PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magicjack and Vonage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Magicjack
Vonage

Magicjack and Vonage Overview

Total reviews
2663
303
Company responses
0
0
Issues resolved
1
0

Magicjack and Vonage Consumer Ratings

Rank
166 out of 1429 in Telecommunications category
322 out of 1429 in Telecommunications category
Customer service
178 in category
282 in category
Website
228 in category
251 in category
Price Affordability
60 in category
276 in category
Diversity of Products or Services
194 in category
255 in category

Magicjack and Vonage Rating Details

Customer service
1.4 (159 reviews)
1.2 (106 reviews)
Reviewer's quote

...32 , as i said i have waited via chat , customer service or email for days and hours , but couldn't get through John Suckel 3521 Young rd Caledonia . on N3W1S5 2893091120 john. suckel@gmail...

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Questions why this had happened in the first place, have not been answered, and its Customer Service has been blaming me for changing my "answering greeting, which was never done by me or anybody else in my household. Its CS personnel is very difficult to understand, and asking for its Corporate...

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Website
1.8 (129 reviews)
1.7 (81 reviews)
Reviewer's quote

My account has an email associated with it that for some reason when I give it to a human being who answered support help, they see it, but I can't get a password reset sent because the website says the same email account doesn't exist!..

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...The machine keeps referring to a "set-up" website which takes you into a mad unhelpful loop. Finally I called the sales department pretending that I wanted to be a new customer. NOW I get a human being...

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Price Affordability
3.3 (120 reviews)
1.7 (88 reviews)
Reviewer's quote

...A new device is $35 plus an administration fee and shipping which brought the price up to $45. A replacement device was $24 plus the administration fee and shipping which brought the price up to $35. Since I thought a year of service is included with the device, it made sense to buy the replacement...

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...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

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Diversity of Products or Services
1.9 (104 reviews)
1.6 (79 reviews)
Reviewer's quote

...have notified Magic Jack 10 times since September 21, 2019, they keep telling me that Optimum needs to open a new port, that makes no sense because Basic Talk services worked fine. After not getting anywhere, a tech from magic jack told me on October 5 magic jack again on October 6, that my device might be defective ...

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...Vonage agreed to cancel my services, but charged my account over $220 as an early termination fee. If you care about line clarity, do not use Vonage..

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Magicjack and Vonage Pros and Cons

Pros
  • Cheap
  • Concept
  • Service
  • Service until i must contact support
  • When they are truthful
  • Promise of service to be provided
Cons
  • Customer service
  • Technical support
  • No customer service
  • Customer service
  • Fraudulent misrepresentation
  • Service

Magicjack and Vonage Most Positive Reviews

Top rated reviews
5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

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5

Didnt explain billing to me. Took money out of my bank account without my consent

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5

Arguing with MJ & their strong armed collection for 3 weeks. Once done ordering the $35.00 deal, I got my confirmati...

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4.1

Today is last day of service agreement

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Magicjack and Vonage Most Critical Reviews

Lowest rated reviews
1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

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1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

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1

Please wait for a site operator to respond.
You are now chatting with 'Russel'
Your Issue ID for this chat is LTK1115301...

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1

this company is a f*ckin joke.I've been with these muppets for over 7 year.My $25 plan slowly went up to $50 so I cancel...

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Magicjack and Vonage Latest Reviews

Recent published reviews
1.5

i paid renewal on 6/28/20 and they credited it to my magic jack device,
not my magic jack mobile device.
i have not had a...

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1

Started a new account, and had old phone number ported in. Two weeks later, account was closed, and phone number...

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1.6

My phone stopped working, I tried to fix it on line. Somehow my phone number was changed. To call me you have to dial...

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1

SHave had vontage for a number of years but don't need it anymore. They will not let you cancel online. I have spent...

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Magicjack and Vonage Products and Services

Most reviewed product and services
  • Magicjack Phone Service (764 reviews)
  • Magicjack Internet Service (129 reviews)
  • Magicjack Free Trial (96 reviews)
  • Vonage Phone Service (99 reviews)
  • Vonage Customer Care (33 reviews)
  • Vonage Phone Plan (16 reviews)