Magicjack vs Ooma: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magicjack and Ooma as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Magicjack

1.9

Ooma

1.8

Magicjack

Ooma

Magicjack and Ooma Overview

Total reviews

2632

Company responses

Issues resolved

Magicjack was first mentioned on PissedConsumer on Apr 21, 2008 and since then this brand received 2632 reviews. It is 2551 reviews more than Ooma received since Jun 18, 2012.

Magicjack and Ooma Consumer Ratings

Rank

150 out of 1946 in Telecommunications category

190 out of 1946 in Telecommunications category

Customer service

154 in category

240 in category

Website

199 in category

134 in category

Price Affordability

54 in category

134 in category

According to consumer ratings and reviews, Magicjack ranks 40 points higher in the Telecommunications category than Ooma. People gave Magicjack 1.5 stars for Customer service criterion in Telecommunications category and it is 411 points higher than the worst rated brand in this category. At the same time, Ooma was rated 1.3 stars for Customer service criterion in this category and it is 325 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ooma has a higher rating than Magicjack. Regarding Price Affordability criterion, consumers gave Magicjack 3.3 stars and it is 90% greater than other in category. Ooma however was rated 2.4 stars and it is 76% greater than other in category.

Magicjack and Ooma Rating Details

Customer service

1.5 (143 reviews)

1.3 (39 reviews)

Reviewer's quote

Today I want to talk about how Magic Jack app and the wifi phone phone service that I paid 3 years a head of time was very disappointing. I am a teen student and do not have a cell phone provider because I do not have that kind of money to spend it on or my parents. As a student having any type...

Nguyen D

Cancel service scam!!!!! I cancelled my account but was billed monthly for 8 months. Once I realized that they continued to bill; I called was told that while I cancelled since I didn't call back to say that I transfer the phone number that is why they continued billing me. They calmed sending me...

PissedConsumer1697638

Website

1.8 (118 reviews)

2 (32 reviews)

Reviewer's quote

...I asked about a replacement and was told the year warranty was over but I could order a replacement from their website. I had to search for the link to order a replacement. It is part of the drop down list displayed when the Account tab is clicked...

Dwight P

My only beef is that on their website they have an online calculator that is "supposed" to show you what your particular taxes and fees will be for your area. I couldn't get a person from the company to call me back to discuss the issue UNTIL I contacted BBB. They called me the same day that BBB...

Roger R

Price Affordability

3.3 (108 reviews)

2.4 (34 reviews)

Reviewer's quote

...COM Item Description Qty Price Each Total Price Charge Date Canadian Phone Number: (613) 702-1356 1 $10. 00 $10. 00 04/29/2017 magicJackGO/EasyPay PROMO Money Back Guarantee 1 $35...

Madisynn

Basically they are now charging for the very same service that was originally part of the purchase price--and trying to get consumers to pay a monthly charge for what they paid for in the first place. When offered the trial period and then calling to cancel I was told that all my original service...

PissedConsumer1074789

Magicjack and Ooma Pros and Cons

Pros

Cheap
Concept
Service

Technology
Solid phone service at little cost
Was one of the best voip on the market

Cons

Customer service
Technical support
No customer service

Customer service
Billing practices
Being deceived about what to expect to pay for fees and taxes

Magicjack and Ooma Most Positive Reviews

Top rated reviews

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

I got in on OOMA before they started charging the monthly taxes about 5 years ago. It works great and I've had no issue...

Magicjack and Ooma Most Critical Reviews

Lowest rated reviews

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

Voice cuts out several times a minute causing others to ask me to repeat what I said. Ooma said it was my ISP so I...

Magicjack and Ooma Latest Reviews

Recent published reviews

Unsubscribe me from all emails &calls,I don't want magic jack, stop bothering me

Read all 2632 reviews

Cancel service scam!!!!!
I cancelled my account but was billed monthly for 8 months.
Once I realized that they continued t...

Read all 81 reviews

Magicjack and Ooma Products and Services

Most reviewed product and services

Magicjack Phone Service (758 reviews)
Magicjack Internet Service (128 reviews)
Magicjack Free Trial (96 reviews)

Ooma Customer Care (13 reviews)
Ooma Account (10 reviews)
Ooma Home Phone (4 reviews)

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