PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Skype and Magicjack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Skype
Magicjack

Skype and Magicjack Overview

Total reviews 60 2668
Company responses 0 0
Issues resolved 1 1

Skype and Magicjack Consumer Ratings

Rank
140 out of 625 in Media category
174 out of 1436 in Telecommunications category
Customer service
127 in category
173 in category
Website
128 in category
224 in category
Billing Practices
83 in category
123 in category
Product or Service Quality
106 in category
147 in category

Skype and Magicjack Rating Details

Customer service
1 (25 reviews)
1.5 (163 reviews)
Reviewer's quote

The customer service via chat was appoloning and the refused talking to me as the bucket has changed my email and password too. I tried resolving it by filling number of recover your account forms but they would not allow access. They have no complaints department and are not members of any...

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...32 , as i said i have waited via chat , customer service or email for days and hours , but couldn't get through John Suckel 3521 Young rd Caledonia . on N3W1S5 2893091120 john. suckel@gmail...

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Website
1.3 (25 reviews)
1.8 (131 reviews)
Reviewer's quote

account got hacked and absolutely no one could help me. Worst customer service experience i have ever had. I hope they shut down and everyone stops using themHow on earth can they have a customer service chat option that you can only chat to and not call anyone. And each time you have to start...

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My account has an email associated with it that for some reason when I give it to a human being who answered support help, they see it, but I can't get a password reset sent because the website says the same email account doesn't exist!..

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Billing Practices
1.4 (24 reviews)
1.9 (94 reviews)
Reviewer's quote

After over 10 years of using their paid services (a couple of Skype-In phone lines, extensive usage of Skype Out, etc.), because an issue with credit card rejecting payment, they unilaterally cancelled the contract I had for such a long time, even when I fixed the problem just hours into the day of...

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...two of the following pieces of information: the name on the account, the email address associated with the account, the magicJack telephone number, or the billing address on the account. David Dickhaus: David Dickhaus David Dickhaus: ***edic@yahoo. com David Dickhaus: **34**57** Levent D: Thank you very much for verifying that...

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Product or Service Quality
1.2 (21 reviews)
1.9 (101 reviews)
Reviewer's quote

...No way to reach customer service by phone, by email, by chat, etc. No way to cancel service. Tried many times but cannot log in !!! Paid for a 12 month subscription but unable to use service...

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Magicjack has absolutely zero support behind their product. They claim they have live representatives to assist you with all of your needs, but they do not. I asked them if they are able to communicate through a phone and received the answer that they don't have that type of equipment...

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Skype and Magicjack Pros and Cons

Pros
  • Free video calls
  • Convenience
  • When it actually worked
  • Cheap
  • Concept
  • Service
Cons
  • Customer service
  • Poor signal and customer service very incompetent
  • Impossible to deal with
  • Customer service
  • Technical support
  • No customer service

Skype and Magicjack Most Positive Reviews

Top rated reviews
No votes
5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

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No votes
5

Arguing with MJ & their strong armed collection for 3 weeks. Once done ordering the $35.00 deal, I got my confirmati...

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Skype and Magicjack Most Critical Reviews

Lowest rated reviews
1

I am using Skype since 4-5 years and suddenly few months ago my account has been restricted even i don't know the...

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1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

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1

I had been sent on a merry go round...via the online chat n now emails...
I gave them my credit card numbers n was told...

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1

Please wait for a site operator to respond.
You are now chatting with 'Russel'
Your Issue ID for this chat is LTK1115301...

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Skype and Magicjack Latest Reviews

Recent published reviews
1.8

After over 10 years of using their paid services (a couple of Skype-In phone lines, extensive usage of Skype Out,...

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1

Magicjack has absolutely zero support behind their product. They claim they have live representatives to assist you...

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No votes

Skype makes it impossible to cancel. The links they provide take you in circles. That's why I'm calling the fraud dept....

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3

Necesito hablar con una persona en Español

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Skype and Magicjack Products and Services

Most reviewed product and services
  • Skype Account (27 reviews)
  • Skype Digital Phone Service (9 reviews)
  • Skype Customer Care (6 reviews)
  • Magicjack Phone Service (764 reviews)
  • Magicjack Internet Service (129 reviews)
  • Magicjack Free Trial (96 reviews)