PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Skype and Magicjack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Skype
Magicjack

Skype and Magicjack Overview

Total reviews
59
2633
Company responses
0
0
Issues resolved
1
1

Magicjack was first mentioned on PissedConsumer on Apr 21, 2008 and since then this brand received 2633 reviews. It is 2574 reviews more than Skype received since Jun 6, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Skype customer support team than with Magicjack customer service.

Skype and Magicjack Consumer Ratings

Rank
108 out of 1004 in Media category
152 out of 1945 in Telecommunications category
Website
90 in category
205 in category
Customer service
89 in category
154 in category
Billing Practices
40 in category
108 in category

Skype and Magicjack Rating Details

Website
1.3 (25 reviews)
1.8 (119 reviews)
Reviewer's quote

My Skype account was hacked and £250 was taken from my account. This was unauthorized transaction and therefore fraudulent or illigal. I informed Skype, but they would not refund . The customer service via chat was appoloning and the refused talking to me as the bucket has changed my email and...

Milena

...I asked about a replacement and was told the year warranty was over but I could order a replacement from their website. I had to search for the link to order a replacement. It is part of the drop down list displayed when the Account tab is clicked...

Dwight P
Customer service
1 (24 reviews)
1.5 (144 reviews)
Reviewer's quote

Worst customer service experience i have ever had. I hope they shut down and everyone stops using them How on earth can they have a customer service chat option that you can only chat to and not call anyone. And each time you have to start chatting to a new person since there is no option to talk...

carly s

Magic Jack has no customer service. I placed an order Dec. 2 and got a notification that the order had shipped Dec...

Amaru
Billing Practices
1.4 (23 reviews)
1.9 (79 reviews)
Reviewer's quote

Unable to log in. Password reset numerous times. Does not recognize my Skype Account Number. Cannot cancel as unable to log in. No way to reach customer service by phone, by email, by chat, etc. No way to cancel service. Tried many times but cannot log in !!! Paid for a 12 month subscription but...

Jackie W

Both a relative and me purchased MagicJack without reading the reviews unfortunately thinking it was a good deal. It turned out to be nothing but frustration for us both. The service is very spotty, their software is dysfunctional and antiquated (they do not even provide an "exit" or "quit"...

Kearston

Skype and Magicjack Pros and Cons

Pros
  • Free video calls
  • Convenience
  • When it actually worked
  • Cheap
  • Concept
  • Service
Cons
  • Customer service
  • Poor signal and customer service very incompetent
  • Impossible to deal with
  • Customer service
  • Technical support
  • No customer service

Skype and Magicjack Most Positive Reviews

Top rated reviews
No votes
5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

Skype and Magicjack Most Critical Reviews

Lowest rated reviews
1

I am using Skype since 4-5 years and suddenly few months ago my account has been restricted even i don't know the...

1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

Skype and Magicjack Latest Reviews

Recent published reviews

Skype makes it impossible to cancel. The links they provide take you in circles. That's why I'm calling the fraud dept....

Read all 59 reviews
1

Magic Jack has no customer service. I placed an order Dec. 2 and got a notification that the order had shipped Dec. 3....

Read all 2633 reviews

Skype and Magicjack Products and Services

Most reviewed product and services
  • Skype Account (27 reviews)
  • Skype Digital Phone Service (9 reviews)
  • Skype Customer Care (6 reviews)
  • Magicjack Phone Service (759 reviews)
  • Magicjack Internet Service (128 reviews)
  • Magicjack Free Trial (96 reviews)