PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vonage and Magicjack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vonage
1.4
Magicjack
1.9
Vonage
Magicjack

Vonage and Magicjack Overview

Total reviews 314 2688
Company responses 0 0
Issues resolved 0 1

Vonage and Magicjack Consumer Ratings

Rank
403 out of 1429 in Telecommunications category
184 out of 1429 in Telecommunications category
Customer service
315 in category
195 in category
Price Affordability
302 in category
60 in category
Product or Service Quality
269 in category
166 in category
Website
293 in category
229 in category

Vonage and Magicjack Rating Details

Customer service
1.1 (112 reviews)
1.4 (175 reviews)
Reviewer's quote

...When I needed their customer service to fix a problem, they miserably failed. I suffered for multiple weeks of no service on my business line through Vonage. I talked with their customer service 4 times, ended up buying one new modem, then receiving a 2nd new modem, neither of which worked...

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Since I have been having problems for the last 12 months and no one in customer service seems to be able to resolve the problem I thought I would buy a new one and hope that would resolve the problem. I tried to make the purchase but it had the wrong credit card and your system would not let me...

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Price Affordability
1.7 (95 reviews)
3.3 (131 reviews)
Reviewer's quote

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

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I did not know that MagicJack was a tradeoff between price and reliability (CNET 2016). I did not know that MagicJack had problems with their product and using the consumer as a beta platform to improve their product; not considering the life threatening consequences to the consumer. (November 2019...

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Product or Service Quality
1.5 (92 reviews)
1.8 (113 reviews)
Reviewer's quote

...We cancelled this service in August. I can not get a person to talk with me. They apparently cancelled our service but did not cancel the payment...

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I renewed my service so I could either forward or port my number that I have had for 10 years. The representative said I needed new equipment and charged me $59 I got the new equipment and I couldn't use it withh my internet provider It wouldn't plug in. So I couldn't port or forward my number...

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Website
1.6 (87 reviews)
1.8 (139 reviews)
Reviewer's quote

...The machine keeps referring to a "set-up" website which takes you into a mad unhelpful loop. Finally I called the sales department pretending that I wanted to be a new customer. NOW I get a human being...

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My account has an email associated with it that for some reason when I give it to a human being who answered support help, they see it, but I can't get a password reset sent because the website says the same email account doesn't exist!..

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Vonage and Magicjack Pros and Cons

Pros
  • Service until i must contact support
  • Promise of service to be provided
  • When they are truthful
  • Cheap
  • Concept
  • Service
Cons
  • Customer service
  • Fraudulent misrepresentation
  • Service
  • Customer service
  • Technical support
  • No customer service

Vonage and Magicjack Most Positive Reviews

Top rated reviews
5

Didnt explain billing to me. Took money out of my bank account without my consent

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5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

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3.8

I recently received an email from Vonage stating there was a problem processing my bill I remembered that I had to get...

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5

Arguing with MJ & their strong armed collection for 3 weeks. Once done ordering the $35.00 deal, I got my confirmati...

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Vonage and Magicjack Most Critical Reviews

Lowest rated reviews
1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

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1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

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1

this company is a f*ckin joke.I've been with these muppets for over 7 year.My $25 plan slowly went up to $50 so I cancel...

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1

Please wait for a site operator to respond.
You are now chatting with 'Russel'
Your Issue ID for this chat is LTK111530***...

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Vonage and Magicjack Latest Reviews

Recent published reviews
No votes

Tried to change with account information, waited on hold for over an hour. E-mailed, no response back. Requested Vonage...

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1

I renewed my service so I could either forward or port my number that I have had for 10 years.
The representative said I...

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1

I've been trying to stop payment on this account for 2 months. We cancelled this service in August. I can not get a...

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2.3

I noticed a withdrawal from my bank account that was unauthorized from MJ & I called to find out why this...

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Vonage and Magicjack Products and Services

Most reviewed product and services
  • Vonage Phone Service (103 reviews)
  • Vonage Home Phone Service (18 reviews)
  • Vonage Phone Plan (16 reviews)
  • Magicjack Phone Service (766 reviews)
  • Magicjack Internet Service (129 reviews)
  • Magicjack Free Trial (96 reviews)