PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Magicjack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
Magicjack

Ooma and Magicjack Overview

Total reviews
81
2638
Company responses
0
0
Issues resolved
0
1

Magicjack was first mentioned on PissedConsumer on Apr 21, 2008 and since then this brand received 2638 reviews. It is 2557 reviews more than Ooma received since Jun 18, 2012.

Ooma and Magicjack Consumer Ratings

Rank
193 out of 1908 in Telecommunications category
152 out of 1908 in Telecommunications category
Customer service
236 in category
155 in category
Product or Service Quality
161 in category
128 in category
Price Affordability
135 in category
55 in category

According to consumer ratings and reviews, Magicjack ranks 41 points higher in the Telecommunications category than Ooma. People gave Ooma 1.3 stars for Customer service criterion in Telecommunications category and it is 331 points higher than the worst rated brand in this category. At the same time, Magicjack was rated 1.5 stars for Customer service criterion in this category and it is 412 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Magicjack has a higher rating than Ooma. Regarding Price Affordability criterion, consumers gave Ooma 2.4 stars and it is 76% greater than other in category. Magicjack however was rated 3.3 stars and it is 90% greater than other in category.

Ooma and Magicjack Rating Details

Customer service
1.3 (39 reviews)
1.5 (147 reviews)
Reviewer's quote

...ALL THIS THEY SAID THEY WERE GOING TO TALK TO THIS TERRITORY MANAGER THAT I CAN NO LONGER GET A HOLD OF ONCE I TOLD HIM ABOUT THE CHARGES AND I TALKED TO CUSTOMER SERVICE ABOUT THIS WHOLE THING A MONTH AGO AND STILL NO RESPONSE OR MONEY BACK THE WORST THING IS I NEVER EVEN OPENED THE PHONES TO EVEN TRY IT OUT. SO I CAN NOT SAY THERE PHONE SERVICE IS BAD BECAUSE I TRULY DO NOT KNOW BUT WHAT I DO KNOW IS THEY...

james v

However, as it was already stated by several customers in "Pissed Customer", the customer service department is not the best and it was not possible to reach a representative by phone at Magicjack. In order to prevent my account from unauthorized charges, I called my bank and charged back the...

Carlos G
Product or Service Quality
1.7 (37 reviews)
1.9 (91 reviews)
Reviewer's quote

...when I call the customer service they don't provide any information and says this is a business account...

Sandeep

...In a nutshell their customer service is non-existent. And by the way, this has been a complaint for many years; the company does not care by its actions. My advice is find another cost effective service that cares about its customers..

Terry J
Price Affordability
2.4 (34 reviews)
3.3 (111 reviews)
Reviewer's quote

Basically they are now charging for the very same service that was originally part of the purchase price--and trying to get consumers to pay a monthly charge for what they paid for in the first place. When offered the trial period and then calling to cancel I was told that all my original service...

PissedConsumer1074789

...A new device is $35 plus an administration fee and shipping which brought the price up to $45. A replacement device was $24 plus the administration fee and shipping which brought the price up to $35. Since I thought a year of service is included with the device, it made sense to buy the replacement...

Dwight P

Ooma and Magicjack Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Was one of the best voip on the market
  • Cheap
  • Concept
  • Service
Cons
  • Customer service
  • Billing practices
  • Being deceived about what to expect to pay for fees and taxes
  • Customer service
  • Technical support
  • No customer service

Ooma and Magicjack Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

Ooma and Magicjack Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

Ooma and Magicjack Latest Reviews

Recent published reviews
1

Cancel service scam!!!!!
I cancelled my account but was billed monthly for 8 months.
Once I realized that they continued t...

Read all 81 reviews
1

I bought one (1) new device at Magicjack's website on Oct. 15, 2019 and paid with my debit card; the agreed price was $6...

Read all 2638 reviews

Ooma and Magicjack Products and Services

Most reviewed product and services
  • Ooma Customer Care (13 reviews)
  • Ooma Account (10 reviews)
  • Ooma Home Phone (4 reviews)
  • Magicjack Phone Service (759 reviews)
  • Magicjack Internet Service (129 reviews)
  • Magicjack Free Trial (96 reviews)