Magicjack vs Ooma: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magicjack and Ooma as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Magicjack

1.9

Ooma

1.7

Magicjack

Ooma

Magicjack and Ooma Overview

Total reviews

2638

Company responses

Issues resolved

Magicjack was first mentioned on PissedConsumer on Apr 21, 2008 and since then this brand received 2638 reviews. It is 2556 reviews more than Ooma received since Jun 18, 2012.

Magicjack and Ooma Consumer Ratings

Rank

152 out of 1909 in Telecommunications category

229 out of 1909 in Telecommunications category

Customer service

155 in category

240 in category

Website

207 in category

137 in category

Price Affordability

55 in category

134 in category

According to consumer ratings and reviews, Magicjack ranks 77 points higher in the Telecommunications category than Ooma. People gave Magicjack 1.5 stars for Customer service criterion in Telecommunications category and it is 415 points higher than the worst rated brand in this category. At the same time, Ooma was rated 1.3 stars for Customer service criterion in this category and it is 330 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ooma has a higher rating than Magicjack. Regarding Price Affordability criterion, consumers gave Magicjack 3.3 stars and it is 90% greater than other in category. Ooma however was rated 2.4 stars and it is 76% greater than other in category.

Magicjack and Ooma Rating Details

Customer service

1.5 (147 reviews)

1.3 (40 reviews)

Reviewer's quote

However, as it was already stated by several customers in "Pissed Customer", the customer service department is not the best and it was not possible to reach a representative by phone at Magicjack. In order to prevent my account from unauthorized charges, I called my bank and charged back the...

Carlos G

...ALL THIS THEY SAID THEY WERE GOING TO TALK TO THIS TERRITORY MANAGER THAT I CAN NO LONGER GET A HOLD OF ONCE I TOLD HIM ABOUT THE CHARGES AND I TALKED TO CUSTOMER SERVICE ABOUT THIS WHOLE THING A MONTH AGO AND STILL NO RESPONSE OR MONEY BACK THE WORST THING IS I NEVER EVEN OPENED THE PHONES TO EVEN TRY IT OUT. SO I CAN NOT SAY THERE PHONE SERVICE IS BAD BECAUSE I TRULY DO NOT KNOW BUT WHAT I DO KNOW IS THEY...

james v

Website

1.8 (121 reviews)

2 (32 reviews)

Reviewer's quote

...I asked about a replacement and was told the year warranty was over but I could order a replacement from their website. I had to search for the link to order a replacement. It is part of the drop down list displayed when the Account tab is clicked...

Dwight P

My only beef is that on their website they have an online calculator that is "supposed" to show you what your particular taxes and fees will be for your area. I couldn't get a person from the company to call me back to discuss the issue UNTIL I contacted BBB. They called me the same day that BBB...

Roger R

Price Affordability

3.3 (111 reviews)

2.4 (34 reviews)

Reviewer's quote

...COM Item Description Qty Price Each Total Price Charge Date Canadian Phone Number: (613) 702-1356 1 $10. 00 $10. 00 04/29/2017 magicJackGO/EasyPay PROMO Money Back Guarantee 1 $35...

Madisynn

Basically they are now charging for the very same service that was originally part of the purchase price--and trying to get consumers to pay a monthly charge for what they paid for in the first place. When offered the trial period and then calling to cancel I was told that all my original service...

PissedConsumer1074789

Magicjack and Ooma Pros and Cons

Pros

Cheap
Concept
Service

Technology
Solid phone service at little cost
Was one of the best voip on the market

Cons

Customer service
Technical support
No customer service

Customer service
Billing practices
Being deceived about what to expect to pay for fees and taxes

Magicjack and Ooma Most Positive Reviews

Top rated reviews

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

Magicjack and Ooma Most Critical Reviews

Lowest rated reviews

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

Magicjack and Ooma Latest Reviews

Recent published reviews

I bought one (1) new device at Magicjack's website on Oct. 15, 2019 and paid with my debit card; the agreed price was $6...

Read all 2638 reviews

We signed up for this service on 7/31/19 the never came to install the equipment until 9/19/19 call my security company...

Read all 82 reviews

Magicjack and Ooma Products and Services

Most reviewed product and services

Magicjack Phone Service (759 reviews)
Magicjack Internet Service (129 reviews)
Magicjack Free Trial (96 reviews)

Ooma Customer Care (13 reviews)
Ooma Account (10 reviews)
Ooma Voip Service (4 reviews)

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