote

...still no service. The told us they were going to elevate our ticket to an upperlevel tech and the new tech would call us back. We asked when we could expect that call and were told in 48 to 72 hours! We reminded them that this was a business phone service but it didn't seem to matter to them at all...

SVDP o

I am a new customer of Magic Jack, I received my new device on September 6, 2019, but I did not activate the service until September 16, because my then service from Basic Talk would be up in September 21. I received a new number and the service was suppose to work in 3 simple steps. Will my...

Jacqueline L

Vonage and Magicjack Pros and Cons

Pros

Service until i must contact support
When they are truthful
Connectivity

Cheap
Concept
Service

Cons

Customer service
Fraudulent misrepresentation
Service

Customer service
Technical support
No customer service

Vonage and Magicjack Most Positive Reviews

Top rated reviews

Didnt explain billing to me. Took money out of my bank account without my consent

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

Vonage and Magicjack Most Critical Reviews

Lowest rated reviews

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

Vonage and Magicjack Latest Reviews

Recent published reviews

We contacted support when our business phones went down. The support tech had us on the phone for 3 hours the first day...

Read all 298 reviews

Unsubscribe me from all emails &calls,I don't want magic jack, stop bothering me

Read all 2632 reviews

Vonage and Magicjack Products and Services

Most reviewed product and services

Vonage Phone Service (95 reviews)
Vonage Customer Care (33 reviews)
Vonage Phone Plan (16 reviews)

Magicjack Phone Service (758 reviews)
Magicjack Internet Service (128 reviews)
Magicjack Free Trial (96 reviews)

How would you compare Vonage vs Magicjack?

Customer service

Product or Service Quality

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Share your opinion

Anonymous allan boroday Jan 02 #1622585

Both the same, poor customer service, money hungry, little or no service, actually try to make you beleive they care when they do not. very disappointed.

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Anonymous allam Jan 02 #1622584

Funny how the 2 companiies are similar as far as customer service, if they are not interested in giving a good service maybe they should consider closing down these divisions & concentrate on doing a better job with there other divisions. Screwde once & never again.

0 0