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Magicjack

Telecommunications
  • 1 ISSUES RESOLVED
  • 2538 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $340 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • Cheap 14
  • Concept 9
  • No major problems 3
  • Service 3
  • Call quality 2

Customers don't like

  • No customer service28
  • Technical support22
  • Chat conversations and unresolved issues8
  • Customer service8
  • No refund policy7
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Tracfone

Telecommunications
  • 11 ISSUES RESOLVED
  • 954 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $729 AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • No contract 11
  • Cost when i used very few minutes 10
  • Good service for years 10
  • Price 9
  • Having the same phone number 5

Customers don't like

  • Poor customer service20
  • Untrained call centers13
  • Rude customer service people10
  • Customer service9
  • Service while trying add minutes7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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