PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Healthcare and Magellan Health as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Healthcare
Magellan Health

United Healthcare and Magellan Health Overview

Total reviews
731
104
Company responses
0
0
Issues resolved
4
0

United Healthcare and Magellan Health Consumer Ratings

Rank
197 out of 1060 in Insurance category
188 out of 1060 in Insurance category
Customer service
172 in category
89 in category
Website
190 in category
197 in category
Product or Service Quality
139 in category
101 in category
Diversity of Products or Services
204 in category
127 in category

United Healthcare and Magellan Health Rating Details

Customer service
1.2 (300 reviews)
1.5 (55 reviews)
Reviewer's quote

Sent a ream of paperwork, twice. Talked to these people no less than six times over the past seven months and was twice told the payment had been mailed. Still waiting......... At the end of last year I dumped United Healthcare, for obvious reasons. Their employees in "customer service" are more...

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...This is not good customer service. He could have acted and spent alittle time in helping me understand how to transition from my other wonderful company to this one. Didn't seem like he cared to help me or not that I was just another phone call...

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Website
1.5 (255 reviews)
1.5 (46 reviews)
Reviewer's quote

Can't login to website to check benefits. It keeps asking me for my healthsafe id. Used it earlier today...

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...it's an online pharmacy I figure that's the appropriate way the first time I ended up having to deal with a live person so that they could figure out their website to fix it so I could actually order them online. Now all this is the second time I've attempted to refill prescriptions and again a colossal mess. Tried to correct The Mess by...

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Product or Service Quality
1.3 (254 reviews)
1.5 (48 reviews)
Reviewer's quote

... you are going to do busy with people I was a customer up until the end of last month I moved they canceled me but assured me that they could provide the same service in the new area and they would be re-enrolling me the day which I spoke to them which like the 28th or 29th of last month 2/28/2020 before old plan ran out which was a lie I didn't find out they couldn't u...

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...Pray you don't get Ashley and their customer service department who told me I have to wait 24 hours to speak to a manager..

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Diversity of Products or Services
1.3 (240 reviews)
1.7 (42 reviews)
Reviewer's quote

Claims for emergency services are never paid in a timely manner. It is not until we resubmit and complain that we are then told we have to submit notes - on every claim - you do not have the right to do this! Then notes are submitted and resubmitted with constant claims not to have received and...

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In this day and age of dwindling services it seems that we have become nothing more than human cattle shuffled through the system with complete disregard for our humanity. Worse, if your 'problem' doesn't have a corresponding health code to circle, then there is simply no help for you, that is,...

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United Healthcare and Magellan Health Pros and Cons

Pros
  • One rep did try to help me
  • Premiums ok
  • Extremely unhappy
  • Customer service was helpfull
Cons
  • Customer service
  • That they lied
  • Runaround they have given me
  • Seem to be playing god
  • Terrible all the way around
  • Denial of care

United Healthcare and Magellan Health Most Positive Reviews

Top rated reviews
5

My daughter is very ill with abdominal pain and we had a scheduled doctor's appointment with a specialist for Thursday m...

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5

They are great no bad experiences here

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5

Hello im a member and i just found out that u guys hire convicts with felonys of fraud to take all our information ...

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5

I tried to use my insurance for a pair of glasses and it said my ID wasn't valid. It is suppose to be. My phone number...

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United Healthcare and Magellan Health Most Critical Reviews

Lowest rated reviews
1

Spent 4 weeks, 20 hours on the phone trying to change PCP. A simple change, same type of doc, same city, same...

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1

No one accepts Magellan. I'm quite sure Magellan is in violation of the ACA and ought to be investigated. State of...

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1

I had just got off the phone with UCHC. My issue was my refill for promethezine. First, I was told to call back in...

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1

Denied to fill my proven medication- I was already taking, was working great! Magellan insisted I try what THEIR...

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United Healthcare and Magellan Health Latest Reviews

Recent published reviews
1

Can't login to website to check benefits. It keeps asking me for my healthsafe id. Used it earlier today. It keeps on...

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No votes

Wrong line. Need customer service number. Number went to imaging department.

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1

UHC is now the worst healthcare insurance company in the U.S. and one of the largest in the world...sad statement. I am...

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1

A Bi-polar, PTSD, eating disorder, multiple substance dependence, long Hx relapsing client. Increased cravings, increase...

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United Healthcare and Magellan Health Products and Services

Most reviewed product and services
  • United Healthcare Health Insurance (253 reviews)
  • United Healthcare Customer Care (68 reviews)
  • United Healthcare Medical Claim (46 reviews)
  • Magellan Health Customer Care (23 reviews)
  • Magellan Health Medical Claim (10 reviews)
  • Magellan Health Health Insurance (6 reviews)