PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Magicjack and Nettalk as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Magicjack
Nettalk

Magicjack and Nettalk Overview

Total reviews
2632
125
Company responses
0
26
Issues resolved
1
2

Magicjack was first mentioned on PissedConsumer on Apr 21, 2008 and since then this brand received 2632 reviews. It is 2507 reviews more than Nettalk received since Apr 4, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Nettalk customer support team than with Magicjack customer service.

Magicjack and Nettalk Consumer Ratings

Rank
150 out of 1946 in Telecommunications category
119 out of 1946 in Telecommunications category
Customer service
154 in category
270 in category
Website
199 in category
247 in category
Price Affordability
54 in category
102 in category

According to consumer ratings and reviews, Nettalk ranks 31 points higher in the Telecommunications category than Magicjack. People gave Magicjack 1.5 stars for Customer service criterion in Telecommunications category and it is 411 points higher than the worst rated brand in this category. At the same time, Nettalk was rated 1.1 stars for Customer service criterion in this category and it is 295 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Magicjack has a higher rating than Nettalk. Regarding Price Affordability criterion, consumers gave Magicjack 3.3 stars and it is 90% greater than other in category. Nettalk however was rated 2.8 stars and it is 82% greater than other in category.

Magicjack and Nettalk Rating Details

Customer service
1.5 (143 reviews)
1.1 (52 reviews)
Reviewer's quote

Today I want to talk about how Magic Jack app and the wifi phone phone service that I paid 3 years a head of time was very disappointing. I am a teen student and do not have a cell phone provider because I do not have that kind of money to spend it on or my parents. As a student having any type...

Nguyen D

No fricking customer service number to call. I tell them I never received an email informing me of the auto-renewal charge, that is clearly stated in their Terms of Service, and that I also want to cancel my service and a refund of the money they deducted from my bank account. I'm told it will be...

Lisa C
Website
1.8 (118 reviews)
1.7 (51 reviews)
Reviewer's quote

...I asked about a replacement and was told the year warranty was over but I could order a replacement from their website. I had to search for the link to order a replacement. It is part of the drop down list displayed when the Account tab is clicked...

Dwight P

...NOR ALLOW THAT FANCY NEW WEBSITE FOOL YO ***. ..

PissedConsumer1103104
Price Affordability
3.3 (108 reviews)
2.8 (45 reviews)
Reviewer's quote

...COM Item Description Qty Price Each Total Price Charge Date Canadian Phone Number: (613) 702-1356 1 $10. 00 $10. 00 04/29/2017 magicJackGO/EasyPay PROMO Money Back Guarantee 1 $35...

Madisynn

...They wheel you in for a cheap price and then you can't get out, especially your mobile number. They hold it hostage. For a phone company, all their support is chat windows or email...

Christell

Magicjack and Nettalk Pros and Cons

Pros
  • Cheap
  • Concept
  • Service
  • Low cost voip
  • Low cost i thought
  • Thought of low cost cell service
Cons
  • Customer service
  • Technical support
  • No customer service
  • Nonresponsive support
  • Disrespect for customers
  • Customer service representative

Magicjack and Nettalk Most Positive Reviews

Top rated reviews
5

7 hours on the phone 10 ignorant people. I still do not have my phone line back. *** repeat chat room questions. They di...

4.9

Nettalk is an excellent value , works great, we have 0 problems domestic & internationally!! T.

Magicjack and Nettalk Most Critical Reviews

Lowest rated reviews
1

YOU WILL BE EXCLUDED FROM EXCHANGES THAT YOU CALL FREQUENTLY WITH A FAST BUSY SIGNAL. MY GUESS IS THEY TRAP YOUR MJ ID...

1

I ordered service with this company and it worked pretty well for a couple of weeks. Then one day it stopped working....

Magicjack and Nettalk Latest Reviews

Recent published reviews

Unsubscribe me from all emails &calls,I don't want magic jack, stop bothering me

Read all 2632 reviews
3.3

I can not change my email address on my account. Any billing information is going to the wrong email.

Read all 125 reviews

Magicjack and Nettalk Products and Services

Most reviewed product and services
  • Magicjack Phone Service (758 reviews)
  • Magicjack Internet Service (128 reviews)
  • Magicjack Free Trial (96 reviews)
  • Nettalk Phone Service (20 reviews)
  • Nettalk Technical Support (10 reviews)
  • Nettalk Duo Hotspot Device (8 reviews)