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Magicjack

Telecommunications
  • 1 ISSUES RESOLVED
  • 2548 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $343 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Billing Practices
  • Cheap 17
  • Concept 11
  • No major problems 4
  • Service 3
  • quality of product 2

Customers don't like

  • Technical support13
  • No customer service11
  • Chat conversations and unresolved issues4
  • Horrible customer service3
  • No refund policy3
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Securus Technologies

Telecommunications
Has verified representatives
  • 1 ISSUES RESOLVED
  • 239 TOTAL REVIEWS
  • $12.5K CLAIMED LOSSES
  • $227 AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Discounts and Special Offers
Billing Practices
  • Integrity 4
  • Being able to do a visit 2
  • Honestry 2
  • Sincere 2
  • Value 2

Customers don't like

  • Customer service7
  • Extremely bad customer service5
  • On hold 40 min5
  • Not able to resolve issue3
  • When told wait would be 42
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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