PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about magicJack and Vonage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

magicJack
2.0
Vonage
1.5
magicJack
Vonage

magicJack and Vonage Overview

Total reviews 2814 353
Company responses 0 0
Issues resolved 3 0

magicJack and Vonage Consumer Ratings

Rank
285 out of 2019 in Telecommunications category
547 out of 2019 in Telecommunications category
Customer service
394 in category
543 in category
Website
373 in category
501 in category
Price Affordability
108 in category
473 in category
Diversity of Products or Services
263 in category
480 in category

magicJack and Vonage Rating Details

Customer service
1.4
(223 reviews)
1.1
(128 reviews)
Reviewer's quote

MJ will not respond to customer care calls or customer service calls. Says I cant call because of my location..

Read full review

The customer service representative was greatEasy to speak to, friendly, helpful and informative. They resolved my concern and lowered my bill. I was very happy with everything..

Read full review
Website
1.8
(175 reviews)
1.5
(101 reviews)
Reviewer's quote

MAGIC JACK NO CUSTOMER SERVICE NO TEC SUPPORT BAD INTEL HOURS OF WASTED TIME WITH STAFF TAH KNOWS NOTHING; NO PHONE SUPPORT WEBSITE ISSUES HOURS WAITING FOR STAFF UNEDUCATED..

Read full review

...The machine keeps referring to a "set-up" website which takes you into a mad unhelpful loop. Finally I called the sales department pretending that I wanted to be a new customer. NOW I get a human being...

Read full review
Price Affordability
3.2
(163 reviews)
1.8
(110 reviews)
Reviewer's quote

...Initially they were good with price and reasonable service. I have replaced a couple of their devices already. I now have problems with my current device..

Read full review

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

Read full review
Diversity of Products or Services
2
(147 reviews)
1.6
(98 reviews)
Reviewer's quote

Cant speak to a person unless I pay you more money !!! Outrageous!! Very smart , you cant rate products and service quality ! I would have put 1 star..

Read full review

...Vonage agreed to cancel my services, but charged my account over $220 as an early termination fee. If you care about line clarity, do not use Vonage..

Read full review

magicJack and Vonage Pros and Cons

Pros
  • Cheap
  • Concept
  • Service
  • Works fine until you have a problem
  • Service until i must contact support
  • Promise of service to be provided
Cons
  • Customer service
  • Technical support
  • No customer service
  • Customer service
  • Fraudulent misrepresentation
  • Billing

magicJack and Vonage Most Positive Reviews

Top rated reviews
5

i love my majic jack , i get so mad when people say bad things about it. its the BEST. smartest deal out there. Like...

Read full review
5

I was recently hacked and had to change ALL my banking info, checking account, debit card, payment info, payee info,...

Read full review
5

Arguing with MJ & their strong armed collection for 3 weeks. Once done ordering the $35.00 deal, I got my confirmati...

Read full review
5

Didnt explain billing to me. Took money out of my bank account without my consent

Read full review

magicJack and Vonage Most Critical Reviews

Lowest rated reviews
1

I've had over 6 maigic jacks over the last couple of years and they always wind up not working a few months into use. T...

Read full review
1

I called to cancel all my lines except 2 and it has been a horrible experience. The customer team was extremely rude to...

Read full review
1

Magic Jack told us we had to pay an additional subscription fee after we paid a membership activation. What a scam! The...

Read full review
1

I have vonage extensions for over 10 years . Since December 2023 I am having trouble to make international calls . I...

Read full review

magicJack and Vonage Latest Reviews

Recent published reviews
No votes

Want to speak to representative didn't happen. Tried to reset password no code sent. Wether I use phone in Canada or...

Read full review
1

First thing nobody connected with us, I keep calling them I press the option but after that call hang automatically. Nob...

Read full review
1

MJ will not respond to customer care calls or customer service calls. Says I cant call because of my location.

Read full review
No votes

Customer is deceased. She Passed away on December 2,2023. Please close her account. Name : Cora L. Love

Read full review