PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magicjack and Vonage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Magicjack
1.9
Vonage
1.4
Magicjack
Vonage

Magicjack and Vonage Overview

Total reviews 2698 316
Company responses 0 0
Issues resolved 1 0

Magicjack and Vonage Consumer Ratings

Rank
185 out of 1472 in Telecommunications category
411 out of 1472 in Telecommunications category
Customer service
206 in category
337 in category
Website
243 in category
308 in category
Price Affordability
61 in category
317 in category
Diversity of Products or Services
206 in category
303 in category

Magicjack and Vonage Rating Details

Customer service
1.4 (181 reviews)
1.1 (114 reviews)
Reviewer's quote

Since I have been having problems for the last 12 months and no one in customer service seems to be able to resolve the problem I thought I would buy a new one and hope that would resolve the problem. I tried to make the purchase but it had the wrong credit card and your system would not let me...

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...This is the worst customer service I ever had to deal..

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Website
1.8 (143 reviews)
1.6 (88 reviews)
Reviewer's quote

My account has an email associated with it that for some reason when I give it to a human being who answered support help, they see it, but I can't get a password reset sent because the website says the same email account doesn't exist!..

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...The machine keeps referring to a "set-up" website which takes you into a mad unhelpful loop. Finally I called the sales department pretending that I wanted to be a new customer. NOW I get a human being...

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Price Affordability
3.3 (135 reviews)
1.7 (97 reviews)
Reviewer's quote

I did not know that MagicJack was a tradeoff between price and reliability (CNET 2016). I did not know that MagicJack had problems with their product and using the consumer as a beta platform to improve their product; not considering the life threatening consequences to the consumer. (November 2019...

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...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

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Diversity of Products or Services
1.9 (118 reviews)
1.5 (86 reviews)
Reviewer's quote

...have notified Magic Jack 10 times since September 21, 2019, they keep telling me that Optimum needs to open a new port, that makes no sense because Basic Talk services worked fine. After not getting anywhere, a tech from magic jack told me on October 5 magic jack again on October 6, that my device might be defective ...

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...Vonage agreed to cancel my services, but charged my account over $220 as an early termination fee. If you care about line clarity, do not use Vonage..

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Magicjack and Vonage Pros and Cons

Pros
  • Cheap
  • Concept
  • Service
  • Service until i must contact support
  • Promise of service to be provided
  • When they are truthful
Cons
  • Customer service
  • Technical support
  • No customer service
  • Customer service
  • Fraudulent misrepresentation
  • Service

Magicjack and Vonage Most Positive Reviews

Top rated reviews
5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

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5

Didnt explain billing to me. Took money out of my bank account without my consent

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5

Arguing with MJ & their strong armed collection for 3 weeks. Once done ordering the $35.00 deal, I got my confirmati...

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3.8

I recently received an email from Vonage stating there was a problem processing my bill I remembered that I had to get...

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Magicjack and Vonage Most Critical Reviews

Lowest rated reviews
1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

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1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

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1

Please wait for a site operator to respond.
You are now chatting with 'Russel'
Your Issue ID for this chat is LTK111530***...

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1

this company is a f*ckin joke.I've been with these muppets for over 7 year.My $25 plan slowly went up to $50 so I cancel...

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Magicjack and Vonage Latest Reviews

Recent published reviews
1.8

Nothing because I can't reach a person. The chats does not work either, will say it's timed out. I am so irritated. I...

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1

I dont start service with them yet and they charge me cancel fees every month fees
No help when I call them I try to call...

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3.5

THEY TOOK PAYMENT FOR 1 YEAR PLAN ON MY DEBIT CARD. THEY SAY NAME DIFFERENT ON ACCOUNT.ON CREDIT CARD-VIRGIL C....

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1

Have complained so many times about not being able to make international calls in about 90% of the time, despite my...

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