PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magicjack and Vonage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Magicjack
Vonage

Magicjack and Vonage Overview

Total reviews
2632
298
Company responses
0
0
Issues resolved
1
0

Magicjack was first mentioned on PissedConsumer on Apr 21, 2008 and since then this brand received 2632 reviews. It is 2334 reviews more than Vonage received since Aug 13, 2007.

Magicjack and Vonage Consumer Ratings

Rank
150 out of 1946 in Telecommunications category
303 out of 1946 in Telecommunications category
Customer service
155 in category
265 in category
Website
199 in category
238 in category
Price Affordability
54 in category
252 in category

According to consumer ratings and reviews, Magicjack ranks 153 points higher in the Telecommunications category than Vonage. People gave Magicjack 1.5 stars for Customer service criterion in Telecommunications category and it is 410 points higher than the worst rated brand in this category. At the same time, Vonage was rated 1.2 stars for Customer service criterion in this category and it is 300 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Magicjack has a higher rating than Vonage. Regarding Price Affordability criterion, consumers gave Magicjack 3.3 stars and it is 90% greater than other in category. Vonage however was rated 1.7 stars and it is 55% greater than other in category.

Magicjack and Vonage Rating Details

Customer service
1.5 (143 reviews)
1.2 (104 reviews)
Reviewer's quote

Today I want to talk about how Magic Jack app and the wifi phone phone service that I paid 3 years a head of time was very disappointing. I am a teen student and do not have a cell phone provider because I do not have that kind of money to spend it on or my parents. As a student having any type...

Nguyen D

...My customer # is 1002, so I have been with them from their start. Suddenly, my old router stopped working on the 6 phones I daisy chained in my house (3 floors) all on the same number. For 13 years, this has been the way my house was wired...

john t
Website
1.8 (118 reviews)
1.7 (79 reviews)
Reviewer's quote

...I asked about a replacement and was told the year warranty was over but I could order a replacement from their website. I had to search for the link to order a replacement. It is part of the drop down list displayed when the Account tab is clicked...

Dwight P

...The machine keeps referring to a "set-up" website which takes you into a mad unhelpful loop. Finally I called the sales department pretending that I wanted to be a new customer. NOW I get a human being...

Guy P
Price Affordability
3.3 (108 reviews)
1.7 (86 reviews)
Reviewer's quote

...COM Item Description Qty Price Each Total Price Charge Date Canadian Phone Number: (613) 702-1356 1 $10. 00 $10. 00 04/29/2017 magicJackGO/EasyPay PROMO Money Back Guarantee 1 $35...

Madisynn

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

Ranvir

Magicjack and Vonage Pros and Cons

Pros
  • Cheap
  • Concept
  • Service
  • Service until i must contact support
  • When they are truthful
  • Connectivity
Cons
  • Customer service
  • Technical support
  • No customer service
  • Customer service
  • Fraudulent misrepresentation
  • Service

Magicjack and Vonage Most Positive Reviews

Top rated reviews
5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

5

Didnt explain billing to me. Took money out of my bank account without my consent

Magicjack and Vonage Most Critical Reviews

Lowest rated reviews
1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

Magicjack and Vonage Latest Reviews

Recent published reviews

Unsubscribe me from all emails &calls,I don't want magic jack, stop bothering me

Read all 2632 reviews
1

We contacted support when our business phones went down. The support tech had us on the phone for 3 hours the first day...

Read all 298 reviews

Magicjack and Vonage Products and Services

Most reviewed product and services
  • Magicjack Phone Service (758 reviews)
  • Magicjack Internet Service (128 reviews)
  • Magicjack Free Trial (96 reviews)
  • Vonage Phone Service (95 reviews)
  • Vonage Customer Care (33 reviews)
  • Vonage Phone Plan (16 reviews)