PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magicjack and Ooma as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Magicjack
Ooma

Magicjack and Ooma Overview

Total reviews 2669 94
Company responses 0 0
Issues resolved 1 1

Magicjack and Ooma Consumer Ratings

Rank
178 out of 1438 in Telecommunications category
256 out of 1438 in Telecommunications category
Customer service
176 in category
253 in category
Website
225 in category
215 in category
Price Affordability
59 in category
161 in category
Diversity of Products or Services
190 in category
195 in category

Magicjack and Ooma Rating Details

Customer service
1.5 (164 reviews)
1.3 (48 reviews)
Reviewer's quote

...32 , as i said i have waited via chat , customer service or email for days and hours , but couldn't get through John Suckel 3521 Young rd Caledonia . on N3W1S5 2893091120 john. suckel@gmail...

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...They have the rudest customer service and are very unhelpful no one has permissions to cancel service. You sit on hold for hours for them to find a "manager"..

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Website
1.8 (132 reviews)
1.8 (40 reviews)
Reviewer's quote

My account has an email associated with it that for some reason when I give it to a human being who answered support help, they see it, but I can't get a password reset sent because the website says the same email account doesn't exist!..

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...My 15 year old can a better website. Sometimes I wonder if they are just not wanting to help or are incompetent. Disappointing for a company with so much promise..

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Price Affordability
3.3 (123 reviews)
2.3 (42 reviews)
Reviewer's quote

...A new device is $35 plus an administration fee and shipping which brought the price up to $45. A replacement device was $24 plus the administration fee and shipping which brought the price up to $35. Since I thought a year of service is included with the device, it made sense to buy the replacement...

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...I am out $125 (their initial sign in charge) and the price of the unit about $120. , not to mention the total of 4 hours on the phone. The company is predatory in several ways...

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Diversity of Products or Services
1.9 (107 reviews)
1.9 (37 reviews)
Reviewer's quote

...have notified Magic Jack 10 times since September 21, 2019, they keep telling me that Optimum needs to open a new port, that makes no sense because Basic Talk services worked fine. After not getting anywhere, a tech from magic jack told me on October 5 magic jack again on October 6, that my device might be defective ...

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They apparently secretly reactive cancelled services, assign some random phone number, and start billing for "taxes and fees"..

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Magicjack and Ooma Pros and Cons

Pros
  • Cheap
  • Concept
  • Service
  • Technology
  • Solid phone service at little cost
  • Could be less expensive than traditional home phone carriers
Cons
  • Customer service
  • Technical support
  • No customer service
  • Customer service
  • Billing practices
  • Not being able to cancel

Magicjack and Ooma Most Positive Reviews

Top rated reviews
5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

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5

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

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5

Arguing with MJ & their strong armed collection for 3 weeks. Once done ordering the $35.00 deal, I got my confirmati...

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3.9

I've had this product for several years and think its the only way to go.
My only beef is that on their website they have...

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Magicjack and Ooma Most Critical Reviews

Lowest rated reviews
1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

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1

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

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1

Please wait for a site operator to respond.
You are now chatting with 'Russel'
Your Issue ID for this chat is LTK1115301...

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1

We got the service to help us use our cell phones as a company phone. It would answer our phones with an automated messa...

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Magicjack and Ooma Latest Reviews

Recent published reviews
1

Live Chat passed me off to a live tech who told me to connect my mj to my computer for better reception, then said someo...

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1.2

After I bought the system they never got my phone ported and charged me for 3 months of service I never received. I was...

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1

Magicjack has absolutely zero support behind their product. They claim they have live representatives to assist you...

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1

Started with no cost after equipment purchase, then 2 years later it became 9.99 per month I have been trying to cancel...

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Magicjack and Ooma Products and Services

Most reviewed product and services
  • Magicjack Phone Service (764 reviews)
  • Magicjack Internet Service (129 reviews)
  • Magicjack Free Trial (96 reviews)
  • Ooma Customer Care (14 reviews)
  • Ooma Account (10 reviews)
  • Ooma Voip Service (5 reviews)