PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Magicjack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
Magicjack

Ooma and Magicjack Overview

Total reviews
92
2662
Company responses
0
0
Issues resolved
1
1

Ooma and Magicjack Consumer Ratings

Rank
240 out of 1428 in Telecommunications category
166 out of 1428 in Telecommunications category
Customer service
235 in category
174 in category
Product or Service Quality
148 in category
143 in category
Price Affordability
153 in category
55 in category
Website
202 in category
223 in category

Ooma and Magicjack Rating Details

Customer service
1.3 (46 reviews)
1.4 (158 reviews)
Reviewer's quote

...ALL THIS THEY SAID THEY WERE GOING TO TALK TO THIS TERRITORY MANAGER THAT I CAN NO LONGER GET A HOLD OF ONCE I TOLD HIM ABOUT THE CHARGES AND I TALKED TO CUSTOMER SERVICE ABOUT THIS WHOLE THING A MONTH AGO AND STILL NO RESPONSE OR MONEY BACK THE WORST THING IS I NEVER EVEN OPENED THE PHONES TO EVEN TRY IT OUT. SO I CAN NOT SAY THERE PHONE SERVICE IS BAD BECAUSE I TRULY DO NOT KNOW BUT WHAT I DO KNOW IS THEY...

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...32 , as i said i have waited via chat , customer service or email for days and hours , but couldn't get through John Suckel 3521 Young rd Caledonia . on N3W1S5 2893091120 john. suckel@gmail...

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Product or Service Quality
1.8 (43 reviews)
1.8 (99 reviews)
Reviewer's quote

Ooma continued to charge me premium service even when credit card did not go through since Feb. Now they suspended my service altogether until payment is made in full. I explained my purse was stolen and credit card, I was put out of work due to covid-19 and did not even use the premium service...

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...Then I thought it was my computer service upgraded service still didn't work. Thought it was Windows 10 that wasn't it either. I even bought a new device...

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Price Affordability
2.4 (40 reviews)
3.3 (120 reviews)
Reviewer's quote

...I am out $125 (their initial sign in charge) and the price of the unit about $120. , not to mention the total of 4 hours on the phone. The company is predatory in several ways...

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...A new device is $35 plus an administration fee and shipping which brought the price up to $45. A replacement device was $24 plus the administration fee and shipping which brought the price up to $35. Since I thought a year of service is included with the device, it made sense to buy the replacement...

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Website
1.9 (38 reviews)
1.8 (128 reviews)
Reviewer's quote

...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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My account has an email associated with it that for some reason when I give it to a human being who answered support help, they see it, but I can't get a password reset sent because the website says the same email account doesn't exist!..

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Ooma and Magicjack Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Could be less expensive than traditional home phone carriers
  • Cheap
  • Concept
  • Service
Cons
  • Customer service
  • Billing practices
  • Not being able to cancel
  • Customer service
  • Technical support
  • No customer service

Ooma and Magicjack Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

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3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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5

Arguing with MJ & their strong armed collection for 3 weeks. Once done ordering the $35.00 deal, I got my confirmati...

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Ooma and Magicjack Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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1

Please wait for a site operator to respond.
You are now chatting with 'Russel'
Your Issue ID for this chat is LTK1115301...

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Ooma and Magicjack Latest Reviews

Recent published reviews
No votes

Cancelled my IP phone January 20, 2020. You are still billing me 5,96$/month. I filed a complaint at BBB and will go to...

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1.6

My phone stopped working, I tried to fix it on line. Somehow my phone number was changed. To call me you have to dial...

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1

They apparently secretly reactive cancelled services, assign some random phone number, and start billing for "taxes and...

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No votes

Magic Jack works okay until you have a problem. When my number came up for renewal, I paid it and then a month later I g...

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Ooma and Magicjack Products and Services

Most reviewed product and services
  • Ooma Customer Care (14 reviews)
  • Ooma Account (10 reviews)
  • Ooma Voip Service (5 reviews)
  • Magicjack Phone Service (764 reviews)
  • Magicjack Internet Service (129 reviews)
  • Magicjack Free Trial (96 reviews)