PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magicjack and Vonage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Magicjack
Vonage

Magicjack and Vonage Overview

Total reviews
2638
299
Company responses
0
0
Issues resolved
1
0

Magicjack was first mentioned on PissedConsumer on Apr 21, 2008 and since then this brand received 2638 reviews. It is 2339 reviews more than Vonage received since Aug 13, 2007.

Magicjack and Vonage Consumer Ratings

Rank
152 out of 1908 in Telecommunications category
303 out of 1908 in Telecommunications category
Customer service
154 in category
265 in category
Website
205 in category
241 in category
Price Affordability
55 in category
248 in category

According to consumer ratings and reviews, Magicjack ranks 151 points higher in the Telecommunications category than Vonage. People gave Magicjack 1.5 stars for Customer service criterion in Telecommunications category and it is 415 points higher than the worst rated brand in this category. At the same time, Vonage was rated 1.2 stars for Customer service criterion in this category and it is 304 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Magicjack has a higher rating than Vonage. Regarding Price Affordability criterion, consumers gave Magicjack 3.3 stars and it is 90% greater than other in category. Vonage however was rated 1.7 stars and it is 56% greater than other in category.

Magicjack and Vonage Rating Details

Customer service
1.5 (147 reviews)
1.2 (104 reviews)
Reviewer's quote

However, as it was already stated by several customers in "Pissed Customer", the customer service department is not the best and it was not possible to reach a representative by phone at Magicjack. In order to prevent my account from unauthorized charges, I called my bank and charged back the...

Carlos G

Questions why this had happened in the first place, have not been answered, and its Customer Service has been blaming me for changing my "answering greeting, which was never done by me or anybody else in my household. Its CS personnel is very difficult to understand, and asking for its Corporate...

PissedConsumer1580883
Website
1.8 (121 reviews)
1.7 (80 reviews)
Reviewer's quote

...I asked about a replacement and was told the year warranty was over but I could order a replacement from their website. I had to search for the link to order a replacement. It is part of the drop down list displayed when the Account tab is clicked...

Dwight P

...The machine keeps referring to a "set-up" website which takes you into a mad unhelpful loop. Finally I called the sales department pretending that I wanted to be a new customer. NOW I get a human being...

Guy P
Price Affordability
3.3 (111 reviews)
1.7 (87 reviews)
Reviewer's quote

...COM Item Description Qty Price Each Total Price Charge Date Canadian Phone Number: (613) 702-1356 1 $10. 00 $10. 00 04/29/2017 magicJackGO/EasyPay PROMO Money Back Guarantee 1 $35...

Madisynn

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

Ranvir

Magicjack and Vonage Pros and Cons

Pros
  • Cheap
  • Concept
  • Service
  • Service until i must contact support
  • When they are truthful
  • Promise of service to be provided
Cons
  • Customer service
  • Technical support
  • No customer service
  • Customer service
  • Fraudulent misrepresentation
  • Service

Magicjack and Vonage Most Positive Reviews

Top rated reviews
5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

5

Didnt explain billing to me. Took money out of my bank account without my consent

Magicjack and Vonage Most Critical Reviews

Lowest rated reviews
1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

Magicjack and Vonage Latest Reviews

Recent published reviews
1

I bought one (1) new device at Magicjack's website on Oct. 15, 2019 and paid with my debit card; the agreed price was $6...

Read all 2638 reviews
1.8

I am a Senior from Vancouver B C and I decided to leave Vonage because the service was very unreliable. I was with them...

Read all 299 reviews

Magicjack and Vonage Products and Services

Most reviewed product and services
  • Magicjack Phone Service (759 reviews)
  • Magicjack Internet Service (129 reviews)
  • Magicjack Free Trial (96 reviews)
  • Vonage Phone Service (96 reviews)
  • Vonage Customer Care (33 reviews)
  • Vonage Phone Plan (16 reviews)