PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ooma and Magicjack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ooma
Magicjack

Ooma and Magicjack Overview

Total reviews 94 2674
Company responses 0 0
Issues resolved 1 1

Ooma and Magicjack Consumer Ratings

Rank
261 out of 1450 in Telecommunications category
182 out of 1450 in Telecommunications category
Customer service
235 in category
169 in category
Product or Service Quality
157 in category
143 in category
Price Affordability
156 in category
58 in category
Website
205 in category
213 in category

Ooma and Magicjack Rating Details

Customer service
1.3 (48 reviews)
1.5 (165 reviews)
Reviewer's quote

...They have the rudest customer service and are very unhelpful no one has permissions to cancel service. You sit on hold for hours for them to find a "manager"..

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...32 , as i said i have waited via chat , customer service or email for days and hours , but couldn't get through John Suckel 3521 Young rd Caledonia . on N3W1S5 289309**** john. suckel@***...

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Product or Service Quality
1.8 (45 reviews)
1.8 (104 reviews)
Reviewer's quote

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was also paying for my current service so that my monthly bills were doubled. They installed the phones but I was not able to use them...

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Started making lot of noise, gives out a pungent smell and some brown liquid leaks from the bottom - service is a big issue..

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Price Affordability
2.3 (42 reviews)
3.3 (124 reviews)
Reviewer's quote

...I am out $125 (their initial sign in charge) and the price of the unit about $120. , not to mention the total of 4 hours on the phone. The company is predatory in several ways...

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I did not know that MagicJack was a tradeoff between price and reliability (CNET 2016). I did not know that MagicJack had problems with their product and using the consumer as a beta platform to improve their product; not considering the life threatening consequences to the consumer. (November 2019...

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Website
1.8 (40 reviews)
1.8 (135 reviews)
Reviewer's quote

...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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My account has an email associated with it that for some reason when I give it to a human being who answered support help, they see it, but I can't get a password reset sent because the website says the same email account doesn't exist!..

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Ooma and Magicjack Pros and Cons

Pros
  • Technology
  • Solid phone service at little cost
  • Could be less expensive than traditional home phone carriers
  • Cheap
  • Concept
  • Service
Cons
  • Customer service
  • Billing practices
  • Not being able to cancel
  • Customer service
  • Technical support
  • No customer service

Ooma and Magicjack Most Positive Reviews

Top rated reviews
5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

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3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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5

Arguing with MJ & their strong armed collection for 3 weeks. Once done ordering the $35.00 deal, I got my confirmati...

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Ooma and Magicjack Most Critical Reviews

Lowest rated reviews
1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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1

Please wait for a site operator to respond.
You are now chatting with 'Russel'
Your Issue ID for this chat is LTK111530***...

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Ooma and Magicjack Latest Reviews

Recent published reviews
1.2

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was...

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No votes

I use magic jack for work.. I keep getting missed calls but the phone does not ring and I cannot make out calls. I...

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1

Started with no cost after equipment purchase, then 2 years later it became 9.99 per month I have been trying to cancel...

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2

Started making lot of noise, gives out a pungent smell and some brown liquid leaks from the bottom - service is a big...

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Ooma and Magicjack Products and Services

Most reviewed product and services
  • Ooma Voip Service (5 reviews)
  • Ooma Phone Service (4 reviews)
  • Ooma Home Phone (4 reviews)
  • Magicjack Phone Service (764 reviews)
  • Magicjack Internet Service (129 reviews)
  • Magicjack Free Trial (96 reviews)