PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vonage and Magicjack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vonage
Magicjack

Vonage and Magicjack Overview

Total reviews
302
2659
Company responses
0
0
Issues resolved
0
1

Vonage and Magicjack Consumer Ratings

Rank
303 out of 1428 in Telecommunications category
155 out of 1428 in Telecommunications category
Customer service
263 in category
159 in category
Price Affordability
254 in category
54 in category
Product or Service Quality
207 in category
125 in category
Website
236 in category
208 in category

Vonage and Magicjack Rating Details

Customer service
1.2 (106 reviews)
1.4 (156 reviews)
Reviewer's quote

Questions why this had happened in the first place, have not been answered, and its Customer Service has been blaming me for changing my "answering greeting, which was never done by me or anybody else in my household. Its CS personnel is very difficult to understand, and asking for its Corporate...

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...And customer service doesn't help used to many technical words and wanted you to do so many technical things. had no idea what they're talking about. so I gave up and turned off my service..

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Price Affordability
1.7 (88 reviews)
3.3 (118 reviews)
Reviewer's quote

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

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...A new device is $35 plus an administration fee and shipping which brought the price up to $45. A replacement device was $24 plus the administration fee and shipping which brought the price up to $35. Since I thought a year of service is included with the device, it made sense to buy the replacement...

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Product or Service Quality
1.5 (86 reviews)
1.9 (97 reviews)
Reviewer's quote

Vonage service had consistent poor line quality and dropped calls. After two calls to technical support, no resolution was provided. I could not continue with these issues as it was effecting my business...

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...The MagicJack support is no help and I can't get this service off my computer !..

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Website
1.7 (81 reviews)
1.8 (126 reviews)
Reviewer's quote

...The machine keeps referring to a "set-up" website which takes you into a mad unhelpful loop. Finally I called the sales department pretending that I wanted to be a new customer. NOW I get a human being...

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My account has an email associated with it that for some reason when I give it to a human being who answered support help, they see it, but I can't get a password reset sent because the website says the same email account doesn't exist!..

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Vonage and Magicjack Pros and Cons

Pros
  • Service until i must contact support
  • When they are truthful
  • Promise of service to be provided
  • Cheap
  • Concept
  • Service
Cons
  • Customer service
  • Fraudulent misrepresentation
  • Service
  • Customer service
  • Technical support
  • No customer service

Vonage and Magicjack Most Positive Reviews

Top rated reviews
5

Didnt explain billing to me. Took money out of my bank account without my consent

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5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

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4.1

Today is last day of service agreement

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5

Arguing with MJ & their strong armed collection for 3 weeks. Once done ordering the $35.00 deal, I got my confirmati...

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Vonage and Magicjack Most Critical Reviews

Lowest rated reviews
1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

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1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

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1

this company is a f*ckin joke.I've been with these muppets for over 7 year.My $25 plan slowly went up to $50 so I cancel...

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1

Please wait for a site operator to respond.
You are now chatting with 'Russel'
Your Issue ID for this chat is LTK1115301...

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Vonage and Magicjack Latest Reviews

Recent published reviews
1

SHave had vontage for a number of years but don't need it anymore. They will not let you cancel online. I have spent...

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No votes

Not making a connection calling out

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1

One of the worst customer service teams ever encountered, far less capable than any other company I have encountered. I...

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1.3

When I try to recover my password their website is saying my email doesn't exist. When you call with password problems...

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Vonage and Magicjack Products and Services

Most reviewed product and services
  • Vonage Phone Service (98 reviews)
  • Vonage Customer Care (33 reviews)
  • Vonage Phone Plan (16 reviews)
  • Magicjack Phone Service (763 reviews)
  • Magicjack Internet Service (129 reviews)
  • Magicjack Free Trial (96 reviews)